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7378 DG/2023 (1) रजजस्ट्री सं. डी.एल.- 33002/99 REGD. No. D. L. -33002/99
EXTRAORDINARY
PUBLISHED BY AUTHORITY
PART IV
GOVERNMENT OF THE NATIONAL CAPITAL TERRITORY OF DELHI
No. 349] DELHI, WEDNES DAY, NOVEM BER 29, 2023/ AGRAHAYANA 8, 1945 [N. C. T. D. No. 301
GOVERNMENT OF INDIA
SG-DL-E-29112023-250308
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25%
50%
75%
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एन 1 ) 0 150 200
1,001 - 5,000 मोटर वाहन 2,50,000
5,001 -
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TRANSPORT DEPARTMENT
NOTIFICATION
Delhi, the 21st November, 2023
DELHI MOTOR VEHICLE AGGREGATOR AND DELIVERY SERVICE PROVIDER SCHEME, 2023
No. FDC/EV/TPT/2021/02/49957 .—In exercise of the powers conferred by sub -section (3) of Section 67
and se ction 93, read with sub -section 41 of section 2 of the Motor Vehicles Act,1988 (59 of 1988), the following draft
Scheme namely ―Delhi Motor Vehicle Aggregator and Delivery Service Provider Scheme2023,which the Lt. Governor
Government of National Capital Te rritoryof Delhi proposes to make, was published for the information of all persons
likely to be affected thereby inviting objections and suggestions from all persons before the expiry of thirty days from
the date of publication of the draft notification i n the Delhi Gazette.
And, whereas all the objections and suggestions received have been duly considered by the Transport Department,
Government of National Capital Territory of Delhi (GNCTD);
Now, therefore, in exercise of the powers conferred to the State Government under sub -section (3) of section 67 read
section 93 with of the Motor Vehicle Act, 1988 the Transport Dept, Government of National Capital Territoryof Delhi
(GNCTD) hereby notifies Delhi Motor Vehicle Aggregator and Delivery Service Provider Sc heme, 2023 for licensing
and regulation of aggregator providing passenger transport services and delivery service provider providing delivery
service of goods and commodities, including last -mile delivery service provider in the National Capital Territory
(NCT) ofDelhi.
1. Short title, application andcommencement:
(1) This Scheme shall be called the Delhi Motor Vehicle Aggregator and Delivery Service Provider Scheme,
2023.
(2) It shall come into force on the date of their publication in the OfficialGazette.
2. Definition s:
The definitions of Delhi Motor Vehicle Aggregator and Delivery Service Provider Scheme, 2023 are to be read in
consonance with the Motor Vehicles Act, 1988 and Rules made there -under.
For the purposes of this scheme:
(1) "Act" means the Motor Vehicle Act,19 88
(2) "Aggregator" as defined in Section 2 (1A) of the Act, refers to a digital intermediary or marketplace for a
passenger to connect with a driver for the purpose of transportation.An aggregator mayor may not own its
fleet.
(3) ―Annual Fee‖ means the fee payabl e by the Aggregator or Delivery Service Provider on a yearly basis for
the license to remain valid.
(4) ―Appellate Authority‖ means the Commissioner (Transport) Transport Department, Government of
National Capital Territory of Delhi (GNCTD), for the purpose of entertaining appeal in respect of grant
and renewal of license under the said scheme.
(5) ―Applicant‖meansAggregatororDeliveryServiceProviderwhointendtoapplyforalicenseunderthis scheme.
The applicant, seeking issuance of License to operate as an Aggregator o r Delivery Service Provider, shall
be any entity or a person including but not limited to a company registered under the Companies Act 1956
or 2013 or a co -operative society registered under the Co -operative Societies Act, 1912 or formed by any
group of pe rsons including any group or association of drivers or motor vehicle owners or such other
association or a limited liability partnership under the Limited Liability Partnership Act, 2008 or any other
general form of any association providing service under a common platform or digitalinterface.
(6) The applicant in the case of an individual should be a naturalised citizen of India, in the case of an
association/group of person/LLP/Partnership/Society or such other entities shall have a registered office in
India and shall be amenable to all compliances and laws applicable within the Republic ofIndia.
(7) "App" means an electronic interface operated by the Aggregator, Delivery Service Provider, or e -
commerce entity that may be accessed either through a computer resou rce or a communicationdevice.
(8) "Communication device" shall have the meaning ascribed to it under the Information Technology Act,
2000.
(9) "Competent Authority" means the Special Commissioner (EV) / Deputy Commissioner (EV) Transport
Department, Government of National Capital Territory of Delhi (GNCTD), or any other authority
empowered by the Government of National Capital Territory of Delhi (GNCTD) under section 93 of the
Act, to issue License under this scheme.
(10) "Computer resource" shall have the meaning ascribed to it under the Information Technology Act,
2000.―Compliance Officer‖ means an officer appointed/designated by the Aggregator or De livery Service
Provider who shall be a full -time regular employee of the applicant holding necessary authorisation to act
20 DELHI GAZETTE : EXTRAORDINARY PART IV]
on behalf of applicant with delegated power of attorney by applicant management/board, holding
responsible position, capable of repres enting the Applicant with Competent Authority, and shall be the
sole point of contact for the Transport Department, Government of NCT of Delhi or any other authority
empowered by the Government of National Capital Territory of Delhi (GNCTD).
(11) "Delivery Serv ice Provider" shall mean any person or entity who either owns, or operates/ on -boards, or
manages a fleet of motor vehicle(s) either through a digital or electronic facility, or any other means to
connect a driver offering to deliver/pick up a product, cou rier, package, or parcel to connect with a seller,
e-commerce entity orconsignor.
(12) "E-Commerce Entity" means any person or an entity that owns, operates, or manages a digital or
electronic facility or platform for electronic commerce, but does not include a ny entity or business notified
otherwise by the Government for the said purpose from time totime.
(13) "Electric Vehicle" shall mean a Battery -Operated Vehicle, as defined in the Central Motor Vehicles Rules
1989, along with Retro fitment of Pure Electric Syste m kit to in -use vehicles under Section 115 -D of
CMVR.
(14) "End -user or Customer‖ for the purpose of an Aggregator shall be referred to the consumer or passenger
availing the service(s) of an Aggregator providing passenger transport service; and for the purpose of a
DeliveryService Provider shall be referred to the consumer or person availing the service(s) of a delivery
service provider for receiving/sending any package, or goods, or parcels or couriers either directly or
indirectly.
(15) "Fare" means all or any cha rge comprising the total pay -out (including any applicable discounts/
promotions) by a passenger forming the total charges charged/debited by the providing passenger
transport service to the End -User pursuant to the latter booking a ride through the aggreg ator‗s interface
including any app, web application, or any other means of communication for taking/providing of service
to anend -user.
(16) "Fee" means the charges in respect of a license as a prescribedprovision
(17) "Fleet" refers to the motor vehicle fleet, incl uding battery -operated Electric Vehicles, used to carry out the
services provided by the Aggregator or Delivery ServiceProvider.
(18) "License" means the license issued to an Aggregator or a Delivery Service Provider by the Transport
Department,GNCTD,tocarryout operationsintheNationalCapitalTerritoryofDelhiunder section 67 read
withSection 93 of theAct;
(19) "License Holder"or Licenseemeans an Aggregator or a Delivery Service Provider who holds valid License
issued by the Transport Department, GNCTD;
(20) ―Motor Vehicle‖ m eans a vehicle as defined in Section 2(28) of the Act
(21) ―On-Boarding‖of a motor vehicle means engagement/inclusion of the vehicleand its integration with
driver for providing services to the end -user by an Aggregator or a Delivery Service Provider.
(22) ―Off-Boar ding‖of a motor vehicle means the segregation/disengagement of an integrated vehicle from the
platform of Aggregator or a Delivery Service Provider for all purposes.
(23) "Platform" means an online interface in the form of any software including a website or a part thereof and
applications including mobileapplications;
(24) "Rating" means the feedback of the end -user and/or consumer as regards to her/his satisfaction on a scale
of 1-to-5 (1 being poor and 5 being excellent) of the service received by her/him as provi ded on the
platform of the Aggregator or the Delivery ServiceProvider;
(25) Rideror Passenger means a person who books a journey through the Aggregator App for availing the
transportation provided by a Driver who is integrated with the Aggregator.
(26) "Remedial Tra ining Programme" means training course provided by the Aggregator or a Delivery Service
Provider, required to be compulsorily undertaken by Drivers whose has been rated on a monthly average
of at the scale of 3 or less by the end -user. Rating below 3 on a scale of 5 from amongst all Drivers who
are placed similarly in terms of the minimum duration of engagement with the Aggregator or a Delivery
Service Provider. Such duration shall be determined by thelicensee.
(27) "Security Deposit" means the interest free Dep osit that shall be deposited by an Aggregator or a Delivery
Service Provider as a pre -condition for making application for grant of a License under this scheme which
shall be refundable upon fulfilment of all conditions of the License to the complete satis faction of the
CompetentAuthority;
Words and expressions used herein and not defined but defined in the Motor Vehicles Act, 1988, shall have
the same meaning as assigned to them in the Act or related Laws/Rules or the Motor Vehicle Aggregator Guidelines -
2020 of the Ministry of Road Transport & Highways, Govt. of India.
3. Scope andApplicability:
(1) This scheme shall be applicable to Aggregator, Delivery Service Provider, and E -Commerce Entity with at
least 25 motor vehicles associated/integrated with such Aggrega tor or Delivery Service Provider, such that
Aggregator who have on -boarded 2 -W, 3 -W, and 4 -W passenger vehicles and for Delivery Service
Provider who have on -boarded any category of delivery vehicles for, and shall not apply forbuses.
(2) This scheme is in add ition to the provisions of the existing applicable Laws and Rules and shall not
override or substitute on any compliance(s) and applicability of any legal framework under which such
Aggregator or Delivery Service Provider is otherwisegoverned.
(3) Notwithstand ing anything contained in this part, the Delhi Government shall in consultation with relevant
regulatory authorities, lay down additional conditions for Aggregator from time to time to promote the use
of Electric Vehicles, in addition to the fleet conversi on requirements and incentives to adopt
ElectricVehicles and all such additional conditions shall form an integral part of the present scheme.
4. Application of Aggregator and Delivery Service ProviderLicense:
(1) All existing Aggregator and Delivery Service Prov ider operating within the NCT of Delhi shall obtain a
license within a period of 90 days of notification of the present scheme.
(2) All new Aggregator and Delivery Service Provider shall obtain license under this scheme prior to
initiating their operations in N CT ofDelhi.
(3) The License under this scheme shall be provided for a period of five years from the date of approval and
shall be valid subject to payment of annual fee.The license shall be subject to renewal upon the expiration
on terms to be notified in due course. The applicant shall comply with all the applicable provisions
prescribed under the Act and the Information Technology Act, 2000, and all other laws of India, as
applicable and rules as notified by the GNCTD from time totime.
(4) Any applicant, seeking License to operate as an Aggregator or Delivery Service Provider, shall be
necessarily required to register themselves as may be prescribed by the Transport Department, GNCTD
and shall duly fill the form provided Form 1 along with the required documents pr escribed in theform.
(5) Any applicant seeking License shall have a corporate/branch office within National Capital Region (NCR)
and shall also appoint and designate a Compliance Officer who shall act as the authorizedrepresentative of
the company. The officer shall be the singlepoint of contact for the purpose of monitoring, compliances
and operations of thisscheme. The officer shall assume responsibility for ensuring the accuracy and
reliability of data provided by the Aggregator or Delivery Service Provider. All or any act of the
Compliance Officer shall bind the Aggregator or Delivery Service Provider unconditionally and
unequivocally and shall be deemed to the Act of the Aggregator or Delivery Service Provider and its
Principal Officers.
5. Declaration of Vehi cularFleet:
(1) All such Aggregator and Delivery Service Provider shall declare all on -boarded vehicles in use within
ninety days (90) from publication of thisscheme.
(2) The declaration shall include the registration certificate, vehicle category, maximum passeng er
capacity/load bearing capacity of the onboarded vehicle and fuel type and any other documents as may be
prescribed by the Transport Department, GNCTD from time to time. The subsequent declaration of all
new on -boarded vehicles shall be completed after e very two weeks (fourteen days) of successful on -
boarding on a rolling basis.
(3) All Aggregator and Delivery Service Provider shall ensure compliances that the Driver/Rider partners
should hold a valid driving license to drive the relevant vehicle (as applicab le). The Driver/Vehicle shall
comply with the relevant provisions of the Motor Vehicle Act or Rules or Regulations notified by the
appropriate Government from time to time. In the case of a Passenger Service Vehicle, the PSV badge is
mandatory as may be ap plicable as perlaw.
CHAPTER – 1 AGGREGATOR (Passenger Services)
6. Compliances for the Aggregator:
(1) The Aggregator shall establish an Operating Centre/Command & Control Centre (CCC) /Information
Centre in NCR of Delhi, which shall remain functional at all time s (24x7 operations of CCC is mandatory
for Aggregator providing PassengerServices). If the Operating Centre (OC)/Command & Control Centre
(CCC) /Information Centre is located outside the NCR of Delhi, the Aggregator shall provide web -based
access of OC/CCC to Transport Department, GNCTD.
(2) The Operating Centre/CCC should be able to track and monitor the movements of all the drivers and their
vehicles on real timebasis.
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(3) The following conditions shall be adhered to by the Aggregator providing passenger transpor tservice:
i. The Operating Centre/CCC should be able to access all data with regard to the Origin -Destination of
any trip offered through the app/website, route of the trip and panic alerts. The Aggregator shall also
ensure real time integration of all panic alerts with the concerned Law EnforcementAgencies.
ii. The Operating Centre/CCC should be able to provide requisite data as and when desired by the
Transport Department, GNCTD, with regard to all grievances/complaints lodged by the rider(s)/end
user/driver/con sumer(s) and the requisite action taken to resolve thesame.
iii. Further, the Operating Centre/CCC should be able to access all data with regard to number of vehicles
in operation, number of other state vehicles providing services in the NCT of Delhi, trips tak en from
NCT of Delhi, and further analytics of the data in conformity with data privacy norms. Such data may
be required by the Transport Department, GNCTD with prior writtenintimation.
(4) The Aggregator shall extend utmost cooperation with investigating auth orities in relation to any untoward
accident or incident which may have a direct or indirect bearing on a Rider‘s safety, which may have
arisen due to action or inaction of the Driver on a assignedtrip.
(5) The Aggregator shall be liable for all the services p rovided to the end -user; except in case of vehicle
accident, where in it shall be the primary responsibility of the Driver of thevehicle.
(6) The Aggregator shall be required to take appropriate action in the form of remedial trainings and
corrective measures to rectify the issues against the Driver partners, who has been awarded a rating less
than 3 (on a scale of 1 to 5; 1 being the lowest customer satisfaction) in more than 25% of the rides
undertaken by him/her in a period of one (1) month. In the event wh ere a driver cancels a booking after
accepting a ride on the app, the user shall be given the opportunity to rate the driver. The data so referred
shall be stored/collected by the Aggregator for at least 3 months from the date of serviceprovided.
(7) The Aggre gator shall mandatorily ensure that the Driver shall have the following valid documents at the
time of on -boarding:
i. A valid driving license to drive the relevant vehicle (as applicable),
ii. A valid registration certificate of the relevant vehicle (as applic able) and
iii. A valid public service vehicle badge (as may be applicable).
(8) The Aggregator shall mandatorily ensure that all vehicles (3 -W and 4 -W) on -boarded at the time of
registration shall bear commercialregistrations and shall continue to be registered a s a commercial vehicle
till they remain on -boarded on the platform of the Aggregator.
(9) The following compliances with regard to vehicles shall be mandatorily ensured by an Aggregator as a
prerequisite for the purpose of integration/on -boarding and for conti nuation of their association with
theAggregator:
i. Valid registration of the vehicle.
ii. Valid permit, as may beapplicable.
iii. Valid fitness certificate as applicable under theAct.
iv. Valid Pollution Under Control (PUC)certificate (not applicable for electric vehicle s).
v. Valid third -party insurance of thevehicle
vi. Commercial insurance policy (as applicable) covering third party risks as prescribed in theAct
(10) The Aggregator shall mandatorily ensure that the passenger four -wheeler (M1 category) vehicles
onboarded are instal led with a fitment of an AIS 140 Certified Vehicle Tracking and Monitoring System
with panic buttons relevant for a Public Service Vehicle, as specified by the Ministry of Road Transport &
Highways, which shall be connected to the control room of theAggreg ator. At the time of annual fitness,
the Aggregator shall ensure that the panic button is functional. Additionally, the Aggregator may provide
for an app -based panic alert that should be functional at all times and have modalities of API -based
integration with law enforcement agencies.
(11) Especially for services provided through passenger four -wheelers, placement of a fire extinguisher,
disabled child lock mechanism, and enabled manual override for the central locking system are
mandatory.
(12) Display of applicabl e vehicle permits, Driver‘s driving license, identity card (if any) along with the
certificate issued by the Dept. of Transport shall be displayed on the vehicle, except on 2 -wheelers. Such
display shall be placed in such a manner to ensure it is clearly v isible to the passengers/end user in the
concerned vehicle.
(13) The Aggregator shall ensure that the vehicles are kept in a clean and sanitary condition at all times.
(14) The Aggregator should endeavor to provide sufficient accessible cars for persons with disabil ities.
(15) Inclusion of a feature enabling the Rider to share the live location and status of his/her ride after the
commencement of ride booked through theApp. The Aggregator shall integrate an emergency number in
real-time on the app to report any concerns/h arassment during an on -going ride to enforcement authorities.
(16) Ensuring that the picture of each Driver integrated with the Aggregator is clearly visible on theApp
(17) Ensuring transparency in its operations, including but not limited to, the functioning of the App algorithm,
proportion of fare payable to the Driver, incentives given to the Drivers, charges received from the Driver,
and such other information as may be notified by the State Government, by making disclosures on the
Aggregator's Website and App an d updating such disclosures, as perrequirement.
(18) A website shall be created, comprising details of the ownership, registered address, fare structure, services
offered, consumer services telephone number and email address and such other details as may beneed ed.
(19) The Aggregator shall mandatorily ensure the following phased conversion to Electric Mobility as per the
targets enunciated below:
Timeline The target for adoption of EVs in new fleet
Two -Wheeler
(Passenger) Three -Wheeler
(Passenger) Four -Wheeler
(Passenger)
Within the first 6 months from the date of
notification of the scheme 100% 10% 5%
Within One year from the date of
notification of the scheme 100% 25% 15%
Within Two years from the date of
notification of the scheme 100% 50% 25%
Within Three y ears from the date of
notification of the scheme 100% 75% 50%
Within Four years from the date of
notification of the scheme 100% 100% 75%
Within Five years from the date of
notification of the scheme 100% 100%
Only electric vehicles that have been dul y registered within the jurisdiction of the National Capital Territory (NCT) of
Delhi shall be considered in calculation for checking compliance againsttarget adoption of EVs in new fleet. Vehicles
that have undergone retrofitting procedures carried out by authorized centers shall also be considered in calculation
for checking compliance against target adoption of EVs in new fleet.
(20) The Aggregator shall mandatorily switch to an all -electric fleet by April 1, 2030.
(21) The Aggregator shall be allowed to operate bike taxi (two -wheeler taxi) services, provided that any
vehicle being on -boarded as part of the fleet from the date of commencement of this scheme shall be
Electric Vehicles only (low -speed EVs shall not be allowed). In such cases the vehicle and driver o f a
two-wheeler taxi would be required to have compliance as mandated in Central Motor Vehicles Act
(CMVA), Central Motor Vehicles Rules (CMVR), & Delhi Motor Vehicles Rules(DMVR). Detailed
operational guidelines for electric bike taxis have been outlined in AnnexureA of this scheme.
(22) Non-Compliance of any of the above -mentioned timelines for fleet conversion and vehicle onboarding,
the Aggregator shall be liable for penalties or suspension of license, as specified under Chapter V of the
scheme.
Note: The fl eet conversion targets as specified under clause 6(19) are applicable on incremental induction of vehicles
by the Aggregator. The Aggregator may onboard vehicles either as substitute to offboarded vehicles or onboarding of
previously offboarded vehicles or new on -boarded vehicles. Such onboarding of vehicle by the Aggregator shall be in
24 DELHI GAZETTE : EXTRAORDINARY PART IV]
accordance with the declaration provided on a fortnightly basis as per Section 5(2). For the purpose of clarification
onboarding of vehicles which were previously offboarded by the Aggregator shall be considered as new onboarding
for the purpose of fleet conversion targets. For example, for category of 3 wheelers (requiring 10% conversion target)
for every 100incremental inductionof 3 -Wheelers (Passenger)by the Aggregator aft er the grant of the License, the
Aggregator shall mandatorily onboard at least10 new EVswithinthefirst6months fromthedate of notification of this
scheme.
(23) Mandatory Compliances to ensureSafety:
i. Ensuring appropriate functioning of the GPS installed in the ve hicle and provide efficient resolution
for any issues that may develop in itsfunctioning:
ii. Monitoring of the assigned route to be taken by a driver and further ensuring that the Driver plies the
vehicle on the route assigned on the App and in the event of a ny deviation/non -compliance of the
assigned route, same , developing a mechanism wherein the app device indicates the fault to the
Driver. In such an event the control room of the Aggregator shall immediately communicate with the
Driver with regard to the s ame and take such remedial measures to ensure safety of the passenger;
iii. Ensuring safety of women employees and Drivers by introducing mechanisms to protect their rights,
in compliance with the Sexual Harassment of Women at Workplace (Prevention, Prohibition and
Redressal) Act,2013.
iv. Enforcing a mechanism on the App to ensure that the identity of the Driver undertaking a trip is same
as the one enlisted with the Aggregator requiring verification every time a trip isaccepted.
v. Ensuring regular spot checks of veh icles integrated with the Aggregator by the personnel authorized
by suchAggregator.
7. Regulation of fare
(1) The fare for providing on -demand service mobility shall comply with the order(s) of the Transport
Department, GNCTD, as may be notified from time to tim e.
CHAPTER – 2 DELIVERY SERVICE PROVIDER
8. Compliances for the Delivery ServiceProvider:
(1) The Delivery Service Provider shall ensure that the Driver shall have the following valid documents at the
time ofon -boarding:
i. A valid driving license to drive the relev ant vehicle (asapplicable),
ii. A valid registration certificate of the relevantvehicle
(2) The Delivery Service Provider shall ensure that all vehicles (3 -W and 4 -W) on -boarded at the time of
registration shall bear commercial registrations and vehicles of all ca tegories shall comply with all
provision of Motor Vehicle Act, Rules and Regulations as notified from time totime including continuity
of registration of the vehicle as a commercial vehicle.
(3) The following compliances with regard to a vehicle shall be ensur ed by a Delivery Service Provider as a
prerequisite for the purpose of integration/on -boarding and for continuation of their association with
Delivery ServiceProvider:
i. Valid registration of the vehicle.
ii. Valid permit, as may beapplicable.
iii. Valid fitness cert ificate as obtained under theAct.
iv. Valid Pollution Under Control (PUC)certificate (not applicable for electric vehicles).
v. Valid third -party insurance of thevehicle
(4) Delivery Service Provider must ensure compliance with motor vehicle load limits prescribed fr om time to
time by the Ministry of Road Transport and Highways (MoRTH) to prevent vehicle overloading.
(5) The Delivery Service Provider shall ensure the following phased conversion to Electric Mobility as per
the targets enunciated below:
Timeline The target for adoption of EVs in new fleet
Two & Three -Wheeler (for
transporting goods) Four -Wheeler (for transporting
goods)
Within the first 6 months from the date of
notification of the scheme 10% 5%
Within One year from the date of
notification of the schem e 25% 15%
Within Two years from the date of
notification of the scheme 50% 25%
Within Three years from the date of
notification of the scheme 75% 50%
Within Four years from the date of
notification of the scheme 100% 75%
Within Five years from the date of
notification of the scheme 100% 100%
(6) The Delivery Service Provider shallmandatorily switch to an all -electric fleet by April 1, 2030.
(7) Non-Compliance of any of the above -mentioned timelines for fleet conversion and vehicle onboarding,
the Delivery Ser vice Provider shall be liable for penalties or suspension of license, as specified under
Chapter V of the scheme.
Note: The fleet conversion targets as specified under clause 8(5) are applicable on incremental induction of vehicles
by the Delivery Service Provider. The Delivery Service Provider may onboard vehicles either as substitute to
offboarded vehicles or onboarding of previously offboarded vehicles or new on -boarded vehicles. Such onboarding of
vehicle by the Delivery Service Provider shall be in acc ordance with the declaration provided on a fortnightly basis as
per Section 5(2). For the purpose of clarification onboarding of vehicles which were previously offboarded by the
Delivery Service Provider shall be considered as new onboarding for the purpos e of fleet conversion targets. For
example, for every 100 incremental induction of 2 -Wheelers and 3 -Wheelers (transporting goods), the Delivery
Service Provider shall mandatorily onboard at least 10 new EVs within the first 6 months from the date of notifi cation
of this scheme.
CHAPTER 3 – E-COMMERCE ENTITY
9. Compliances for the E -CommerceEntity
(1) E-Commerce entities shall ensure that the service offered by fleet operators and transport -service
providers associated with them are duly licensed as per the provisi ons of The Delhi Motor Vehicle
Aggregator and Delivery Service Provider Scheme,2023.
(2) E-Commerce entities are required to comply with the provisions of the scheme, in cases they own/operate
vehicles for either passenger mobility or deliveryservices.
CHAPTER 4 – GENERAL CONDITIONS
10. General Conditions for Compliances for the Aggregator, Delivery ServiceProvider and E -
Commerce Entity
(1) Implementing a zero -tolerance policy on the use of drugs or alcohol applicable to any driver, provide
notice of the zero -toleranc e policy on its website, as well as the procedure to report a complaint about a
Driver when anend -user reasonable suspects that the Driver is under the influence of drugs or alcohol
during the course of the ride/ delivery service of goods and commodities. The Aggregator or Delivery
Service Provider shall immediately Off -board such Driver upon receipt of a passenger‘s/end users
complaint alleging violation of the zero -tolerance policy. The suspension of such driver shall continue at -
least during the
(2) period o f investigation by the Aggregator or Delivery Service Provider.
(3) The App shall be formulated in a manner that is compliant with all applicablelaws.
(4) Ensuring the in -app vulnerabilities are revealed to Indian Computer Emergency Response Team formed
under the aegis of the Ministry of Electronics and Information Technology. Safety of the App shall be
certified by a recognized cyber security firm.
(5) Ensuring that the data generated on the App is stored as per the requirements of the Digital Data
Protection Act or a ppropriate law as notified by the Ministry of Electronics and Information Technology,
26 DELHI GAZETTE : EXTRAORDINARY PART IV]
Government of India, from the date on which such data is generated. This data shall be made available to
the Transport Department, GNCTD as per due process of law. Any da ta related to customers shall not be
disclosed without the written consent of the customer.
(6) The Aggregator or Delivery Service Provider shall ensure adherence to relevant provisions prescribed
under social security schemes for gig workers and platforms as notified by the Ministry of Labour&
Employment, Government of India or GNCTD from time to time.
(7) To ensure timely and effective redressal of the Customer grievances on receipt of any complaint
concerning the ride/ delivery/the Driver/ the condition of the v ehicle. The concerns raised by the customer
may be reported within 24 hours of the ride availed.
(8) Provided that, if the complaint registered with the grievance redressal centre is criminal in nature, then the
limitation period for filing such complaint shal l be as applicable to respective criminal law. In such
scenario, the concerned Driver shall be Off -boarded from the Aggregator or delivery Service Provider till
such issue is not resolved.
(9) Provided further that, in case of complaints against the Driver con cerning violation of the provisions under
the Act, the Driver shall be Off -boarded for a period of 2 days, from the day on which the complaint has
been made.
(10) The Aggregator or Delivery Service Provider shall ensure proper parking for all its vehicles in NC R
region.
CHAPTER 5 - PENALTY FOR VIOLATION OF COMPLIANCES
11. Penalties on Aggregator or Delivery Service Provider for violation/non -compliances under the Act or the
Scheme:
(1) This scheme is made under Chapter V of the Act. These provisions shall be applicable upon an
Aggregator or Delivery Service Provider. This scheme shall be applicable and enforceable in addition to
the compliances and penalties provided under the Act and shall be read in conjunction with the existing
provisions of theAct.
(2) The Aggregator or Delivery Service provider shall also be responsible for due compliances with the
provisions of Motor Vehicles Act, 1988 and Rules made thereunder (as amended from time to time) by
their respective vehicles/ drivers/service provider associated with them une quivocally and unconditionally
and irrespective of the terms of their association with such vehicles/drivers/service providers.
(3) Penalties shall be imposed as per Motor Vehicle Act, 1988 and Rules made thereunder for violation or
non-compliances under the A ct and/or also under the Scheme for the followingcircumstances.
i. Operating withoutLicense:
In appropriate cases, if the Competent Authority is of the opinion that whoever is engaged in
providing services as an Aggregator or Delivery Service Provider and is operating without a license
or otherwise has not been granted a license or whose license has been expired/suspended/revoked,
then the Competent Authority shall be at liberty to impose appropriate penalty as per the provisions
of the Act or of any rules ma de thereunder shall be punishable with fine up to one lakh rupees but
shall not be less than twenty -five thousand rupees in a singleinstance.
Further, whoever continues to operate as an Aggregator or Delivery Service Provider without
license as per Scheme , then upon order of the Competent authority, such vehicles violating this
scheme shall be impounded and written notice shall be issued to the Aggregator or Delivery Service
Provider.
ii. On-boarded vehicles are operated withoutdeclaration:
In appropriate cas es, if the Competent Authority is of the opinion that the licensee is operating a
motor vehicle or a fleet of motor vehicles, details of which have not been registered with the
Transport Department, GNCTD through the portal notified as per clause 5 of the scheme, then the
Competent Authority shall be at liberty to either suspend the license of the licensee pursuant to
clause 11(4) of the scheme and/or shall impose appropriate penalty as per the provisions of the Act
or of any rules made thereunder shall be punishable with fine of
five thousand rupees per such non -declared motor vehicle in every singleinstance.
iii. Aggregator or Delivery Service Provider fails to meet fleet conversiontargets:
In appropriate cases, if the Competent Authority is convinced that t he licensee has failed to comply
with the fleet conversion targets as per clause 6(19) and clause 8(5) (whichever applicable), the
Competent Authority by way of a reasoned order in writing, shall restrict the licensee to register any
new-onboarded conventi onal vehicle, unless the licensee meets the minimum electric vehicle fleet
target and any renewal of the License shall be subject to due compliances with the requirements of
the original license.
In case where the Aggregator or Delivery Service Provider i s found to be operating or managing or
associated or integrated a fleet of conventional vehicles in NCT of Delhi post April 1, 2030, then the
Competent Authority shall impose appropriate monetary penalty as per the provisions of the Act or
of any rules mad e thereunder shall be punishable with fine up to one lakh rupees but shall not be
less than twenty -five thousand rupees in a single instance and shall be at liberty to impound such
vehicles.
iv. Complaints against Aggregator or Delivery ServiceProvider
The Ag gregator or Delivery Service Provider shall ensure effective redressal of the End -user‘s or
Driver‘s grievances on receipt of any complaint concerning the End -user/ the driver/ the condition
of the vehicle.
In appropriate cases, if the Competent Authority is convinced that the licensee (Aggregator or
Delivery Service Provider) has failed to address the grievances of the end -users or drivers of
same/similar nature more than thrice in a month (30 days), Competent Authority shall impose
appropriate monetary p enalty, as per the provisions of the Act or of any rules made thereunder shall
be punishable with fine up to one lakh rupees but shall not be less than twenty -five thousand rupees
in a single instance.
(4) Suspension ofLicense:
The provisions hereinunder are i n addition and not in substitution or alternative to the other provisions of the
scheme.
i. The License of any Aggregator or of a Delivery Service Provider shall be suspended, either suo moto by
the Competent Authority or pursuant to a complaint filed by an a ggrieved person with the Competent
Authority, if the Aggregator or the Delivery Service Provider violate any of the provisions of thisscheme.
ii. Upon suo moto cognizance of any violation, or upon receiving complaint from an aggrieved person(end
user/Driver/ge neral public) regarding any violation, that Competent Authority shall issue a show -cause
notice to the concerned Aggregator or the Delivery Service Provider. The aggrieved Aggregator or
Delivery Service Provider shall be granted a reasonable opportunity to present their respective case in
writing within a period of not exceeding 15 (fifteen) days of receipt of the notice/complaint or suo moto
action. A personal hearing shall not be granted unless specifically requested for along with cogent reasons
to grant of such opportunity and such opportunity shall be granted at the discretion of the Competent
Authority. Thereafter, if the Competent Authority decides that the licensee violated the terms and
provisions of this scheme, then the Competent Authority shall s uspend the license for a period, by way of
a reasoned order in writing, which shall not be less than 10 days and which shall not exceed 6 months at a
time.
iii. Prior to cessation of the suspension period, the Aggregator or Delivery Service Provider shall under take
steps to rectify the violations or non -compliances which resulted into suspension of their License, and they
shall file appropriate compliance report before the Competent Authority. Along with this, the Aggregator
or Delivery Service Provider shall al so file an undertaking with the Competent Authority declaring to
comply with the provisions of these. (Form4)
iv. In case, the Aggregator or Delivery Service Provider fails to remedy the violations and file their
compliance report and undertaking before the su spension period ends, the Competent Authority shall
further extend the suspension order for such time as it may deem fit.
v. Provided the total cumulative time -period of successive suspension orders shall not extend beyond 6
(Six)months.
vi. Upon perusal of the c ompliance report and the undertaking filed by the Aggregator or Delivery Service
Provider, if the Competent Authority is satisfied that the violation has been remedied and that the
undertaking to not repeat the violation is bona fide, then the Competent Au thority shall direct that the
suspension order in force shall not be extended and further direct that upon expiry of the suspension
period the Aggregator or Delivery Service Provider can resume business operations.
vii. Where a License is suspended, the Aggrega tor or the Delivery Service Provider shall immediately stop all
operations under the till the time such suspension is revoked.
28 DELHI GAZETTE : EXTRAORDINARY PART IV]
(5) Cancellation of License:
The provisions here inunder are in addition and not in substitution or alternative to the other provisio ns of the
scheme.
i. Where the Competent Authority is of the view that there is continued defaults or non -compliance with the
provisions of the Act or Scheme in its entirety, the Competent Authority in its discretion, may cancel the
License issued to such Agg regator or Delivery Service Provider after providing a reasonable opportunity
to beheard.
ii. Thereafter, the Competent Authority by way of a reasoned order may cancel the license, if Aggregator or
Delivery ServiceProvider:
a) Has received more than 3 (Three) sus pensions within one financial year; or
b) During the suspension period, fails to file its compliance report and undertaking with the Competent
Authority as per clause 11 for a continuous period of 6 (Six) months;or
c) Pursuant to suo moto cognizance by the Compe tent Authority, or pursuant to a complaint filed by
any person, is found to be indulging in penal or criminal offences by the competentcourt.
iii. Where a License is cancelled, the Aggregator or Delivery Service Provider shall immediately stop all
operations un der theLicense.
iv. Upon cancellation of the License, the security deposit paid by the Aggregator or Delivery Service
Provider shall be forfeited and in case of a Bank Guarantee, the Competent Authority shall invoke the
Bank Guarantee which shall be paid uncon ditionally and without reference to theApplicant.
v. The Aggregator or Delivery Service Provider may, at any time, voluntarily surrender the License for
cancellation. On such surrender of the License, the security deposit including security provided by way of
bank guarantee if any shall be returned to the Aggregator or Delivery Service Provider, as applicable, after
deduction or collection of outstanding dues, ifany.
12. Powers and Responsibilities of the DelhiGovernment:
(1) The Transport Department, GNCTD shall be e mpowered to call for such information and documents from
the Aggregator or Delivery Service Provider, as deemed fit to ensure compliance of this scheme by the
Aggregator or Delivery Service Provider, pursuant to prior writtennotice.
(2) The Transport Departmen t, GNCTD shall have the power to conduct search and investigation of the
premises of Aggregator or Delivery Service Provider, as specified in Form 1 of this scheme, for the
effective implementation of thisscheme;
(3) The Transport Department, GNCTD shall ensur e complete confidentiality and secrecy of the documents
and information obtained from the Aggregator or Delivery Service Provider under this scheme and any
such other information which it may callfor.
(4) In the event of violation of the scheme by any person w ho, in the opinion of the Transport Department, is
operating as Aggregator or Delivery Service Provider or who has obtained any licence under the present
scheme, Transport Department shall be within its powers to confiscate the vehicles which are found to be
plying in contravention to the terms of the Licence or under an expired licence or without obtaining any
licence under the present scheme.
13. Appeal:
(1) Any licensee aggrieved by the suspension/cancellation order passed by the Competent Authority under
this Scheme may, within 30 days of receipt of the order, appeal to the Appellate Authority, as notified by
the Transport Department,GNCTD.
(2) No appeal shall lie after the expiry of the 30 -day period, and no delay shall be condoned by the Appellate
Authority after the expiry of the 30 -dayperiod.
By Order and in the Name of the Lt. Governor
of the Government of National Capital Territory of Delhi,
ASHISH KUNDRA, Pr. Secy. -cum-Commissioner, Transport
Form 1 - Form for Registration of Aggregator or Delivery Service Pr ovider
To,
The (Designation), Competent Authority, City/State
I, the undersigned hereby apply for a grant of a License for operation as an Aggregator/Delivery Service Provider
under the Motor Vehicle, 2023
S. No. Self-Attested Copy
(Y/N)
1 Name in full
2 Address of the main office
3 Number of branches and addresses (in NCR), if any
4 A. If a registered company, enclose a copy of the certificate of
incorporation/registration along with a copy of the memorandum ofassociation.
B. If a firm, enclose a copy o f the certificate of registration of thefirm
5 Name and contact details of the Compliance Officer
6 Telephone number, website address and Email -ID
7 Details of Command and Control Centre/facility
8 Details of Security Deposit by way of Bank Guaran tee in favor of the Competent
Authority.
I hereby declare that the information given above, and other documents enclosed herewith are true to the best of my
knowledge. I understand if any information is found to be incorrect at any point in time, the Li cense granted to me is
liable to be cancelled besides initiating other legal actions/actions against me. I have gone through the provisions of
the Motor Vehicle Aggregator and Delivery Service Provider Scheme, 2023, I accept and agree by the same and the
reference statutes and Scheme mentioned herein.
Signature of the Applicant/Authorized
Signatory (Along with company seal, as applicable)
Form 2 – Annual Fee
a) The Fee under the Scheme shall be applicable on a yearly basis based on the fuelcomposition of the fleet
on-boarded by the Aggregator or Delivery Service Provider at the time of declaration of vehicles on the
portal specified by the Transport Department, Government of NCT of Delhi. For instance, the fee for an
electric two -wheeler is INR. 0, while for a Petrol two -wheeler is INR. 50 pervehicle per year. The annual
fee applicable per vehicle for the complete year has been mentioned in the table appended at the end of
this section.
b) Thelicenseshall remain valid for five (5) years subject to repayment of ann ual fee within7 days from
thespecified Annual Fee due date.
c) The annual fee to be paid every year shall be based on the declared vehicular fleet as on Annual Fee due
date. For vehicles onboarded to the fleet on fortnightly basis during the year, annual fee must be paid
immediately at the time of onboarding unless there are sufficient funds (fee credits) available in the
designated virtual wallet of the licensee (see clause (d) of this form). The fee payable in any case shall be
calculated proportionally acco rding to the remaining period till Annual Fee validity date. Refer to the table
below for the Annual Fee due date and Annual Fee validity date across various timelines.
Timeline for license applicant /
holder Annual Fee Due Date Annual Fee Validity Date
All existing Aggregator and Delivery
Service Provider at the time of
notification of the scheme End of 90 -day period from scheme
launch Following 31st March
New Aggregator and Delivery Service
Provider prior to initiating their
operations Date of License A pplication Following 31st March
30 DELHI GAZETTE : EXTRAORDINARY PART IV]
Allsubsequent years for valid license
holders 01st April of each year Following 31st March or license
expiry date, whichever is earlier
d) The annual fee paid by the Aggregator or Delivery Service Provider is non -refundable d uring the license
period of 5 -years, unless they voluntarily surrender the license. Any annualfee paid for off -boarded
vehicles will result in accumulating fee credits which will be stored in a designated virtual wallet for the
licensee.These fee credits w ill be calculated proportionally and shall remain interest -free and utilized to
offset the annual feeapplicable or payable. The process of reconciliation shall be carried out annually on
01st April.
e) If any portion of the wallet remains unutilized and has n ot been applied to offset the annual fee, that
unused sum will be reimbursed to the Licensee at the conclusion of the license term. In cases where the
Licensee decide to voluntarily surrender the license for cancellation, the annual fee paid for vehicles t hat
were included will be refunded proportionally, considering the fleet size and fuel composition during the
license surrender. The refund sum will encompass any remaining balance in the virtual wallet as well.
Table – Annual Fee
Vehicle -Segment Electric CNG Petrol
Two -Wheeler 0 NA 50
Three -Wheeler (Passenger) 0 80 NA
Three -Wheeler (Light Commercial) 0 100 200
Four -Wheeler (Passenger, M1) 0 120 150
Four -Wheeler (Carrier, N1) 0 150 200
Note 1 – All pro rata calculations shall be based on the remainin g months till the annual fee validity date (activity
initiating month shall be included)
Note 2 – for vehicles which have been onboarded/shall be onboarded by the Aggregator or Delivery Service Provider
which have a vehicle age of less than two years on th e date of declaration, the Annual Fee applicable shall be 50% of
the above said annual fee.
Security Deposit for Aggregator or Delivery Service Provider:
Particulars Amount in Rupees
Upto 1,000 motor vehicles 1,00,000
1,001 - 5000 motor vehicles 2,50,000
5001 - 10,000 motor vehicles 5,00,000
More than 10,001 motor vehicles 10,00,000
Form 3 – License for an Aggregator or Delivery Service Provider or E -Commerce Entity
Mr. / Mrs. / M/s [_____________________________] is hereby licensed to operate as an _ ______[License Type]
under the Delhi Motor Vehicle Aggregator and Delivery Service Provider Scheme, 2023.
This license is issued on __________________ and is valid up to _________________________
1. License Type (Aggregator / Delivery Service Provider / E -Commerce Entity)
2. Name of the Aggregator, Delivery Service Provider, or E -Commerce Entity (in full)
3. Address of the main office
4. Addresses of the corporate / branch office within National Capital Region (NCR)
5. Name and Designation of Compli ance Officer
6. Telephone number and email id of Compliance Officer
7. Website Address
8. Number of 2W / 3W / 4W (as per the list enclosed by the Aggregator or Delivery
Service Provider or E -Commerce Entity in Form I/II, as may be applicable
The licensee shall observe all the conditions contained in the Delhi Motor Vehicle Aggregator and Delivery Service
Provider Scheme, 2023.
Place:
Date:
Transport Department, GNCT of Delhi
4– Form to file an undertaking with the Competent Authority declaring to comply with the provisions of these. To,
The Competent Authority, Transport Department, Government of NCT of Delhi
5/9, Under Hill Road, Delhi – 110054
Sub: Undertaking furnishing details of compliance with the issues raised vide letter noof the Transport
Department, GNCTD to the XXX (Companyname)
Sir/Madam,
I a complianceofficer with am furnishing the attached details to declare
that XXXX (Company Name) is in compliance with the obligations laid down in the Delhi Motor Vehicle Aggregator
and Delivery Serv ice Provider Scheme, 2023. Further, as per the letter no issued to XXX dated DD/MM/YYYY, we
declare that we comply with all the rules and regulations stated in the above mentionedscheme.
Please find attached the documents that state our compliance as per t he company records.
Place:
Date:
Signature of the Compliance Officer
Annexure A: Operational Guidelines for Bike Taxis
All compliances set forth in Chapter I of this scheme that are relevant to bike taxis shall apply. The Aggregator shall
ensure that the a dditional guidelines mentioned in this Annexure A are also met. In the event of non -compliance of
any of the applicable guidelines for bike taxis, the Aggregator shall be liable for penalties or suspension of license, as
specified under Chapter V of this s cheme.
1. Vehicle Compliance
a) For the purposes of this scheme, an electric bike taxi shall be registered as a motorcycle in the transport
category and shall be used as a public service vehicle.
b) The electric bike taxi shall be duly registered and shall require obtaining a fitness certificate as per the
provisions of section 56 of the Motor Vehicles Act, 1988 (the "Act") and rules made thereunder.
c) The electric bike taxi shall be duly insured under the provisions of the Act and insurance cover shall also
cover pas senger.
d) The bike -taxi shall be used as a ‗contract carriage‘ as defined in section 2(7) of the Act.
e) Each bike taxi shall carry a first aid kit.
f) The bike taxi shall not carry any dangerous or hazardous goods as specified in rule 137 of the Central
Motor Veh icles Rules, 1989 or any other goods as may be specified from time to time.
g) No advertisement shall be displayed in a manner that it becomes hazardous or a disturbance to the safety
of traffic and must be strictly in accordance with the guidelines issued by the Transport Department,
GNCTD in this regard from time to time. This guideline is intended to ensure that advertisements on bike
taxis do not distract drivers or pedestrians, and do not create a hazard on the road.
h) The use of vehicles shall be in accord ance with traffic laws, and in particular, shall not ride on
footpaths. This guideline is intended to ensure that bike taxis are operated in a safe and responsible
manner, and do not cause a nuisance to pedestrians.
i) The Aggregator shall adopt GPS tracking of vehicleswhich shall be connected to the control room.This
data shall be made available to the Transport Department, GNCTD as per due process of law. Any data
related to customers shall not be disclosed without the written consent of the customer. This g uideline is
intended to facilitate the enforcement of traffic laws and the investigation of accidents involving bike
taxis.
2. Driver Compliance
a) Driver shall have Passenger Service Vehicle (PSV) badge issued by Transport Department.
b) The driver and passenger/r ider of a bike taxi shall wear a helmet that complies with the specifications set
forth in the Motor Vehicles Act, 1988 and the rules made thereunder.
32 DELHI GAZETTE : EXTRAORDINARY PART IV]
c) The driver of a bike taxi shall have a valid driver's license to operate a two -wheeler vehicle. The driv er
shall also adhere to all the provisions of the Motor Vehicles Act, 1988 and the rules made thereunder.
d) The Aggregator shall conduct a thorough background check of all drivers before onboarding them to
operate a bike taxi
e) While riding the electric bike taxi, the driver shall not:
(i) Smoke or drink alcohol or be under the influence of alcohol while riding.
(ii) Misbehave in an uncivilized or disorderly manner towards a passenger/rider.
(iii) Willfully or negligently damage the bike taxi or any of its fittings.
(iv) Drive th e vehicle in contravention of the provisions of the notified speed limits.
f) The Aggregator shall be required to take appropriate action in the form of remedial trainings and
corrective measures to rectify the issues against driver partnerswho have been awar ded a rating of less
than 3 (on a scale of 1 to 5; 1 being the lowest in terms of customer satisfaction) in more than 25% of the
rides undertaken by him/her in a period of one (1) month. In the event that a driver cancels a booking after
accepting a ride o n the application, the user shall be given the opportunity to rate the driver. The data so
referred shall be stored/collected by the Aggregator for at least 3 months from the date of service
provided.
3. Passenger -related Compliance
a) The carriage of minors as rider shall not be allowed.
b) More than one pillion rider shall not be allowed.
c) The rider shall be permitted to carry personal effects on a limited basis, such as a reasonable -size
backpack or handheld briefcase, etc. of reasonable weight. The carriage of any other items, such as large
suitcases or bulky objects, shall not be permitted.
4. Operational Compliance
a) The aggregator must own or have agreements with electric bike taxis in order to commence such services.
The tax payable under the Delhi Motor Vehicles Taxation Act, 1962 and rules made thereunder shall be
duly paid.
b) The Competent Authority may decide from time to time the routes that shall be excluded from the
operation of the bike taxi scheme.
c) Journeys shall be offered on a direct and shortest route ba sis only. The driver shall not be permitted to
deviate from the agreed route without the consent of the rider.
d) The aggregator shall comply with various measures on the safety and security of the passenger as may be
specified by the Transport Department fro m time to time.
e) The aggregator shall provide an app -based panic alert that should be functional at all times and have
modalities of API -based integration with law enforcement agencies.
f) The aggregator shall provide adequate facilities for the garage or park ing of all such bike taxis, in case
they own such fleets, along with the provision for their reasonable maintenance.
g) Transport Department, GNCTD may at any time attach additional conditions to be followed by the
licensee and may also direct the licensee to furnish such returns as directed by it from time to time.
Uploaded by Dte. of Printing at Government of India Press, Ring Road, Mayapuri, New Delhi -110064
and Published by the Controller of Publications, Delhi -110054.
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