Full Text
EXTRAORDINARY
PART II —Section 3 —Sub-section (ii)
PUBLISHED BY AUTHORITY
No. 5033 ] NEW DELHI, MONDAY, DECEMBER 16, 2024/ AGRAHAYANA 25 , 1946
CG-DL-E-17122024-259461
.
एकल वर्मा 800 लमलम
लंबाई 800 लममी
18%
[वर्ननयम 31(2), 72(1), 78(3), 108(3), 109(4), 110(3), 111(3), 112(5), 113(5), 114(7),
116(4), 117(5), 118(4), 119(1), 126(3), 127(3) और 143(1) िेखिए]
(1) (2) (3) (4) (5)
(1) (2) (3) (4) (5)
(1) (2) (3)
(1) (2) (3)
(1) (2) (3) (4)
(1) (2) (3) (4)
3 चीन 860 85
52 चेड 850 150
54 धचली 1210 325
56 मकाउ 1190 105
91 घाना 1210 170
107 धगनी 940 185
110 हैिी 850 235
136 माली 1000 200
160 पेरू 1135 315
164 किर 690 60
170 समोआ 925 290
192 टोगो 875 150
196 टकी 1200 125
207 यमन 655 110
218 जसी 1395 135
219 मैयट 1400 220
5 बहरीन 1415 50 1415 50
10 बरमूडा 1050 215 1050 215
18 कनाडा 1180 180 1180 180
19 केप र्डव 1345 230 1345 230
21 चीन 680 115 680 115
22 तयूबा 1340 225 1340 225
23 साइप्रस 1310 110 1310 110
25 डेनमाकव 2190 100 2190 100
27 लमस्र 1190 75 1190 75
32 किजी 980 240 980 240
37 जमवनी 1860 80 1860 80
38 घाना 1760 140 1760 140
40 ग्रीस 1450 85 1450 85
41 गुयाना 1810 280 1810 280
43 हंगरी 1455 90 1455 90
44 आइसलैंड 2350 125 2350 125
47 इराक 920 80 920 80
48 आयरलैंड 1610 120 1610 120
49 इजराइल 1690 80 1690 80
50 इटली 1530 105 1530 105
51 जापान 700 80 945 80
52 जॉडवन 1435 70 1435 70
56 कुर्ैट 1040 50 1040 50
59 लतसमबगव 1150 105 1150 105
60 मकाउ 1430 90 1430 90
61 मलार्ी 1175 190 1175 190
64 मॉरीशस 1210 110 1210 110
67 मोरतको 1480 180 1480 180
69 नाउरू 1025 165 1025 165
70 नेपाल 670 40 670 40
73 नाइजर 1180 195 1180 195
76 नॉर्े 2250 100 2250 100
77 ओमान 1395 40 1395 40
82 पोलैंड 1205 90 1205 90
83 पुिवगाल 1115 130 1115 130
84 किर 1340 100 1340 100
86 रूसी संघ 1040 120 1040 120
87 रर्ांडा 1340 100 1340 100
89 सेनेगल 1270 160 1270 160
95 सूडान 1450 120 1450 120
102 टकी 1030 85 1030 85
104 यूक्रेन 1695 130 1695 130
108 यमन 800 110 800 110
)1( )2( )3( )4(
8. चीन 305 20
21. जसी 335 35
30. ओमान 315 15
[विननयम 132(1), 133(1), 135(1), 136(1), 137,138(3), 139(2) और 144(1) देखें]
ललए 0.05 0.05
)1( )2( )3(
)4( 100 रु. िक 10/- रु.
MINISTRY OF COMMUNICATIONS
(Department of Posts)
NOTIFICATION
New Delhi, the 16 th December, 2024
S.O. 5440(E). — In exercise of the powers conferred by section 13 of the Post Office
Act, 2023 (43 of 2023) , the Director General, with the prior approval of the Central
Government, hereby makes the following regulations, namely: -
CHAPTER I
PRELIMINARY
1. Short title and commencement. - (1) These regulations may be called the Post Office
Regulations, 2024.
(2) They shall come in to force on the 16th day of December, 2024 .
2. Definitions. - (1) In these regulations, unless the context otherwise requires, -
(a) “accountable items” means such items that provide a receipt at the time of
booking for track and trace (stage wise electronic data on movement of item) and
require the signature (in ink or digital) of the addressee, the payee, or their
authorised person upon receipt of an it em, to provide evidence of delivery and
include items such as India Post Parcel, Speed Post, Magazine Post, International
Speed Post Services (EMS), International Air Parcels, International Tracked Packets,
International Registered Letter items, Money Order and items with value added
services like registration, insurance and cash on delivery (COD) ;
(b) “Act” means the Post Office Act, 2023 (43 of 2023);
(c) “addressee” means the intended recipient or the person to whom any item is to
be delivered ;
(d) “administrative instructions” means the executive or administrative orders or
instructions including guidelines issued by the Central Government or, as the case
may be, the Director General as specified under regulation 178 or regulation 179 or
regulation 180, as the case may be;
(e) “authorised person” means a person, duly authori sed by the addressee to
receive the item or by a payee to receive the money on his behalf ;
(f) “delivery” means the delivery of an item at the address of the addressee, or to
the addressee or other person or location considered to be authorised to receive the
item according to the usual manner of delivering items to the addressee ;
(g) “Director (Postal Services )” means the Director in any administrative office of
the Post Office or an officer exercising the powers of Director (Postal Services );
(h) “in course of transmission by post” means the period starting from receipt of
an item by the post office to its delivery to the addressee or return to the sender or
otherwise disposed of ;
(i) “letter box” means a box installed in post offices or mail offices or at public
places, for posting of fully prepaid letters, postcards, letter cards and book post
items ;
(j) “payee” means the person who intends to receive money through money
remittance services ;
(k) “post" means any system for collection, clearance, sorting, dispatch,
conveyance, and delivery of items by the postal network ;
(l) “Postmaster” means the Director or Chief Postmaster of general post office, or
Senior Postmaster or Head Postmaster of head post office, or an officer exercising
the powers of Postmaster, as the case may be, who is the head of such post office;
(m) “redirection” means action of assigning or directing an item to an address ,
other than the one to which it was initially addressed, for a specific reason ;
(n) “remitter” means the person who remits money through money remittance
services ;
(o) “rules” means the Post Office Rules, 2024 and the expression “rule” shall mean
a rule of the said rules;
(p) “schedule” means the schedule annexed to these regulations;
(q) “sender” means a person who sends any item; and
(r) “weight” means gross weight or volumetric weight, whichever is higher, except
when stated otherwise.
(2) Words and expressions used herein but defined in the Act or the Post Office Rules,
2024, shall have the meanings respectively assigned to them in the Act or the said
rules.
CHAPTER II
GENERAL
3. Business hours. - (1) The business hours in a post office, during which business is
transacted with the public, shall generally be as under on normal weekdays, which
are not holidays for the P ost Office or the Government holidays , namely : -
Sl. No. Work Business Hours
(i) For references and enquiries During the entire working
hours of the office
(ii) Counter services including booking and
posting of items, premium collection of
insurance premiums Six hours
(iii) Money remittance - Electronic Money
Order, Indian Postal Order etc. Six hours
(iv) Savings Bank Six hours
(2) Branch post offices shall be kept open for a maximum period of five hours in a day.
4. (1) The Circle Head, Regional Head and Divisional Head are empowered to
specify the period of each of the post offices under their jurisdiction , during which
business is transacted with the public or customer and the time at which items are
delivered and dispatched, keeping in view, the maximum working hours, business
hours, local convenience and the arrival and departure timings of the items and
working of the post office counters.
(2) The Circle Head or Regional Head may, i f it is necessary or expedient to meet the
requirement of the public , or in any special circumstances, specify -
(a) the business hours and the days other than the working days including Sundays
and holidays, during which the post office s shall be opened for business;
(b) the kind of transactions available during such business hours; and
(c) the maximum number of items that may be tendered for booking during
business hours to meet the rush of work in a post office and to ensure the equitable
availability of facilities to the public.
5. Payment of postage and other sums chargeable on items. - (1) Postage shall
generally be paid by modes mentioned in rule 9.
(2) The pre -payment of postage and other sums payable on an item shall be mandatory
except otherwise mentioned in these regulations.
6. Postage on unaccountable items and unpaid items. - (1) If the postage required on
unaccountable items , which have embossed postage on it, is more than the value of
the stamp printed on them, the difference shall be made good by affixing additional
postage stamps of the requisite value.
(2) Unpaid or insufficiently paid items are liable to be kept on hold for charging the
postage due on them.
7. Postage and chargeable sums not deemed to be prepaid. - The postage and other
sums chargeable on an item shall not be deemed to be prepaid by means of a proper
stamp or franking impression or point of sale receipt if -
(a) the stamp or impression of a stamp or impression which has not been provided
for use as a postage stamp or franking impression or point of sale receipt under
these regulations or rules;
(b) the stamp has been obliterated, defaced, torn, cut or otherwise rendered
imperfect;
(c) the stamp or franking impression or point of sale receipt has upon it , any word,
letter, figure or design, printed or impressed upon it, otherwise than by the
Director General before posting; or
(d) the stamp has been cut , or otherwise , separated from an embossed envelope ,
or from a postcard or wrapper :
Provided that nothing in this regulation shall prevent the perforation of
postage stamps with initials, or other identifying marks, traced in minute holes :
Provided further that nothing in this regulation shall prevent the transmission
of Book Now Pay Later (BNPL) items or other items as specified by administrative
instructions from time to time.
8. Supply of postage stamps. - (1) The operational guidelines for supply, custody and
sale of postage stamps, shall be specified by administrative instructions from time to
time.
(2) No person or entity or institution or organisation or electronic platform shall sell
or distribute postage stamps or deal in any other manner in postage stamps , except
with the prior permission of the Director General .
(3) Whoever contravenes the provisions of sub -regulation (2) above or any term or
condition of permission issued thereunder shall be punishable under the relevant
provisions of the applicable law of the land for the time being in force .
9. Fraudulent usage of stamp. - (1) The act of usage of previously used postage stamp,
fraudulently or with intent to cause loss to the Government, shall be punishable under
the applicable law of the land for the time being in force .
(2) If such postage stamp is detected on an item already posted, the item shall not be
delivered and dealt with in a manner as may be specified by administrative
instructions from time to time.
10. Illegal manufacture or usage of postage stamps. - (1) The illegal manufacturing
and usage of the postage stamp such as forged, counterfeit, or fictitious postage
stamps shall be punishable under the applicable law of the land for the time being in
force .
(2) Reproduction of stamps shall only be allowed for illustration purposes in a
philatelic publication , or in an item or section relating wholly to postage stamps that
may appear in a publication or a general character , and such reproductions shall only
be in such form as may be specified by administrative instructions from time to time.
11. Philately. - (1) Philately is a study and collection of stamps, postal stationery,
postmarks and other philatelic materials.
(2) The operational procedures related with the philately shall be specified by
administrative instructions from time to time .
12. Philatelic materials. - (1) Philatelic materials shall be issued by the Post Office as
per administrative instructions specified from time to time.
(2) Philatelic materials include —
(a) philatelic stamps;
(b) first day covers, brochures or information sheets, special covers, maxim cards,
annual packs, postal stationeries and various Philatelic publications and
ancillaries;
(c) artworks, proofs, progressive sheets, printed sheets and printing plates of
philatelic stamps; and
(d) postmarks, slogan dies and other artifacts used in connection with the
production of philatelic stamps.
(3) The Director General shall specify by administrative instructions the philatelic
material to be sold in post offices.
(4) All the activities corresponding to production and issue of philatelic materials shall
be carried out as per administrative instructions issued from time to time.
13. Issuance of postage stamps. - The postage stamps shall be issued in the following
types , namely: -
(a) Definitive Stamps : Definitive Stamps are postage stamps , specifically issued to
meet the day -to-day postage needs and are made available for sale for a period till
stocks of a particular series last , which shall be printed and reprinted in different
denominations as per the requirement of the post office.
(b) Commemorative Stamps :
(i) Commemorative Stamps are postage stamps issued to commemorate an event,
institution, theme and personages , which shall be printed only once, in limited
numbers and are sold for a limited period, as may be specified by administrative
instructions from time to time, through philatelic bureaus, philatelic counters,
online channels or authori sed offices.
(ii) The Commemorative Stamps may be kept as collectible items and may be used
for payment of postage.
(c) Special Stamps : Special Stamps are postage stamps which are thematic like flora,
fauna, architecture or art without commemorating any specific event.
(d) Joint Issue Stamps: Joint Issue Stamps are postage stamps which are issued by
India and any other country on mutually agreed terms and conditions.
(e) My Stamp s: My Stamps are such stamps which are issued on the basis of
personali sed or customi sed printing elements provided by the customer or proponent,
subject to confirmation with administrative instructions specified from time to time.
14. (1) Issuance of Commemorative Postage Stamp .- Any citizen of India may tender
a proposal for issue of Commemorative Postage Stamp in accordance with the
administrative instructions specified from time to time.
(2) All such proposals shall be examined on the basis of the administrative instructions
specified by the Central Government from time to time.
(3) Proponents for issue of a commemorative stamp relating to institutions or events
or organisations are required to make a mandatory purchase of number of such
stamps as specified by administrative instructions from time to time :
Provided that in exceptional and deserving cases, Central Government may
relax this condition.
(4) The denominations of postage stamps shall be in consonance with domestic and
international postal postage.
(5) No postage stamp shall be issued on a living personality.
(6) Stamp design and denomination shall be as approved by the Central Government .
(7) All philatelic stamps, brochures, first day covers and philatelic ancillaries shall be
sold by the Post Office on the denoted value or on the value specified by
administrative instructions from time to time .
15. Philatelic Advisory Committee. - (1) The Philatelic Advisory Committee shall
advise on the issue of Commemorative Stamps , Special Stamps, and other allied
matters related thereto.
(2) The Union Minister -in-Charge of the Ministry of Communications shall be the ex
officio Chairperson of the P hilatelic Advisory Committee and shall nominate the
official and non -official members of the Committee as per the administrative
instructions specified from time to time.
16. Manner of affixing postage stamps. - (1) Stamps affixed to an item must be
completely adherent to the item itself and not to any part of its contents or any
separate label or other device tied or attached to the item.
(2) The stamps should be affixed to the right -hand top corner of the address side.
(3) The provision s of this regulation shall apply to franking of items in toto.
17. Price of postage stamps and stationery. - (1) Postage stamps, postcards, letter card
and aerogramme shall be sold for the denoted value of the stamps which they bear.
(2) The embossed envelopes and the registration envelopes shall be sold at the prices
mentioned in Table VII of Schedule I.
(3) Special Rakhi Envelopes shall be sold at the prices as the Circle Head concerned
may determine.
18. Standards for addressing on domestic items. - (1) An item shall not have more
than one delivery address ;
Provided that nothing in this sub -regulation shall prevent the delivery of an
item to another address as may be specified by administrative instructions from time
to time.
(2) The address, either handwritten or machine printed, shall contain such elements
and, in such order, as given below: -
Name
C/o, D/o, S/o, W/o, H/o
Mobile Number (optional)
House/ Building (including floor)/ Apartment (including floor)
Street /Road /Lane
Landmark
Area / Locality/ Sector
Village/ Town/City
Post Office
District
State
PIN code/ Postcode
(3) The a ddress of the addressee shall be written in the centre of the front side and
address of the sender shall be written on the lower left of the front side of an envelope.
(4) Address of the addressee and the sender should be started from the words “To”
and “From” , respectively.
(5) Blank space of minimum 15mm shall be kept from left, bottom and right side of
envelope and the a ddress block of addressee shall have minimum gap of 40 mm from
top.
(6) Stamps or Frank impressions shall be affixed in maximum area of 74 mm on the
upper right corner.
(7) The address of addressee and sender should be positioned parallel to the length of
the envelope.
(8) A zone of 10mm around the address block should be free from any printing or
writing.
(9) Non -address information such as sender's code, serial or account numbers or other
information are not to be generally included in the address of the addressee and i f
necessary, it should be printed above the first line but never below the last line of the
address.
(10) The spacing between the address lines sh all be uniform and be more than 1mm
and less than 5mm.
(11) The maximum number of characters per line is 40 characters, excluding spaces
between words.
(12) An accountable item tendered at a post office for transmission shall not be
accepted unless they are addressed to a particular person or firm or institution.
(13) Such items addressed to a particular person or firm, care of post box and the name
of the office where the post box is located shall also be accepted , provided they are
addressed to persons or firms in whose names the post box stands registered ;
Provided that in the office of delivery, if it is found that there is no post box in
the name of the addressee , or the addressee has ceased to be a renter of a post box, the
item shall be returned to the sender.
19. Mails for defence services personnel .- The following particulars shall be
furnished in the address in the case of items for the personnel of the defence services,
which are to be delivered through the army post offices: -
No.
Rank
Name
Unit
Such items should be addressed to Care of (C/o) 56 A.P.O. or Care of (C/o) 99 A.P.O.
20. Exemption in method of addressing of an item in certain cases .- Item(s)
addressed to such authorities and with specified superscription on the envelope,
tendered at a post office, shall be accepted for transmission without the name and
complete address of the sender as may be specified by administrative instructions
from time to time.
21. Standards for addressing on international items. - (1) An item shall not have more
than one delivery address :
Provided that nothing in this sub -regulation shall prevent the delivery of an
item to another address as may be specified by administrative instructions from time
to time.
(2) The address, either handwritten or machine printed, shall be worded in a precise,
complete and legible manner to ensure the easy transmission of the item and its
delivery at the country or territory of destination to the addressee.
(3) The address of the sender and the addressee must be written in roman letters and
in Arabic numerals , and wherever required, the address of the addressee may also be
written in the language of country or territory of destination.
(4) The name of the place of destination and the country or territory of destination
shall be written in capital letters together with the correct postcode number or delivery
zone number, whichever applicable.
(5) The address of the sender and addressee shall contain such elements, whichever
applicable, and, in such order, as given below, unless otherwise specified: -
Name
Mobile Number (optional)
Building (door, floor, stairwell, wing, building, distinct instances)
Street (street name/number/type, primary thoroughfare, secondary
thoroughfare)
PO Box
Post Office
City/town/Rural Area
Administrative Areas (region level)
Postcode
Country/Territory
(6) The a ddress of the addressee shall be written on right of front side and address of
the sender shall be written on lower left of front side on an envelope.
(7) The a ddress of the addressee and the sender should be started from the words “To”
and “From” , respectively.
(8) Blank space of minimum 15mm shall be kept from left, bottom and right side of
envelope and the a ddress block of addressee shall have minimum gap of 40 mm from
top. Stamps or Frank impressions shall be affixed in maximum area of 74 mm on the
upper right corner.
(9) A zone of 10mm around the address block should be free from any printing or
writing.
(10) Non -address information such as sender's code, serial or account numbers or
other information are not to be generally included in the address of the addressee and
if necessary, it should be printed above the first line but never below the last line of
the address.
(11) The spacing between the address lines sh all be uniform and be more than 1mm
and less than 5mm.
(12) The maximum number of characters per line is 40 characters, excluding spaces
between words.
(13) An accountable item tendered at a post office for transmission shall not be
accepted unless they are addressed as per regulation s 18, 19 and sub -regulation (5).
22. Posting of items. - The following modes may be used for posting of items: -
(a) Letter Boxes – Letters, letter cards, aerogramme, postcards, airmail postcards, book
post, small packets, printed papers and literature for the blind, shall be posted in the
letter boxes , provided the postage chargeable is fully prepaid.
Note 1: Registered newspaper items, periodical post items and franked items shall
not be posted in these letter boxes and, i f posted , these shall be treated as unpaid
and shall be dealt as per regulation 7 1.
Note 2: Accountable items shall also not be posted in the letter boxes.
Note 3: Large items, which owing to their size cannot be posted in the letter -boxes,
may be received by hand at the window of the post office. However, such items
shall not be deemed to be accountable items.
(b) Post office counter - All the accountable items shall be presented at the counter of
post office for transmission by post.
(c) Franchisee Outlet - Items as specified by administrative instructions from time to
time, may be presented through the franchisee outlet of the Post Office.
(d) Self-Booking Kiosk - Self-booking kiosk available at the designated post offices
may be used for posting of items as may be specified by administrative instructions .
Note : The Regional Head is authorised to designate the post offices, where the service
of self -booking kiosk is available.
(e) Web or Mobile Application - The authorised web portal or mobile application may
be used for posting of items as may be specified by administrative instructions from
time to time.
23. Receipt for transmission by post. - A receipt shall be given to the person who
presents an accountable item for transmission by post.
24. Ownership of items. - (1) For domestic items, an item shall remain the property of
the sender until it is delivered to the rightful addressee, except in the case of seizure
of the item under the applicable law of the land for the time being in force .
(2) For international items, an item shall remain the property of the sender until it is
delivered to the rightful addressee, except in the case of seizure of the item under any
law of the land of the country or territory of origin or transit or destination.
25. Prohibition of domestic items. - (1) Subject to the provisions of these regulations,
no person shall send by post , -
(a) any explosive, dangerous, filthy, noxious or deleterious substance, any sharp
instrument not properly protected, or any living creature which is either noxious
or likely to injure items in course of transmission by post or any officer of the Post
Office; or
(b) anything likely to injure , any item during transmission by post , or any officer
of the Post Office; or
(c) any ticket, proposal, advertisement or any other matter relating to a lottery ,
except the case where the lottery is organised or authorised by the Central
Government or State Government; or
(d) any indecent, immoral or obscene printing, painting, photograph, lithograph,
engraving, book or card, or any other digital media , or any other indecent,
immoral, or obscene item; or
(e) any item having thereon, or on the cover thereof, any words, marks or designs
of an indecent, obscene, seditious, scurrilous, threatening or grossly offensive
character; or
(f) any item having thereon, or on the cover thereof, any matter which is prejudicial
to the maintenance of law and order; or
(g) any item having thereon, or on the cover thereof, any pictorial representation
of a person who is a proclaimed offender, or who has been convicted of an offen ce
punishable under any applicable law of the land for the time being in force ; or
(h) any item having thereon, or on the cover thereof, anything written, printed, or
otherwise impressed upon or attached to its address side, which, either on account
of its being likely to be mistaken for stamps used for the payment of postage or by
incon venient proximity to any such stamp or by tending to prevent the easy and
quick reading of the address; or
(i) narcotics and psychotropic substances, as defined by the International Narcotics
Control Board, or other illicit drugs which are prohibited in the country or territory
of destination, the country or territory of origin, the Central Government, State
Govern ments, or any authorised agency; or
(j) counterfeit and pirated items; or
(k) anything which, by their nature or their packing, may expose officials or the
general public to danger, or soil or damage other items, postal equipment, or third -
party property; or
(l) dangerous goods, narcotics and psychotropic substances, prohibited drugs and
cosmetics items, items prohibited by or under International Air Transport
Association (IATA ), International Civil Aviation Organi sation (ICAO ),
Department of Wildlife and the Drug and Cosmetics Act , 1940 (23 of 1940) or items
prohibited by any law of the land; or
Explanation. - For the purpose of this clause, “dangerous goods" means items or
substances that are capable of posing a risk to health, safety, property or
environment , which include explosives, gases, flammable liquids, toxic and
infectious substances, corrosives and other miscellaneous items which may cause
health and safety hazards :
Provided that battery and other items, the transmission of which, by air, is
prohibited, shall be sent to the addressee through surface mode only ; or
(m) live animals except otherwise permitted in these regulations; or
(n) coins, banknotes and other valuable items , except permitted through a special
process :
Provided that the order shall be in consonance with R eserve Bank of India
guidelines, Foreign Exchange Management (Export and Import of Currency)
Regulations, 2015 made under the Foreign Exchange Management Act, 1999 (42 of
1999), or any other applicable law of the land for the time being in force on the
subject :
Provided further that currency notes, coins, or bank notes, shall invariably
be transmitted as insured items ; or
(o) other items , the importation or circulation of which is prohibited in the country
or territory of origin or destination; or
(p) documents having the character of current and personal correspondence, with
the exception of archived materials, exchanged between persons other than the
sender and the addressee or persons living with them; or
(q) anything prohibited in International Postal Services by the Universal Postal
Union (UPU) or any other organisation; or
(r) any other thing, prohibited by Central Government from time to time.
26. Prohibition of international items. - International i tems not fulfilling the
conditions laid down in these regulations shall not be admitted and i tems sent in
furtherance of a fraudulent act or with the intention of avoiding payment of the
postage or other postal fee , shall not be admitted.
27. Application of regulation 25 on international items . - Regulation 2 5 shall apply
to International items to be transmitted by post to or from any foreign country or
territory , except in the following cases, namely : -
(a) such dangerous goods which may be transmitted by post between the country
or territory of origin and destination that have declared their willingness to admit
them either reciprocally or in one direction, provided that they comply with
national and international relevant laws ;
(b) live animals which shall be admitted in -
(i) letter post items other than insured items : bees, leeches and silk -worms;
parasites and destroyers of noxious insects intended for the control of those
insects and exchanged between officially recogni sed institutions; flies of the
family drosophilidae for biomedical research exchanged between officially
recogni sed institutions ;
(ii) parcels : live animals whose conveyance by post is authori sed by the postal
regulations or applicable laws of the countries or territories concerned.
28. Transmission of precious metals and precious stones. - (1) Precious metals
(including gold, silver, platinum or other precious metals), precious stones (including
diamond or other precious stones), jewellery or any combination of these , whether
manufactured or not, coins, bank notes, currency notes, securities of any kind payable
to bearer, travellers’ cheques, except as otherwise specified, shall, in no case, be
transmitted by post in an uninsured letter -post item.
(2) Without prejudice to the provisions of sub -rule (1), any country or territory may
prohibit the enclosure of gold bullion in insured or uninsured parcels originating
from or addressed to its territory or sent in transit à découvert (open transit) across
its territory; to the actual value of the items so transmitted.
29. Items for blind prohibited in certain cases. - The items shall be prohibited from
being transmitted as printed papers and literature for the blind under the following
conditions , namely: -
(a) shall not bear any inscription or contain any item of correspondence;
(b) shall not contain any postage stamp or form of prepayment, whether cancelled
or not, or any paper representing a monetary value, except in cases where the item
contains as an enclosure, a card, envelope or wrapper , bearing the printed address
of the sender of the item or his authori sed person in the country or territory of
posting or destination of the original item, which is prepaid for return.
30. Items transmitted in contravention of regulation 27. - (1) An item in
contravention of regulation 2 7 shall, in no circumstances, be forwarded to their
destination, delivered to the addressees, or returned to origin whichever is
applicable.
(2) Where, any item referred to in sub -regulation (1) is discovered during transit , it
shall be handled under the applicable law of the country or territory of transit.
(3) Where, any item referred to in sub -regulation (1) is discovered during
transmission, it shall be liable to be removed and dispose d of in the manner as may
be specified by administrative instructions and t he remainder of the item s shall be
forwarded to its destination, together with information about the disposal of such
inadmissible item .
31. Custom s control. - (1) All international outbound items tendered at the post office
shall be subject to customs control and the applicable laws of the country or territory
of origin and the country or territory of destination.
(2) All international inward items shall be subject to customs’ control and the
applicable law of the land for the time being in force .
(3) Any custom duty imposed by the customs department, along with an additional
postal fee as mentioned in Table XII of Schedule III, shall be charged from the
addressee at the time of delivery.
32. Post Office authorised to collect customs duty, etc. - The Post Office shall be
authori sed to collect from the sender or addressee of items, as the case may be, the
customs duty and all other fees which may be due.
33. Items sent in contravention of any law. - Any item sent by post in contravention
of any Act, rules, regulations, or any other law of the land for the time being in force ,
may be detained and disposed of in the manner as directed by the enforcement agency
or authority or officer , as the case may be .
34. Disposal of intercepted items. - (1) If an official or officer of the Post Office
suspects on reasonable grounds that an item in the course of its transmission —
(a) contains anything in respect of which an offence is being committed or an
attempt to commit an offence is being made ; or
(b) contains anything that will afford evidence of the commission of an offence; or
(c) is being sent to further the commission of an offence; or
(d) needs to be obtained and examined in the interests of defence, public safety or
public order ,
Such official or officer shall inform the competent authority for directions to
detain the item for the purpose of examination by the concerned law enforcement
authority in accordance with the provisions of the rules.
(2) If, on examination of an item under sub- regulation (1), the suspicion that gave rise
to its examination —
(a) is substantiated, the item may be detained for the purposes of evidence in a
criminal prosecution or destroyed or dealt with in such other manner as may be
authorised in the orders of the law enforcement authorities;
(b) is not substantiated, the item shall be delivered to the person to whom it is
addressed or to the authorised person.
35. Items suspected to contain dangerous substances. - (1) Where an item is suspected
to contain any explosive, dangerous, obnoxious, deleterious or filthy substance, or
anything likely to injure the mails or any officer of the Post Office, it s hall be
intercepted and detained at the point of transmission, where it is so detected and t he
officer -in-charge of the post office shall immediately inform the matter to the police
authorities, post office authorities and other designated authorities, as may be
appli cable.
(2) Further necessary action in respect of the item, shall be taken in accordance with
the directions of the authorities as referred in sub -regulation (1).
36. Restriction on disclosure. - No person may disclose any communication or
information , which is obtained in the exercise of his powers or the performance of his
duties in terms of these regulations , except —
(a) to any other person , who of necessity requires it for the like exercise or
performance of their functions in terms of these regulations;
(b) information which is required to be disclosed in terms of any law or as evidence
in any court of law.
37. Disposal of items opened .- (1) If any item opened or examined by designated
postal officer under the rules is found to be an unlawful item or prohibited item, the
items shall be disposed of in accordance with the directions of the designated
authorities.
(2) If the item referred to in sub -regulation (1) is found not to be an unlawful or
prohibited one, it shall be forwarded to its destination as if it had not been so opened
or examined.
38. Notice of opening of an item . - Where an item that is found to be unlawful, is
opened by a postal officer or official under section 9 of the Act, a notice shall be sent
to the sender, and if not found, to the addressee.
39. No relief from liability . - The detention, opening, examination, destruction or
disposal of an item under the Act or rules or these regulations shall not relieve any
person from the liability for any offence against these regulations.
40. No right to compensation . - No person shall have any right to compensation, nor
shall any liability be incurred by the Department of Posts in the Ministry of
Communications or any of its officers or officials , by the reason of the detention,
opening, examination, forfeiture, destruction or disposal of an item or its enclosure,
under the powers conferred by the Act or rules or regulations or the applicable law of
the land for the time being in force .
CHAPTER III
MANNER OF DELIVERY OF ITEMS
41. Accountable items .- The delivery of the accountable items shall be made -
(a) to the addressee or the authorized person in case of registered item, insured
item, C ash on Delivery , Money order ;
(b) to the authorised person or on the address in case of speed post item, India post
parcel, etc.
42. Accountable items to be issued for delivery. - (1) An accountable item shall be
issued for delivery and if it is not delivered due to any reason on its first presentation,
it shall be issued once again for delivery. In case of inability to deliver after two
attempts, it shall , in no case, be issued again for delivery.
(2) A notice of arrival of the accountable item, shall, however, be issued to the
addressee for taking delivery of such item himself or by authorised person from the
post office.
43. Addressee to sign in receipt. - (1) The addressee of an accountable item or an
authori sed person, shall sign in the receipt and proof of delivery, in case relating
thereto, of the item, unless the outward appearance of the cover gives rise to suspicion
of tampering.
(2) Where the outward appearance of the cover of the accountable item is suspected
to be tempered, the item shall be opened at the post office, in the presence of the
Postmaster, and to have its contents entered in an inventory , which shall be prepared
in duplicate and shall be signed by the addressee.
(3) One copy of the signed inventory shall be forwarded by the post office to the sender
with unsigned proof of delivery attached to it and in case, the addressee or authori sed
person is not known to the staff of the post office from which the item is to be
delivered, the identification of the addressee or authori sed person by a person known
to the post office staff , or the production of evidence which will establish his identity
to the satisfaction of the Postmaster , shal l be necessary if so, required by the delivering
post office official.
44. Letter delivery box of items other than accountable items .- (1) Items may be
delivered in the post box or post bag for such addressee who has availed the facility
of post box or post bag.
(2) In cases of non -availing of post box or post bag, items shall be delivered through a
letter delivery box installed in the premises of the addressee.
(3) A letter delivery box with the name and address superscribed thereon and of such
dimension as per the requirement of the addressee , shall be installed by the addressee
on the ground floor of each of the house or buildings referred to in sub -regulation (2)
in which the addressee is located and such letter delivery boxes shall be located at a
convenient place which is easily accessible to the Postman or delivery person .
Explanation. - For the purposes of this sub -regulation, the term “ building” refers to
construction having two storeys or more, including high -rise buildings, and are in
existence or construction of which has been completed ;
Provided that a single letter delivery box may be provided as a common letter
box by one or more or all the addressees located in a building or same floor of the
building:
Provided further that where an item required to be delivered against receipt
remains undelivered due to non -availability of the addressee, an intimation relating
thereto may be given through the letter delivery box or through digital
communication.
(4) Every such letter delivery box shall be provided with a posting aperture located at
the top and facing the front, incorporating a horizontal ledge projecting inwards from
the lower edge of the posting aperture.
(5) Where such a letter delivery box is not installed, the delivery of such items shall
only be effected at the post office till the time the letter delivery box is installed.
(6) Where there is a genuine difficulty in complying with the provisions of this order
in a particular building, the Divisional Head, for reasons to be recorded in writing,
exempt the said building from the provisions of this regulation.
(7) Items of such size that cannot be delivered in a letter delivery box, and unpaid or
insufficiently paid items shall be delivered to the addressee or authorised person or
on the address , through the Postman or delivery person.
(8) The delivery of the unpaid or insufficiently paid items shall be made only after
collection of the postage, required to be collected.
45. Window delivery .- The addressee of an item may avail the facility of receiving
items at the post office during business hours without having the facility of post box
or post bag system, by giving a written request to the Postmaster without any charge
and i n such case, the item shall not be given to Postman for doorstep delivery.
46. Post box .- (1) A person, a firm, or other body, may avail the facility of post box at
certain post offices by an application accompanied by the applicable fee as mentioned
in Table IX of Schedule I, for delivery of fully prepaid items bearing the post box
number, through the post box.
(2) The conditions related to the post box shall be specified by administrative
instructions from time to time.
47. Post bags .- (1) A person, a firm or other body, may avail the facility of post bag at
any post office by making an application accompanied by the applicable fee as
mentioned in Table IX of Schedule I, for receiving and delivery of fully prepaid items
bearing the post bag number, through the post bag.
(2) The conditions related to the post bag shall be as specified by administrative
instructions from time to time.
48. Smart delivery box.- (1) The Circle Head is authori sed to designate the post offices
or other locations, where the services of the smart delivery box are available .
(2) The service shall be availed by anyone by applying to the post office along with
the fee or charge as specified by administrative instructions from time to time.
(3) The smart delivery box shall be used for delivery of such items addressed to the
assignee of the box as specified by administrative instructions from time to time.
49. Delivery to public officers .- (1) Items superscribed "On India Government
Service", and containing in the address both the name and official designation of a
public officer or does not contain the official designation, shall be delivered or
redirected according to the official designation even when the person named no
longer holds the appointment designated or has left the station.
(2) Items which do not bear the superscription "On India Government Service", but
contain in the address both the name and official designation of a public officer, shall
be delivered or redirected according to the name , whereas items which do not contain
the name in the address , shall be delivered according to the official designation of the
addressee.
50. Special procedure for delivering items to firms, etc. - (1) The items addressed for
delivery to a firm or company , shall be delivered to the authori sed person by the
owner, partner, or proprietor , as the case may be.
(2) The authority letter shall be given by the owner or proprietor or partner, as the case
may be , to the Postmaster of the delivery post office of the area where the office of the
firm or company is situated .
51. Items addressed to deceased persons .- Items addressed to persons who are dead,
shall be treated as if they were unclaimed and disposed of as per provisions of sub-
regulation (2) of regulation 6 5.
52. Delivery of damaged item .- Whe re an accountable item is received in the office of
delivery in a damaged condition, a notice shall be sent to the addressee requesting
him to attend the post office within seven days in the case of domestic item and fifteen
days in the case of international item to take delivery and t he delivery or disposal of
such item shall be effected as may be specified by administrative instructions .
53. Intimation to addressee. - The intimation to the addressee shall be served by the
Postman for accountable items as may be specified by administrative instructions
from time to time.
54. Seeking identification of addressee , if needed .- (1) The postman or delivery
person may seek the identification of the addressee or authori sed person before
delivering the item, in case, the addressee or the authori sed person is not known to
him.
(2) The delivery of accountable items containing passport, P ermanent Account
Number (PAN) card, driving licence, and other items , shall be delivered only after
seeking the identification of the recipient in a manner as may be specified by
administrative instructions from time to time.
55. Redirection of items. - (1) The sender of an item may avail the following facility in
respect of the accountable domestic item and international inward item, by paying a
postal fee as mentioned in Table VI of Schedule I, without reference to the consent of
the addressee , namely :-
(a) recall of the item from the post :
Provided that the item may be cancelled before it has been dispatched from the
office of booking for any reason as may be specified by administrative instructions
from time to time; or
(b) alteration in address or name of the addressee.
(2) The addressee of an item may avail the facility of alteration in address, free of
charge in case where the original address and the substitute address are within the
delivery area of the same post office ; or otherwise by paying a postal fee, as mentioned
in sub -regulation (1).
(3) The Post Office shall give a receipt of the applicable fees.
56. Request to avail certain facilities. - No request of the sender or addressee of an
item, under r egulation 57 shall be entertained if the item is out for delivery at the
destination post office, or has been seized , or confiscated , or destroyed under any
applicable law of the land concerned.
57. Manner of making request. - (1) A sender or addressee or authorised person may
make a written request for availing the facilities mentioned in regulation 55, with
reasons, accompanied by the applicable fee, to the post office:
Provided that no such request shall be entertained in case of an item addressed
to a foreign country or territory unless such item is addressed to a country or territory
as may be specified by administrative instructions in this regard.
(2) Postage and applicable fee, once paid, shall, in no circumstances, be refunded.
58. Post Office not liable for non -fulfilment of request. - Subject to the conditions
mentioned in regulations 55 and 56, the Post Office shall not be liable for non -
fulfilment of the request of the sender and shall not incur any liability by reason of
delivery of any item contrary to an application made in this regard :
Provided that, in such cases, the fee charged for such a request shall be
refunded.
59. Postage payable on delivery .- The Postmaster or officer in -charge , shall ensure
that the following classes of items are properly charged with postage in their presence:
(a) insufficiently paid items that have been treated as fully prepaid;
(b) unpaid items that are not impressed with the postage due stamp; and
(c) items that have not been charged by the offices of dispatch with the full
amount of postage due on them.
60. Postage -due stamp. - (1) The postage -due stamp shall be impressed on the items
mentioned in regulation 59 and the amount shown by the impression of the postage -
due stamp of the office of dispatch shall be mentioned under the initials of the
Postmaster or the officer in -charge or the authorised office or official.
(2) In the case of an item received by foreign post, postage shall not, under any
circumstances, be charged by any post office other than the foreign post office through
which it passes.
(3) If an unpaid item of the foreign post , which has not been impressed with the T -
stamp by the office of origin and has not been taxed by the foreign post office through
obvious error, is received in a post office for delivery, the n such item sh all be sent back
to the foreign post office concerned to be properly taxed and sh all be delivered on
receipt back after recovery of the postage due :
Provided that items received with just printed impressions indicating the
country or territory of origin and the phrase "Tax persue" meaning "charge collected",
"Port paye" meaning "Postage Paid" , or a similar expression in the language of the
country or territory of origin , without any amount of the postage collected being
indicated , shall not be taxed either by the offices of exchange or by the offices of
delivery and shall be delivered as if fully prepaid.
61. Delivery of items on which customs duty is due .- Items on which customs duty
to be recovered is in excess of the amount as specified by administrative instructions
from time to time, shall ordinarily be delivered at the post office window and s uch
duty may be paid either in cash or by cheque or by any other specified mode.
62. Refusal of items .- (1) The addressee of an item shall not be bound to pay the
amount due on it to the post office, if he does not want to take delivery of it and i n
such case, the word “Refused” shall be written by the Postman across the cover.
(2) Unclaimed and refused items shall be returned , at once , direct to the offices of
posting for delivery to the sender and if the sender of such items so returned to the
office of posting cannot be found, the items shall then be sent to the Returned Letter
Office.
(3) In respect of international item, such item shall be returned to the foreign post
office for further disposal.
63. Obligation to pay sum charged. - When a person takes delivery of an item on
which any sum is due to the Post Office, he shall pay the amount marked upon it.
64. Detention and disposal of undelivered items at post office of addressee .- (1) An
item shall ordinarily be kept in deposit in the post office to which it is addressed for a
period of seven days after all enquiries to find the addressee have proved
unsuccessful.
(2) An item, on instructions for deposit at the post office received from the addressee,
shall remain in the post office to which it is addressed , for a period as may be specified
by administrative instructions from time to time.
65. Undelivered items to be returned in certain cases. - (1) An undelivered item, of
which the addressee -
(a) has refused , or after due notice omitted , to take delivery, or the addressee
does not take delivery within the period as specified by administrative
instructions from time to time ; or
(b) is known to have left address without intimation to the post office as to the
redirection of his correspondence ; or
(c) is dead and there is no person to whom the item could properly be delivered,
shall not be detained in the post office to which it is addressed and shall be returned
to the sender if the item bear s clearly on the outside , the name and address of the
sender , or otherwise sent to the R eturned Letter Office concerned.
(2) The item referred to in sub -regulation (1) shall be delivered to the sender or
authorised person and any proof of delivery attached thereto shall not be delivered
and destroyed.
(3) In case of the item being undelivered to the sender, such item shall be sent to the
Returned Letter Office (RLO) concerned.
66. Standard remarks on undelivered items. - (1) The reasons for non -delivery shall
be recorded by use of the standard remarks, as specified by administrative
instructions from time to time .
(2) The production of an item, having thereon the official mark of the Post Office
denoting that the item has been dealt with as indicated by any of the standard
remarks, as specified in sub -regulation (1) shall be proof of the fact so denoted and the
person from whom the item is purport ed to have come, shall, until the contrary is
proved, be deemed to be the sender thereof.
67. Detention and disposal of undelivered items at Returned Letter Office (RLO ).-
The items that remain undelivered to the address as well as the sender, shall be
detained at R eturned Letter Office for a period of -
(a) fifteen days when they are unaccountable ; and
(b) thirty days when they are accountable.
Explanation .- For the purpose of this rule, “Returned Letter Office” means an office
that deals with unclaimed and refused items , or items without addresses , or with
undecipherable or incomplete addresses.
68. Procedure in case of dealing undelivered items. - (1) The undelivered items
referred to in regulation 64 to 66 shall be dealt with as follows: -
(a) items without intrinsic value , such as , items containing printed or handwritten
papers, shall be disposed of forthwith by selling it as waste paper or destroyed ;
(b) magazines, periodicals and newspapers may, at the option of the Regional
Head, be used for any public purpose ;
(c) items with intrinsic value shall be disposed of through auction ;
(d) postcards and letter cards on which the postage has not been prepaid shall be
destroyed forthwith ;
Provided that nothing in this regulation shall prevent the immediate
destruction of any item deemed necessary for public good.
(2) On the expiration of the period specified in regulation 67 , the item shall be disposed
of, in a manner as deemed fit by the Circle Head or the Regional Head concerned, in
the Returned Letter Office.
69. Period for which intimation regarding change in address remain valid. - (1) A
resident can give written intimation, regarding change in his residential or official
address, to the concerned post office for delivery of the items addressed to him or to
his address to the new address.
(2) Such intimation shall remain valid for a period not exceeding three months.
(3) the p rovisions of sub-regulation (2) of regulation 55 shall mutatis mutandis be
applicable for delivery of items.
70. Officers or officials authorised to make an official mark .- (1) The following
officers or officials are authori sed to make an official mark on items denoting that any
postage or other sum is due in respect thereof to the Post Office and such mark shall
be the proof that the sum so denoted is due; and that the item has been refused or
rejected or unclaimed, or cannot for any other reason be delivered: -
(a) Postmaster of the office;
(b) concerned supervisor and officials, who have been assigned with the work of
delivery of the items;
(c) Postman or the authori sed delivery person.
(2) In the cases related with branch post offices , the delegation of work, as referred to
in sub -regulation (1) performed by the Post Master and Postman or authori sed
delivery person shall be performed by the Grameen Dak Sevak Branch Postmaster and
Grameen Dak Sevak performing the work of delivery of items respectively .
(3) The procedure for the purposes of these regulations shall be as specified by
administrative instructions from time to time.
71. Recovery of dues in respect of unpaid and insufficiently paid domestic items .-
Any item on which the postage or airmail fee thereon is not prepaid , or is insufficiently
prepaid, shall, on delivery of the postal articles to the addressee or, in case of
undeliverable, to the sender, be charged with the rates as mentioned in Table VIII of
Schedule I.
72. Recovery of dues in respect of unpaid and insufficiently paid international
items. - (1) Any inward international item on which the postage or airmail fee thereon
is not prepaid or is insufficiently prepaid, shall, on delivery of the postal articles to the
addressee or, in case of undeliverable, to the sender, be charged with the rates as
mentioned in Table X of Schedule III.
(2) Any outward international item on which the postage or airmail fee thereon is not
prepaid or is insufficiently prepaid, shall not be forwarded to the destination but shall
be delivered to the sender without any charge.
CHAPTER -IV
COMPENSATION
73. Compensation in respect of domestic items. - (1) The compensation shall be
payable to the sender of the item by Department of Posts in the Ministry of
Communications in event of loss of, damage to, part loss of or delay of an item, subject
to the conditions mentioned in these regulations except as otherwise specified.
(2) The compensation shall be given in the event of loss of, damage to, part loss of or
delay of an item, unless that item -
(a) is considered to be undeliverable in the following circumstances, namely : -
(i) following a failed delivery, the addressee has not taken advantage of the
opportunity under “intimation served” within the holding period ; or
(ii) the address is unsafe or unsecured or if access to the delivery point has been
prevented or impeded ; or
(iii) the address to which the item is to be delivered is not permanently
occupied by any person ; or
(iv) the item is not fully and correctly addressed in a manner which includes all
the elements of the address, written clearly on the front , or on a label securely
attached to the front of the cover (or otherwise in a manner such that the
address is clearly visible in its entirety as if it had been written on the front of
the cover) ; or
(v) the address is illegible ; or
(vi) the health and safety of any individual may be put at risk ; or
(vii) for any other reason , if found it is impracticable or unreasonable to deliver
the item ;
(b) has not fully met all of the conditions mentioned in these regulations ;
(c) has insufficient or no postage paid for the service requested ;
(d) is one that contains prohibited items or restricted items by any law of the land
or under the Act or these regulations ;
(e) for which the claim is submitted is undelivered due to situations outside the
control , including exceptionally severe weather conditions, acts of terrorism or
vandalism ;
(f) is one where the loss, damage or delay is due to a latent or inherent defect or
natural deterioration.
(3) The compensation payable in the event of delay in delivery, loss or damage or part
damage of domestic item are as mentioned in Table V of Schedule I.
74. Compensation in respect of insured items .- There shall be payable to the sender
of an insured item , compensation by Department of Posts in the Ministry of
Communications not exceeding the amount for which the item has been insured, for
the loss of an item or any of its contents or for any damage caused to it in the course
of transmission by post , except in cases as specified by administrative instructions
from time to time :
Provided that the compensation shall in no case exceed the value of the item or
any of its contents lost , or the amount of the damage caused, and provided that in the
case of loss, the sender shall furnish full particulars of the contents of the item and its
value.
75. Complaint in respect of domestic or insured items. - (1) The sender , as well as , the
addressee of an item may make a complaint -
(a) after fifteen days and within sixty days of booking the item for non -receipt of
the item ;
(b) within two days of receipt of the item, in case of damaged or loss in the item.
(2) No claim for compensation shall be admitted , if it is made more than sixty days
after the item was posted.
76. Filing of complaint. - (1) Filing of complaint shall be in accordance with the
administrative instructions specified from time to time.
(2) Complaints may be made through the modes as specified in regulation 8 2.
77. Items treated as lost. - (1) The maximum period after which an item may be treated
as lost in the absence of final delivery status for the purpose of payment of
compensation, shall be sixty days from the date of booking or thirty days from the
date of receipt of the complaint, whichever is later, provided that the complaint is
made within the s aid period .
(2) The compensation against a claim to the sender of the item, so declared as lost,
shall be paid thereafter within a period of ten days.
(3) The sender or addressee may claim compensation prescribed under these
regulations on submission of a valid proof of booking along with the requisition in
writing.
78. Compensation in case of international items. - (1) The compensation shall be
payable by Department of Posts in the Ministry of Communications in the cases
involving accountable international items only subject to the conditions mentioned
in these regulations , except as otherwise provided .
(2) The compensation shall be given in the event of loss of, damage to, part loss of or
delay of an item, unless that item -
(a) is considered to be undeliverable in the following circumstances, namely : -
(i) following a failed delivery, the addressee has not taken advantage of the
opportunity under “intimation served” within the holding period ; or
(ii) the address is unsafe or unsecured or if access to the delivery point has been
prevented or impeded ; or
(iii) the address to which the item is to be delivered is not permanently
occupied by any person ; or
(iv) the item is not fully and correctly addressed in a manner which includes all
the elements of the address or as per the S42 addressing standard of the
Universal Postal Union, written clearly on the front or on a label securely
attached to the front of the cover (or otherwise in a manner such that the
address is clearly visible in its en tirety as if it had been written on the front of
the cover).
Explanation. - For the purposes of this clause, “S42” means an addressing
standard specified by the Universal Postal Union;
(v) the address is illegible ; or
(vi) the health and safety of any individual may be put at risk ; or
(vii) for any other reason , if found it is impracticable or unreasonable to deliver
the item ;
(b) all of the conditions mentioned in these regulations are not complied with;
(c) insufficient (or no) postage has been paid for the service requested ;
(d) contain s prohibited items or restricted items by any law of the land for the
time being in force, or under the Act or these r egulations , and it is either destroyed
or seized by the competent authority ;
(e) an item for which claim is submitted is undelivered due to situations outside
the control (force majeure) including exceptionally severe weather conditions, acts
of terrorism or vandalism , the country or territory of destination has a right to
decide whether the circumstances are beyond control as per its domestic law ;
(f) where the loss, damage, or delay is due to a latent or inherent defect or natural
deterioration ;
(g) the item is a registered bulk bag (M Bag) ;
(h) disposal of the item is unable to be traced due to destruction of records in
circumstances beyond control unless the liability is proved by other means ;
(i) the item could not be delivered due to decision of the Customs’ or the decision
of any competent authority ;
(j) the item i s lost and when such loss or damage has been caused by the fault or
negligence of the sender , or arises from the nature of the contents ;
(k) the item i s insured and in the case of insured items which have been
fraudulently insured for a sum greater than the actual value of the contents ;
(l) the item i s not delivered and the sender has made no inquiry within six months
for registered, I nternational Tracked Packet Service , and parcel; and within four
months for E xpress Mail Service from the date on which the item was posted ;
(m) in the case of prisoner -of-war or civilian internee parcels ;
(n) where the sender’s actions may be suspected of fraudulent intent, aimed at
receiving compensation , complete investigation shall be made within a period of
thirty days and i f the malicious intent of the sender is established as per the
inquiry, then no compensation shall be paid ;
(o) the item is seized under the national legislation of the country or territory of
destination, as notified by the member country or territory or its designated
operator ;
(p) Whe re the national regulations of the destination country permit the
designated operators of that country to deliver the registered item to a private
mailbox or postbox and the addressee declares that he did not receive the item ;
(q) where any item is seized by an intermediate country or territory during airline
transmission , as such item was p rohibited to be transmi tted through air, no
compensation shall be payable.
(3) The compensation payable in the event of delay in delivery, loss or damage or part
damage of international item are mentioned in Table IX of Schedule III.
79. Complaint in respect of international items. - (1) The sender , as well as the
addressee of an item may make a complaint -
(a) within twenty -four hours of receipt of the item, in case of damaged or
partial loss or theft ;
(b) in case of parcels or registered or insured items posted, within a period of
six months from the day on which the item was posted ;
(c) in case of E xpress Mail Service items posted, within a period of four months
from the date on which the item was posted.
(2) No claim for compensation shall be admitted if it is made after the timelines
specified in sub -rule (1) .
80. No compensation to be paid in certain cases. - (1) No compensation shall be
payable by Department of Posts in the Ministry of Communications under following
instances , namely: -
(a) where the loss or damage has been caused by the fault or negligence of the
sender, or arises from the nature of the item;
(b) where the insurance has been fraudulently made for a sum above the real
value of the contents, or there has been any other fraud on the part of the sender
or the addressee;
(c) where the insured item has been delivered to the addressee, or where the item
is returned to the sender and the addressee or sender, as the case may be, has
signed and returned the receipt therefor without protest, or in the case of an
insured item, wi thout immediately making a complaint of abstraction of or
damage to the contents of the item to the administration of the office which
delivered the item and proving that the abstraction or damage took place before
the delivery of the letter;
(d) where the sender has not given intimation of the loss, abstraction or damage
within six months following the day of posting;
(e) where the loss, abstraction or damage was due to improper or insecure
packing;
(f) where there is no visible damage to the cover or seals;
(g) in cases beyond control such as tempest, shipwreck, earthquake or war;
(h) where the insured item cannot be traced in consequence of the destruction of
the documents relating to it from causes beyond control , unless proof of liability
of the Post Office to pay compensation in respect of the item has been furnished
otherwise;
(i) where the insured item contained anything , the transmission of which by post,
is prohibited ;
Provided that compensation shall not be inadmissible by reason only of the
fact that an insured parcel contained any correspondence;
(j) where the insured item is seized under any law for the time being in force in
the country or territory of destination ;
(k) when an insured letter or box or parcel is lost , or destroyed , or its contents are
wholly abstracted;
(l) when by reason of damage attributable to the postal service , the addressee
refuses to take delivery of an insured parcel;
(2) The sender of the letter, box or parcel for which compensation is not payable , shall
be entitled to a refund of the charges and fees which have been paid, and when an
error on the part of the post office gives rise to enquiry as to disposal of such letter,
or parcel, to a further refund of, any fee paid on account of such enquiry; but the
sender of such letter, box or parcel shall in no case be entitled to a refund of the fee
paid for insurance.
(3) The Department of Posts in the Ministry of Communications shall not accept any
liability to the sender or the addressee, other than that mentioned in these regulations
in respect of loss of an insured inward or outward international letter post, or parcel
post items or the abstraction of, or damage to, the contents thereof.
81. Period for settlement of compensation. - (1) The compensation shall be settled
within the period of thirty days from the date of complain t or receipt of claim
application :
Provided that i n event of any delay for reasons to be recorded in writing ,
compensation shall be payable as specified by administrative instructions from time
to time.
(2) Filing of complaint shall be in accordance with the administrative instructions
specified from time to time.
(3) The sender or addressee may claim for compensation prescribed under the se
regulations on submission of a valid proof of booking along with the requisition, as
specified by administrative instructions .
82. Complaint, how to be made. - (1) A sender or addressee may make a complaint
through the following means , namely : -
(a) suggestion and complaints book (A book for recording suggestions and
complaints is available at all post offices , during the working hours of the office );
(b) web portal of the Post Office ;
(c) social media websites ;
(d) toll free numbers for the purpose; and
(e) written complaint .
(2) The Director General may, by administrative instructions, specify the officers of
the Department of Posts in the Ministry of Communications as per the pecuniary and
jurisdictional remits of the compensation claimed, who shall examine and dispose of
the complaints for reasons to be recorded in writing, after giving a reasonable
opportunity of being heard to the complainant.
83. Liability for compensation in force majeure circumstances . - The Department of
Posts in the Ministry of Communications shall not be liable to provide compensation
in lieu of delay in delivery of products and services in force majeure circumstances.
84. Suspension or restriction of transmission of items . - The Circle Head or the
Regional Head may, at any time, in respect of any post office within his jurisdiction,
suspend the acceptance or dispatch of all or any of the classes of items or description
or both of all or any of the classes of items to be accepted or dispatched.
85. Treatment and transmission of items. - (1) All items, which are not accountable,
shall be treated as unaccountable items and transmitted in a manner as may be
specified by administrative instructions from time to time.
(2) The items referred to in sub -regulation (1) shall be transmitted through the mode
or in a manner, as specified by administrative instructions from time to time.
86. Treatment of counterfeit currency .- Counterfeit currency received by the post
office for any purpose shall be dealt with in the manner mentioned under the
instructions and guidelines relating to the detection and impounding of counterfeit
currency, issued by the Reserve Bank of India or the Ministry of Finance.
CHAPTER V
DOMESTIC ITEMS
A. LETTER POST ITEMS
87. Letters. - (1) Letter is a communication in the nature of current and personal
correspondence addressed to a person transmitted by post with pre -payment of
postage.
(2) Every l etter shall be posted in securely closed condition.
(3) The weight of the letter shall not exceed 500 grams.
(4) Every l etter for transmission by post shall conform to the following maximum and
minimum dimensions , namely :-
(i) Maximum dimensions: -
In roll form –
Single dimension 800 mm
Sum of length and twice diameter 1000 mm
In other than roll form –
Single dimension 600 mm
Sum of length and breadth and thickness combined 900 mm
(ii) Minimum dimensions: -
In roll form –
Single dimension 100 mm
Sum of length and twice diameter 170 mm
In other than roll form –
140 mm x 90 mm with tolerance of + - 2mm.
88. Letters in other than roll form. - (1) Letter in other than roll form shall be in
envelopes of the following sizes;
(a) minimum 140 x 90 mm ; and
(b) maximum 458 x 324 mm ;
with tolerance of + -2 mm
(2) Every envelope shall have the flap either at the top on back of the longer side or at
right or left .
(3) E very e nvelope sh all be made of paper having thickness from 0.15 mm to 0.5 mm .
(4) Surface of the envelope sh all be levelled with uniform surface structure .
(5) E very e nvelope sh all be continuously closed on all sides taking care to avoid a
residue of gum on the envelope itself and m etal clips or staples sh all not be used for
closing the envelope .
(6) E very e nvelope sh all be made of minimum 70 G rams per Square Meter.
(7) E very e nvelope shall be flexible enough to bend into “U shape”.
(8) E very e nvelope with window shall have sizes of window between 35 -50 mm
(breadth) and 80 -125 mm (length) and the c ontents shall be placed in such manner that
only address block which includes bar code shall be visible through window.
(9) Glassine paper of 35 G rams per Square Meter, Cellophane paper of 40 G rams per
Square Meter and P olyvinyl Chloride or B iaxially Oriented Polypropylene of 15 -
micron thickness shall be used as window material.
(10) Distance of left edge of window from left edge of envelope shall be minimum 15
mm, distance of top edge of window shall be minimum 40 mm, and distance of bottom
edge of window from bottom edge of envelope shall be minimum 15 mm.
(11) Logo and name of the sender’s company may be written on top left corner and
stamps or frank impression on top right corner having gap of minimum 10 mm from
address block of recipient.
(12) 15 mm shall be left for bar code printing at the bottom of envelope and 5 mm quiet
space around 2D barcode or Quick Response Code shall be provided and the sender’s
logo size sh all not exceed 25x50 mm in size and the 2D barcod e or Quick Response
Code sh all have minimum size 18x18 mm.
(13) The size of printed bar code or digital code along with quiet zone sh all be kept
minimum 60 mm in length and 10 mm in breadth in a window of envelope and sh all
be clearly visible.
(14) In case of infringement of the conditions mentioned in regulation 87 and sub-
regulation (1) to (13) of regulation 88 , the letter shall be charged with double the
postage and any postage paid on it shall be taken into account in assessing the
charges .
(15) The discount and value additions to the customers for letters may be specified by
administrative instructions in accordance with the norms determined by the Director
General from time to time;
(16) The rates of postage chargeable on letters shall be as mentioned in Table I of
Schedule I.
89. Letter cards .- Letter card s may be transmitted by post , if it conform s to the
following specifications , namely :-
(a) the postage shall be prepaid in full ;
(b) the weight of the letter card shall not exceed five grams ;
(c) the dimensions of the letter card including its flaps when unfolded or folded
shall respectively be as follows: -
Unfolded
Maximum - 300 mm by 210 mm.
Minimum - 282 mm by 182 mm ;
Flaps - Letter Card shall have three flaps, one each on the left and right side not
exceeding 15 mm by 100 mm and another on the top side not exceeding 15 mm
by 210 mm and the f laps may not be required if the letter card can be closed by
any other effective process.
Folded
Maximum - 210 mm by 100 mm
Minimum - 152 mm by 90 mm ;
(d) nothing shall be attached to or enclosed in a letter card ;
(e) there shall be printed on the outside at the top left -hand corner on the address
side of every folded letter intended for domestic transmission the words “Letter
Card” ; and
(f) letter card shall be made of paper of minimum 70 G rams per Square Meter.
Explanation 1. - For the purposes of this regulation, “Letter card” means a sheet of
paper of the kind ordinarily used for letter writing suitably folded and gummed.
Explanation 2. - Letter cards of private manufacture shall be suitably folded and fully
closed on three sides by continuous gumming, glue or any other adhesive provided
the dimensions and other conditions mentioned in this regulation are complied with.
90. Conditions where infringed. - (1) In case of infringement of the conditions
specified in regulation 89, the letter card shall be treated as a letter and charged on
delivery with double the deficiency between the postage already paid for such letter
card and the postage payable for a letter.
(2) The rates of postage chargeable on letter cards shall be as mentioned in Table I of
Schedule I.
91. Postcards. - (1) Postcards may be transmitted by post, if it shall conform to the
following condition s, namely : -
(a) the postage shall be prepaid in full;
(b) the weight of the post card shall not exceed five grams ;
(c) their dimensions shall be 140 mm x 90 mm and they shall have the legend, “Post
Card” written in Hindi or English or printed on the address side;
(d) as regards substance, they shall be neither thinner nor more flexible than the post
cards issued by the Post Office;
(e) no post card shall be folded, enclosed in any cover, cut or otherwise altered except
that the impressed postage stamp (if any) may be perforated with initials‘ ;
(f) the right -hand of the address -side of a postcard is in all cases reserved for the
address of the recipient, for the postage stamp or impression of stamping machine
necessary for prepayment, which may , so far as possible, be affixed in the upper right -
hand corner, and for the postal directions but the left hand half of the address -side, as
well as the back, may be used by the sender for the purpose of a communication or
single colour or multi colour pr inted advertisement and address of the sender may be
written on top left -hand corner of back, or may be otherwise disposed of, subject to
the restriction mentioned in sub-regulation (g) :
Provided that a small space marked off by lines or minute dots to indicate the
place where the postage stamp is to be affixed, shall be allowed on the upper right -
hand corner of the address -side of postcards ;
(g) nothing shall be attached to a post card except -
(i) stamps in payment of postage or other postal fees which shall be affixed only to
the address side of the post card;
(ii) a gummed label completely adherent to the card, and bearing the name and
address of the person to whom the card is sent;
(iii) a similar label not exceeding 50 mm in length and 20 mm in width bearing the
name and address of the sender of the card; and
(iv) engravings, illustrations, drawings and photographs on very thin paper and
completely adherent to the card.
Provided that the i tems specified in sub-clauses (ii) and (iii) shall be affixed
either to the back or the left -hand half of the address side.
Explanation. - For the purposes of this regulation, “Post card” means an open
communication on a rectangular card of prescribed size, having a stamp of the
prescribed value impressed on it .
(2) In case of infringement of any of the conditions specified in sub-regulation (1) , the
postcard shall be treated as a letter and charged on delivery with double the deficiency
between the postage already paid for such postcard and the postage payable for a
letter subject to a minimum of one rupee, and where such amount is a part of a rupee
containing paise, the amount shall be increased to one rupee.
(3) The rates of postage chargeable on postcard shall be as mentioned in Table I of
Schedule I.
92. Book post. - (1) Item containing book, cards, magazines, journals, publications of
all kinds, paper, sheets, bills, invoices, reports, or any document of commercial, legal
or personal nature in single or multiple copi es, may be transmitted by post as “ book
post”, subject to the following conditions , namely : -
(a) a book post shall not exceed 5 kilograms in weight ;
(b) the dimensions of a book post shall be subject to the following maximum and
minimum limits: -
(i) Maximum.
In roll form –
length 800 mm
Sum of length and twice diameter 1000 mm
In other than roll form 600x300x300 mm
(ii) Minimum
In roll form –
Single dimension 100 mm
Sum of length and twice diameter 170 mm
In other than roll form 140mm x 90mm
with tolerance of + - 2 mm ;
(c) book post when sent open in card form, whether folded or not shall be neither
thinner nor more flexible than postcard;
(d) book post shall be consigned in an unfastened envelope of the following sizes,
provided its dimensions are not less than 140x 90 mm and not more than 353 x 250
mm; w ith tolerance of + - 2 mm ;
(e) the i tem shall have the inscription “Book Post” on the address side of the item ;
(f) a book post shall be posted without a cover, or in an unfastened envelope, or in a
cover under “Book Post” , which can be easily removed for the purpose of examination
without breaking any seal or tearing any paper or separating any adhering surfaces
and a packet posted without a cover may not be fastened or otherwise treated so as to
prevent easy examination ;
(g) a book post shall not contain “paper money” , which for the purposes of this
regulation includes unobliterated postage or other stamps, hundies, cheques, bank
post bills, bills of exchange, and all orders or authorities for the payment of money :
Provided that a book post may contain one stamped and addressed envelope,
post card or wrapper bearing the name and address of the sender of the packet, or
some other person named thereon ;
(h) any document contained in the book post item shall not be addressed to an
addressee nor stem from a sender other than those of the item :
Provided that all items posted as book post shall be treated as letter post if the
weight is upto 500 gms , or as parcel post if the weight is more than 500 gms.
(2) In case of infringement of any of the conditions mentioned in sub-regulation (1),
the book post shall be treated as a letter and on delivery, be charged with double the
postage payable on letter or India post parcel according to whichever entails lower
charge (subject to the conditions prescribed for such class of items being satisfied) and
any postage paid on it shall be taken into account in assessing the charges .
(3) The rates of postage chargeable on book post shall be as mentioned in Table I of
Schedule I.
93. Literature for blind. - (1) Papers of any kind, periodicals, and books impressed in
“Braille” or other special type for the use of the blind, shall be transmitted by post as
“Literature for the Blind” items, provided that they are posted in accordance with the
following conditio ns, namely : -
(a) such items shall consist only of materials specially impressed as described
above for the use of the blind, and shall not contain any communication either in
writing or printed in ordinary type, except the title and table of contents of the
book or per iodicals, and any key to, or instructions, for the use of the special type,
or any enclosure except a label for the return of the packet ;
(b) such items shall bear on the outside the inscription “Literature for the Blind”
and written or printed name and address of the sender ;
(c) such items shall be posted either without a cover, or in a cover open at both
ends, which can easily be removed for the purpose of examination ;
(d) the weight of a “Literature for the Blind” item shall not exceed 7 kilograms ; and
(e) the dimensions of such item shall conform to the following maximum and
minimum limits: -
(i) Maximum
In roll form - Length 800 mm
Sum of length and twice diameter 1000 mm
In other than roll form 600 x 300 x 300 mm
(ii) Minimum
In roll form - Length 100 mm
Sum of length and twice diameter 170 mm
In other than roll form 100 x 70 mm
Explanation. - Plates bearing the characters of writing sound records for the use of the
blind and discs, films, tapes and wires , on which spoken messages for the blind have
been recorded when sent by, or addressed to, an officially recogni sed institution for
the blind shall be treated as “Literature for the Blind”.
(2) No postage shall be chargeable on the literature for the blind , but air mail fee shall
be chargeable for transmission by air.
(3) In case of infringement of any of the conditions mentioned in sub -regulation (1),
the “Literature for the Blind” item shall be charged with double the postage as payable
on relevant postal item, as applicable.
94. Periodical Post. - (1) Any publication may be transmitted by post as periodical post,
if it is -
(a) covered under the definition of the term “ periodical ” under the Press and
Registration of Periodicals Act, 2023 (51 of 2023) ;
(b) brought out, printed, or published in India only;
(c) registered with the Press Registrar General of India under the Press and
Registration of Periodicals Act, 2023 (51 of 2023) and possesses the certificate of
registration allotted by the Press Registrar of General; and
(d) comply with the provisions of the Press and Registration of Periodicals Act,
2023 (51 of 2023) .
Provided that a book, or a journal including a book or journal of scientific,
technical and academic nature shall not be transmitted by post as periodicals.
(2) No separate postal registration shall be required for transmission of periodicals by
post.
Provided that f or the periodicals which are covered under the definition of
newspaper and wish to avail concessional rate of postage for transmission by post, a
separate postal registration or license is required to be taken by the owner or publisher
(under the authority of owner).
(3) The periodical shall bear in print on any convenient place either on the first or last
page thereof, the superscription “Press Registrar of General of India under
No……………” .
(4) In case of infringement of any of the conditions specified in sub -regulation (1) and
(3), the item shall be treated and charged as a book post item and any postage paid
on it shall be taken into account in assessing the charges.
(5) The rates of postage chargeable on periodical post shall be as mentioned in Table I
of Schedule I.
95. Registered newspapers. - (1) A newspaper shall be eligible for postal registration
for transmission by post as registered newspaper, if it is -
(a) covered under the definition of the term “newspaper” under the Press and
Registration of Periodicals Act, 2023 (51 of 2023) ;
(b) brought out, printed, or published in India only;
(c) registered with the Press Registrar General of India under the Press and
Registration of Periodicals Act, 2023 (51 of 2023) and possesses the certificate of
registration allotted by the Press Registrar of General; and
(d) comply with the provisions of the Press and Registration of Periodicals Act,
2023 (51 of 2023) .
(2) The administrative and operative guidelines related to registered newspaper shall
be as specified by administrative instructions from time to time.
(3) The rates of postage on registered newspaper are mentioned in Table I of Schedule
I.
PARCEL POST
96. India post parcel. - (1) The Post Office shall offer India post parcel to individual
and bulk customers and a ll parcels shall be treated as accountable items.
(2) Any item shall be treated as an India post parcel , if it complies with at least one of
the following conditions , namely : -
(a) which weighs more than 500 grams; or
(b) which has minimum dimensions of:
(i) 100 mm in roll form, sum of length and twice diameter 170 mm ;
(ii) 140 x 90 mm in other than roll form ;
With a tolerance of ± 2 mm; and
(c) whose length does not exceed 1.5 metres and the length and girth combined
does not exceed 3 meters; and
(d) whose gross weight does not exceed 35 kgs or volumetric weight as defined ;
Provided that where the item is not a letter item as defined in regulation sub-
regulation (1) of 87 shall be declared as “merchandise” by the customer.
(3) Any India post parcel presented at the window shall have the inscription “India
Post Parcel” on it with such value additions as may be paid for, by the sender.
(4) The postage on an India post parcel shall be fully pre -paid through any of the
modes of payment as mentioned in rule 9.
Note 1 : Franking Impressions of such models of franking machines of vendors
approved by the Director General shall be deemed to be mode of prepayment of
postage on an item.
Note 2: Nothing contained in this regulation shall prevent the booking of India post
parcels where the postage is collected at a later stage as permitted by the Director
General .
(5) India post parcel shall ordinarily be transmitted by surface only.
(6) The value -added services , that is, addressee specific delivery, cash on
delivery, insurance and proof of delivery, shall be available for India post
parcel on payment of a fee specified by administrative instructions from time to
time.
(7) All India post parcels shall be packaged by the sender or by the post office as
specified by administrative instructions from time to time and any India post parcel
not packed in conformity with specifications shall not be accepted for booking.
(8) If any India post parcel in the course of transmission through post , is found to
consist of anything the transmission of which is in contravention of the provisions of
the Act or the rules, it shall be detained at the post office nearest to the place at which
it is detected shall be dealt in the manner as specified by administrative instructions
from time to time.
(9) Every India post parcel addressed to any part of India shall be accompanied by a
declaration in a form as specified by administrative instructions from time to time.
(10) All India post parcels shall be booked, transmitted and delivered in the manner
as specified by administrative instructions from time to time.
(11) The rates of postage chargeable on India post parcels are mentioned in Table III
of Schedule I.
97. Logistic post. - (1) The Circle Heads are authorised to specify, by administrative
instructions, from time to time, the designated office and designated place where the
items under “Logistics Post” may be booked at or addressed to.
(2) The operational conditions for posting, booking, transmission and delivery of
items under Logistics Post, shall be, as specified by administrative instructions from
time to time.
98. Speed post. - (1) Every S peed post shall contain two classes of items for
transmission by post , namely : -
(a) Speed Post Document ; and
(b) Speed Post Parcel .
Note: A Document may contain a letter as defined in sub-regulation (1) of regulation
87 or any other communication, written, drawn, or printed, excluding the contents of
merchandise
(2) The postage of speed post document and parcel shall be as mentioned in Table IV
of Schedule I.
99. Speed post document. - (1) Every speed post document shall be transmitted by
air:
Provided that, speed post document may be transmitted by surface on routes
where it is determined to be faster than air transmission.
(2) The weight of an item for the speed post document shall not exceed 500 grams
including volumetric weight.
(3) The postage and other fees chargeable on the speed post document item, shall be
charged in accordance with the volumetric weight or gross weight, whichever is
higher.
(4) The size of an item for speed post document shall not exceed the dimension of 420
mm, 297 mm and 24 mm in respect of length, breadth and thickness , respectively.
(5) The pick -up facility, proof of delivery, insurance, registration and other value -
added services as specified by administrative instructions from time to time, shall be
available for speed post item on payment of fees specified by administrative
instructions from time to time.
(6) The item posted under the speed post shall generally be address specific that is it
shall be delivered at the given address, unless otherwise specified.
100. Speed post parcel. - (1) Sub -regulations (1), (2), (4), (6), (7) to (10) of regulation
96, relating to India post parcels shall apply mutatis mutandis to speed post parcels,
except as follows: -
(a) every speed post parcel shall be transmitted by air:
Provided that speed post parcel may be transmitted by surface routes
where it is determined to be faster than transmission by air:
Provided further that speed post parcel, if transmitted by surface,
shall be prioritised over India post parcel at every stage of transmission;
and
(b) any speed post parcel presented at the window shall have the inscription
“Speed Post Parcel” on it with such value additions as may be paid for, by the
sender.
OTHER POSTAL PRODUCTS
101. Direct post. - (1) Direct post shall be an un -addressed mail, comprising of un-
addressed items like letters, cards, brochures, questionnaires, pamphlets, samples,
promotional items, coupons, posters, mailers or any other form of printed
communication that is not prohibited by the Act or the se regulations.
Explanation. - For the purpose s of this regulation, “mail” means printed matter
usually carrying a sales message or announcement , designed to elicit a response from
a carefully selected consumer or business market .
(2) These items shall be accepted in bulk in designated post office and shall not be
posted in a letter box.
(3) In case of items meant for delivery in other towns, direct post items shall be
accepted in Postal Index Number (PIN) Code wise bundles.
(4) The operational conditions for availing direct post, including minimum quantity
of mail, shall be such as may be specified by administrative instructions from time to
time.
(5) The rates chargeable on direct post are mentioned in Table I of Schedule II.
102. Media post. - (1) Media post shall be an advertising mechanism designed to help
the Central Government or State Government and corporate clients for promoting
their products and service s as i t offers a range of advertising mediums such as postal
stationery and p ostal premises .
(2) The advertisement shall be displayed at the area identified for advertisement in the
premises of the post office .
(3) The conditions for availing media post shall be such as may be specified by
administrative instructions from time to time.
(4) The rates chargeable under media post are mentioned in Table II of Schedule II.
103. e -Post. - (1) e-Post provides facility to send a message to any address in India with
a combination of electronic transmission and physical delivery through a network of
post offices .
(2) e-Post sends messages as a soft copy through internet and at the destination , it will
be delivered to the addressee in the form of hard copy as an unaccountable letter item.
(3) This facility is available for retail as well as for bulk customer s:
Provided that bulk customer s shall enter into an agreement with the concerned
authority of the Post Office for availing the e-Post facility.
(4) The operational conditions for sending e -Post shall be such as may be specified by
administrative instructions from time to time.
(5) The fee on services to be provided under the e - Post are mentioned in Table III of
Schedule II.
104. e -Payment. - (1) e -Payment provides the services of collection of bill amount or
other payments for third party through post office s by entering into an agreement
with the concerned authority of the Post Office.
(2) The operational conditions and fee relating to e -Payment shall be such as may be
specified by administrative instructions from time to time.
105. Retail post. - (1) Retail post shall provide the sale of departmental and third party
products or services with an aim to provide convenience to the general public by
making these products or services available in their vicinity through post offices .
(2) Departmental products or services shall be such as may be specified by
administrative instructions from time to time.
(3) The third party products or services shall be offered through entering into an
agreement with the concerned public sector and private sector entities.
(4) The Circle Head is authori sed to enter into an agreement with the concerned public
sector and private sector entities on behalf of the Post Office.
(5) The charges on services to be provided under the retail post shall be such as may
be specified by administrative instructions by the Post Office after taking into
consideration the aspects of the service to be provided.
(6) The Operational conditions for retail post shall be such as may be specified by
administrative instructions from time to time.
106. Magazine post. - (1) Any publication may be transmitted by post as ' magazine
post”, if it is -
(a) covered under the definition of the term “ periodical ” under the Press and
Registration of Periodicals Act, 2023 (51 of 2023) ;
(b) brought out, printed, or published in India only;
(c) registered with the Press Registrar of General of India under the Press and
Registration of Periodicals Act, 2023 (51 of 2023) and possesses the certificate of
registration allotted by the Press Registrar of General;
(d) adhere with the provisions of the Press and Registration of Periodicals Act, 2023
(51 of 2023) ;
(e) have a bonafide list of at least 500 subscribers; and
(f) posted with minimum 500 copies at a time.
(2) Every m agazine post shall be delivered to the address mentioned on the post as an
accountable item.
(3) The facilities of cash payment, Book Now Pay Later (BNPL) and advance payment
may be availed by the customer for payment of postage chargeable on the periodicals
under the magazine post.
(4) The operational conditions for magazine post shall be such as may be specified by
administrative instructions from time to time.
(5) In case of infringement of conditions mentioned in sub -regulation (1) , the item
posted under the magazine post shall be treated and charged as a speed post item.
(6) The rates of postage chargeable on magazine post shall be as mentioned in Table
IV of Schedule II.
CHAPTER V I
INTERNATIONAL ITEMS AND SERVICES
107. International post. - (1) In the international post, letter post shall include items
such as letters, postcards, aerogramme, printed papers (including books and
registered newspapers, small packets, literature for the blind, M Bag (Bulk Bag), and
International Tracked Packet Service (ITPS).
(2) In the international post, “ parcel post” shall include items such as international air
parcel, international surface airlifted parcels (SAL) and international surface parcels.
(3) Express Mail Service (EMS ) shall be the fastest service for sending documents and
merchandise worldwide.
A. LETTER POST ITEMS
108. Letters (International). - (1) Letter, which may contain a communication enclosed
in an envelope and addressed with a weight limit up to 2 kgs, may be transmitted to
or from addressees or senders in foreign countries or territories .
(2) Letters shall conform to the following maximum and minimum dimensions ,
namely :-
(a) maximum dimensions : length, width and depth combined: 900 mm, but the
greatest dimension may not exceed 600 mm, with a tolerance of 2 mm; in roll form:
length plus twice the diameter: 1,040 mm, but the greatest dimension may not
exceed 900 mm, with a tolerance of 2 mm;
(b) minimum dimensions: surface measuring not less than 90 x 140 mm, with a
tolerance of 2 mm; in roll form: length plus twice the diameter: 170 mm: but the
greatest dimension may not be less than 100 mm.
(3) The rates of postage chargeable on letters (International) are mentioned in Table I
of Schedule III.
109. Aerogramme .- (1) Aerogramme which is a priority item consisting of a sheet of
paper suitably folded and gummed on all sides, shall be transmitted exclusively by
air to or from addressees or senders in foreign countries or territories .
(2) Aerogramme shall be sold by the post office s specified by the Circle Head:
Provided that privately manufactured aerogramme shall not be transmitted by
post.
(3) Aerogramme shall conform to the following maximum and minimum
dimensions , namely :-
(a) the maximum size of an aerogramme sh all not exceed 110 X 220 mm when
folded and, in that form, its length sh all be equal to or greater than its width
multiplied by √2 (Approximate value: 1.4) ;
(b) the minimum size permissible for folded aerogrammes shall be same as for
letters, i.e. 90 X 140 mm.
(4) The rates of postage chargeable on aerogramme shall be mentioned in Table V of
Schedule III.
110. Post card (International). - (1) Postcard is an open communication transmitted by
surface, on a sheet of paper with maximum dimensions of 120 x 235 mm, with a
tolerance of 2 mm, provided they are sufficiently stiff to withstand processing without
difficulties; and with minimum dimensi ons of 90 x 140 mm, with a tolerance of 2 mm.
(2) Postcards, either issued by the Post Offices or manufactured privately shall be
accepted for transmission to foreign countries or territory :
Provided that privately manufactured postcards shall be rectangular and be
made of material and dimensions similar to those used for the postcards issued by
the Post Office.
(3) The rates of postage chargeable on postcard (International) shall be mentioned in
Table I of Schedule III.
111. Airmail postcard. - (1) Airmail postcard is a postcard which is transmitted by air.
(2) The provisions of postcard as mentioned in sub-regulation (1) and (2) of regulation
110 shall be applicable to airmail postcard.
(3) The rates of postage chargeable on airmail postcard shall be mentioned in Table V
of Schedule III.
SMALL PACKET
112. Small packet. - (1) Letter post items which contain small quantities of goods such
as gifts, items of saleable value, and samples of merchandise, may be transmitted by
post, as small packets.
(2) Small packets shall not bear any inscriptions or contain documents in the nature
of current and personal correspondence or any document exchanged between
persons other than the sender and the addressee.
(3) Small packets shall conform to the following maximum and minimum dimensions
and prescribed for letters , namely: -
(a) maximum dimensions : length, width and depth combined: 900 mm, but the
greatest dimension may not exceed 600 mm, with a tolerance of 2 mm; in roll form:
length plus twice the diameter: 1,040 mm, but the greatest dimension may not
exceed 900 mm, with a tolerance of 2 mm;
(b) minimum dimensions: to have a surface measuring not less than 90 x 140 mm,
with a tolerance of 2 mm; in roll form: length plus twice the diameter: 170 mm: but
the greatest dimension may not be less than 100 mm
(4) Small packets shall have maximum weight upto 2 kg and minimum weight of 100
gms.
(5) The rates of postage chargeable on small packets are mentioned in Table I of
Schedule III.
113. Printed papers. - (1) Letter post items which contain only newspapers, may be
transmitted by post as printed papers.
(2) Several printed papers may be sent together in a single item provided that they
shall not bear the names and addresses of different addressees.
(3) Printed papers shall be made up in such a way that their contents are sufficiently
protected while permitting quick and easy verification.
(4) Printed papers shall have a maximum weight upto 2 kg and a minimum weight
of 20 gms.
(5) The rates of postage chargeable on printed papers are mentioned in Table I of
Schedule III.
114. M -Bag (Bulk bag). - (1) M -Bag (Bulk bag) are special bags containing printed
papers, newspapers, periodicals, books and similar printed documentation for the
same addressee at the same address marked with the inscription “M ” intended for
transmission to or from addresses or senders in foreign countries or territory .
(2) The maximum permissible weight of an M -bag is 30 kg.
(3) Each M -Bag should be accompanied by Form CN22 or Form CN23 prepared by
the sender;
Explanation. - For the purposes of this sub -regulation, “Form CN22” or “Form CN23”
means the relevant forms specified in this behalf by the Universal Postal Union.
(4) Every M -Bag shall be furnished with a rectangular address label provided by the
sender and providing all the information concerning the addressee and t he address
label shall be made of sufficiently rigid material and shall not measure more than
90mmX140mm.
(5) The postage paid for the M -Bag shall be shown on the address label of the bag and
the weight limits for M -Bags shall be up to 30 kg , which is subject to the maximum
acceptable weight limit specified by the country or territory of destination, whichever
is lower.
(6) M-Bags may also contain other contents as under:
(a) the contents (commercial samples shipped by manufacturers and distributors,
or other non -dutiable commercial items or informational materials that are not
subject to resale) are as list affixed to or otherwise combined with the
accompanying printed papers;
(b) the contents relate exclusively to the printed papers with which they are being
mailed;
(c) the weight of each content which is in combination with printed papers does
not exceed 2 kg;
(d) the addressee's address shall be shown on each packet of printed papers
included in the M Bag.
(7) The rates of postage chargeable on M-Bag shall be mentioned in Table II of
Schedule III.
115. Literature for blind ( International) .- (1) Papers of any kind (including letters),
periodicals, books and plates impressed in “ braille” or any other special type for the
use of the blind may be transmitted as literature for the blind ( blind literature).
(2) Sound records shall be admitted for transmission as literature for the blind only if
these are sent by , or addressed to , an officially recogni sed institute for the blind and
a list of such institutions in India shall be published from time to time .
(3) The maximum weight for the blind literature shall be upto 7 kg.
(4) The literature for the blind shall be exempted from postage but surface airlift or
air surcharge may be availed by paying the applicable fee.
116. International tracked packet service (ITPS) .- (1) The Circle Head is authorised
to specify, from time to time, the offices where the item called as international tracked
packet may be booked subject to the following conditions, namely: -
(a) the maximum weight of an international tracked packet shall be 2 kg, provided
that the said limit may be amended from time to time ;
(b) the sum of the length, width and depth shall not exceed 90 cm and the largest
dimension shall not exceed 60 cm .
(2) An i nternational tracked packet shall be booked, transmitted and delivered in the
manner as may be specified by administrative instructions from time to time.
(3) The discount and value additions to the customers for international tracked packet
shall be provided in the manner as may be specified by administrative instructions
from time to time.
(4) The postage for International Tracked Packet shall be as mentioned in Table VIII
of Schedule III.
B. PARCEL POST ITEMS
117. International air parcel. - (1) International air parcel provides economical and
faster mode of transmission of documents and merchandise to all the U niversal Postal
Union member countries with track and trace facility.
(2) International air parcel may be booked in the post offices as may be specified by
administrative instructions from time to time , subject to the following conditions ,
namely : -
(a) the maximum gross weight of an international air parcel shall be 20 kg, subject
to the maximum acceptable weight limit specified by the country or territory of
destination, whichever is lower or as amended from time to time ;
(b) the maximum dimension shall not exceed 1.5 metre or 3 meters for the sum of
the length and the greatest circumference measured in a direction other than that
of length .
(3) No i nternational air parcel shall be smaller than the minimum size prescribed for
letters i.e. 90 mm X 140 mm.
(4) An international air parcel shall be booked, transmitted, and delivered in the
manner as may be specified by administrative instructions from time to time.
(5) The postage of international air parcel sh all be as mentioned in Table VI of
Schedule III.
C. INTERNATIONAL SPEED POST SERVICES (EMS)
118. International speed post .- (1) International speed post, globally known as
Express Mail Service (EMS), is a postal express service for transmission of documents
and merchandise, and shall be the best possible quickest postal service by physical
means.
Explanation. - For the purposes of this sub -regulation: -
(a) “documents” includes documents of any kind containing information or data
in alphabetical, numerical or technical form, which are not dutiable or saleable ;
and
(b) “merchandise” includes any article or thing, other than documents
transmissible by post, the insurance of which is not compulsory.
(2) International speed post items (EMS) may be booked from all the post office s
across the country.
(3) International Speed Post (EMS) may be availed subject to the following conditions ,
namely :-
(a) the maximum gross weight of an international speed post shall be 35 Kg, which
is subject to the maximum acceptable weight limit prescribed by the country or
territory of destination, whichever is lower or as amended from time to time ;
Provided that the higher limit of weight of an international speed post service
addressed to or from any other country or territory may be such as may be
specified by administrative instructions;
(b) the size of an item for international speed post service shall not exceed 1.5
meter for any one dimension and 3 meters for the sum of the length and the
greatest circumference measured in a direction other than the length ;
(c) discount and value additions to the customers for international speed post
shall be provided as may be specified by administrative instructions from time to
time;
(d) an international speed post (EMS) shall be booked, transmitted and delivered
in the manner as may be specified by administrative instructions from time to
time ;
(e) precious metals (including gold, silver, platinum or other precious metals),
precious stones (including diamond or other precious stones), jewellery or any
combination of these whether manufactured or not, coins, bank notes, currency
notes, securities of any kind payable to bearer, travellers’ cheques, shall be
transmitted by insured Express Mail Service, and the value of such insurance shall
not exceed ₹1,00,000 ;
Provided that the higher value of insurance may be specified in respect of any
such item.
(4) The postage of international speed post services sh all be as mentioned in Table
VII of Schedule III.
D. COMMON REGULATIONS RELATED WITH INTERNATIONAL MAILS
119. Booking: (1) The postage payable for international items are as mentioned in
Schedule III.
(2) The postage, special fee and air surcharges may be refunded to the sender in the
event of suspension of services.
120. Electronic advance data (EAD) .– (1) Items containing goods may be subject to
specific import customs and security based requirements for providing electronic
advance data at the country or territory of destination.
(2) The exchange of electronic advance data may be additionally governed by bilateral
or multilateral agreements or protocols regarding the protection of personal data and
other technical aspects relating to data exchanges.
(3) Each item for which electronic advance data is provided shall be accompanied by
the appropriate customs declaration Form CN22 or Form CN23 :-
(a) CN 22 - if the declared value of the international items less than or equal to 300
Special Drawing Rights (SDR);
(b) CN 23 -If the declared value of the international items is greater than 300
Special Drawing Rights (SDR) , a CN 23 sh all also be provided.
Explanation .- For the purposes of this sub -regulation, “Form CN22” or “Form CN23”
means the relevant forms specified in this behalf by the Universal Postal Union.
(4) The s ender of international mail is required to provide K now Your Customer
(KYC) documents or electronic Know Your Customer ( eKYC ) documents for the
booking of international mail containing merchandise.
(5) The electronic advance data necessary to meet the requirements under this
regulation shall, in all cases, replicate data documented on the appropriate U niversal
Postal Union customs declaration form.
(6) Letters, postcards, printed papers (other than books) or letter -post items containing
correspondence or items for the blind, which are not subject to customs duties, shall
be exempted from electronic advance data requirements.
(7) Electronic advance data adoption requires mandatory submission of the following
data elements, known as the 7+1 dataset to comply with required regulatory and
security requirements:
(a) Consignor name
(b) Consignor address
(c) Consignee name
(d) Consignee address
(e) Number of packages
(f) Total gross weight (including measure unit qualifier)
(g) Brief merchandise or cargo description
(h) Identifier
121. Packagi ng.- (1) All items sh all be made up securely and in such a way that there
is no risk of other items getting trapped in the item and t he packaging sh all adapt to
the shape , nature of the item and the condition of transport.
(2) Every item sh all be made up in such a way as not to affect the health of officials
and so as not to present any danger , if it contains items of a kind likely to injure the
officials called upon to handle it or soil or damage other items or postal equipments .
(3) The detailed conditions of packaging for international items including value
added services, shall be as may be specified by administrative instructions from time
to time.
122. Delivery in country or territory of destination . - (1) Items shall be delivered in
the country or territory of destination in accordance with their relevant laws or
internal regulations.
(2) The Post Office shall not be responsible for the manner in which an item is
delivered or returned undelivered , if it is done in accordance with the relevant laws
or internal regulations of the country or territory of destination.
(3) The period of detention of undeliverable items shall also be governed by the
relevant laws or internal regulations of the country or territory of destination.
E. OTHER FEATURES OF INTERNATIONAL MAIL ITEMS
123. Other features. - Any outward accountable item shall be presented to the post
office and a receipt shall be given to the person who presents such item.
124. Track and trace service. - For every accountable international item, electronic
exchange of data is available at item level, receptacle level and airlines level to
facilitate transparency in the movement of items and receptacles, however , for
registered letter items, this service is not available for some of the destination as per
the internal regulations of destination.
125. Inward international mails. - (1) The conditions for transmission of items by
post shall be as may be specified by administrative instructions from time to time .
Provided that the regulations relating to domestic registered newspapers shall
be deemed to apply in the case of newspapers sent to any foreign country or territory.
(2) Any inward accountable item shall not be delivered to the addressee unless and
until an authori sed person has signed a receipt for it.
126. Failure to take delivery. -(1) If the addressee of an international air parcel fails to
take delivery of it within seven days , following the date of its first presentation or the
date of delivery to him or to the authori sed person of an intimation of its arrival, a
demurrage charges, commencing from the eighth day, shall be collected from the
addressee at the time of delivery :
Provided that in the case of an international air parcel, bearing an alternate
address, if the parcel cannot be delivered at the original address, the demurrage
charge due from the first addressee shall also be collected from the second addressee
at the time of delivery .
(2) If the addressee of -
(a) an inward international packet (or bag) or printed papers ;
(b) an inward International small packet ; or
(c) an inward International insured letter or insured box
fails to take delivery of it within seven days following the date of its first presentation
or the date of delivery to him or to his authorised person of an intimation of its arrival,
and if its weighs more than 500 grams, a demurrage charge commencing fro m the
eight h day, shall be collected from the addressee at the time of delivery.
(3) The demurrage charges as referred in sub -regulation s (1) and (2), shall be as
mentioned in the Table X I of Schedule III.
127. Failure to take delivery of Post Restante parcel. - (1) If the addressee of an
international air parcel addressed “Poste Restante” fails to take delivery of it within
seven days following the date of its arrival in the office of delivery, a demurrage
charge, commencing from the eighth day, shall be collecte d from the addressee at the
time of delivery.
(2) If the addressee of –
(a) an inward international packet (or bag) of printed papers ; or
(b) an inward International small packet; or
(c) an inward International insured letter or insured box,
addressed “Poste Restante” fails to take delivery of it within seven days following
the date of its arrival in the office of delivery, and if it weighs more than 500 grams,
commencing from the eighth day shall be collected from the addressee at the time of
delivery.
(3) The demurrage charges as referred in sub -regulation s (1) and (2), shall be as
mentioned in the Table X I of Schedule III.
CHAPTER V II
UNIVERSAL POSTAL SERVICE
128. Mail services under Universal Postal Service. - The Post Office shall offer the
following products of mails services under the Universal Postal Services , namely : -
(a) Domestic
(i) Letters
(ii) Letter card
(iii) Book Post
(iv) Periodical Post
(v) Registered Newspaper
(vi) Literature for Blind
(vii) India Post Parcel
(viii) Post Card
(b) International
(i) Letters
(ii) Aerogramme
(iii) Post Card
(iv) Airmail Post Card
(v) Small Packet
(vi) Printed Papers
(vii) Literature for Blind
(viii) International Air Parcel
CHAPTER VI II
OFFICIAL CORRESPONDENCE
129. On postal service. - Items of any class on the service of the Post Office by officers
of the Post Office, Posts Audit Officers and such other officers , as may be authori sed
in this behalf, shall be transmitted free of postage and all other postal fees.
130. (1) The following items may be insured “On Postal Service” , namely: -
(a) items having intrinsic value ;
(b) important documents such as service book, A nnual Performance Assessment
Report (A PAR ) file, Official files , etc.;
(c) documents related to investigation, vigilance cases, examination etc. ; and
(d) other important documents deemed fit to be sent as Insured Items.
(2) The following items shall be registered “On Postal Service” , namely: -
(a) important official documents - Annual Performance Assessment Report
(APAR ), etc.;
(b) items required to be sent through registered post such as charge sheets , etc.;
and
(c) other important documents deemed fit to be sent as registered items.
(3) “On Postal service” shall not be available for items posted under speed post.
131. Postal ballot or election material . - (1) The election material tendered by the
Election Commission of India or the State Election Commission shall be booked,
transmitted and delivered in accordance with the procedure as may be specified by
administrative instructions from time to time.
(2) The provisions of sub -regulation (1) shall be equally applicable to postal ballots.
(3) Every item referred to in sub -regulations (1) and (2) shall be deemed to be an
official item for the purpose s of this regulation and given priority accordingly.
CHAPTER IX
VALUE ADDED SERVICES
A. DOMESTIC ITEMS
132. Registration of domestic items. - (1) The items, as may be specified by
administrative instructions , may be tendered for registration, on payment of a fee as
mentioned in Table I of Schedule IV :
Provided that no fee shall be charged for the registration of blind literature item.
(2) The item, which is registered under this regulation , shall be addressee specific, and
booked against a receipt , which shall be delivered to the addressee or an authorised
person against a signed receipt.
(3) No such item shall be accepted for registration , where the item is insured or is
intended to be insured for any specific sum.
133. Insurance of domestic items. - (1) Any accountable item, shall be insured for the
value not exceeding one lakh rupees at identified booking centres or post office s and
on payment of such fee as mentioned in Table II of Schedule IV.
(2) Where currency or bank notes are dispatched by insured post , the value shall not
exceed twenty thousand rupees .
Provided that in no case such value shall exceed the real value of the contents
of the item insured :
Provided further that items containing precious metals (including gold, silver,
platinum or other precious metals), precious stones (including diamond or other
precious stones), jewellery or any combination of these in conformity with the
definitions in the applicable law of the land for the time being in force or other
valuable contents, shall be insured and for the actual value of the contents.
(3) Insurance service may also be provided by the Post Office through a third -party
insurance provider as may be specified by administrative instructions .
(4) The sender sh all declare on the item , the actual value of the contents at the time of
booking of the item.
(5) Items to which the insurance system is applicable shall be those which contain bank
notes, currency notes, bonds, coupons, securities, parcels containing valuables, and
other documents of the kind.
(6) Documents of value such as deeds, plans, contracts, autographs, rare manuscripts,
may also be sent by insured post, provided that where documents have value by
reason of the cost of their preparation, the insured value may not exceed the cost of
replacing them in case of loss limited to the maximum limit of Post Office.
(7) Insurance shall cover all risks , except acts of God, or occurrences such as war, riots ,
civil commotions, arrest or restrained or seizure under legal process, order, restriction
or any prohibition imposed by the Central Government , in the course of transmission
by post.
(8) The sender of an insured item under this regulation shall be entitled to obtain free
of charge a proof of delivery of its delivery signed by the addressee or authori sed
person :
Provided further that in case, if the proof of delivery does not reach the sender
of the registered item, then a certificate of delivery shall be issued by Post Master or
officer -in-charge of the delivery post office , on demand of the customer and shall be
given to the sender in electronic form.
(9) Items containing any of the following items may not be insured against damage,
but they may be insured against loss only, on payment of fees on the same scale as
those for insurance of other items against loss or damage, that is to say, liquids and
substances which easily liquefy, perishable items and fragile items, such as , china
glassware, millinery, gramophone records, etc.
(10) The sender of an item may waive his claim to compensation in favour of the
addressee.
(11) The detailed conditions of packaging for insured items shall be as may be
specified by administrative instructions from time to time.
(12) Compensation in respect of insured items shall be payable as mentioned in
regulation 74.
134. Airmail service . - Items intended to be posted for transmission by air, shall be
charged an airmail fee, in addition to the postage and other fee payable under the
regulations , as mentioned in Table II of Schedule I.
135. Cash on delivery ( COD ) items . - (1) Cash on delivery shall be made available by
the Post Office for a fee as mentioned in Table III of Schedule IV , where an amount is
to be recovered from addressee on delivery of such item and shall be remitted to the
sender in the manner as may be specified by administrative instructions .
(2) C ash on delivery may be availed for items, subject to the following conditions,
namely: -
(a) retail customers and customers shall sign an agreement with the concerned
authority of the Post Office ;
(b) the amount specified for recovery from addressee shall be as may be specified
by administrative instructions from time to time;
(c) such items do not contain any prohibited items; and
(d) insurance of C ash on Delivery items may be availed by sender.
136. Proof of delivery. - (1) The sender of any domestic accountable item may request
for a proof of delivery, which shall be provided to him or her on delivery of the item
on payment of fees as mentioned in Table IV of Schedule IV in addition to the postage
or fees for any other value -added service.
(2) The proof of delivery, shall be signed in ink by the addressee or an authori sed
person , or if the addressee refuses to so sign , shall be accompanied by statement to
the effect that the addressee or his duly authori sed person has refused to so sign :
Provided that the Director General may specify by administrative instructions
other means of recording proof of delivery and sharing the same with the sender.
(3) In case of a physical proof of delivery, the same shall be processed as an
accountable item.
(4) The sender may obtain an attested copy of the original receipt on payment of
prescribed fee , in a manner as may be specified by administrative instructions from
time to time :
Provided that no such fee shall be charged on blind literature item.
137. Services relating to pre -mailing activities. - Every post office shall provide pre -
mailing activities , which may include printing, collection, addressing and franking on
various items as may be specified by administrative instructions from time to time
and at the rates mentioned in Table V of Schedule IV.
B. INTERNATIONAL ITEMS
138. Registration of international items. - (1) Letters, post cards, small packets,
printed papers, aerogrammes, literature for the blind and M -Bag may be registered
at any post office for transmission to countries or territories and places served by the
Post Office, subject to such exceptions as may be specified by administrative
instructions from time to time.
(2) Provisions relating to the registration of domestic items, shall be equally
applicable to registered items sent or received by the foreign post.
(3) In addition to the postage, a fee shall be charged for the registration of the
international items as mentioned in Table VI of Schedule IV :
Provided that no fees shall be payable for the registration of a blind literature
packet.
139. Insurance of International items. - (1) International letter post, parcel post and
express mail service i tems may be insured at any post office :
Provided that letter post item tendered for insurance, not required to be
registered.
(2) The fee for insurance shall be as mentioned in Table VII of Schedule IV.
(3) Insurance service may also be provided by the Post Office through a third -party
insurance provider as may be specified by administrative instructions .
140. International items with precious metals. - (1) An item containing precious
metals (including gold, silver, platinum or other precious metals), precious stones
(including diamond or other precious stones), jewellery or any combination of these ,
whether manufactured or not, coins, bank notes, currency notes, securities of any kind
payable to bearer, travellers’ cheques, except as otherwise specified by administrative
instructions , shall not be accepted for transmission by post, unless the sender also
agrees to insure it at the actual value of the content , as specified by administrative
instructions .
(2) Where an international insured letter post, parcel post, or express mail service item
containing objects as mentioned in sub -regulation (1), is addressed to a country or
territory where insurance is not available, such items shall be insured for its domestic
transit within the limits of India for the actual value of the content.
(3) If an uninsured international item , declared to contain or manifestly containing
any of the objects of the value specified in sub -regulation (1), is received from a foreign
country or territory, the parcel shall be forwarded to the destination and delivered to
the addressee subject to the payment of a fee for insurance on the declared value of
the contents , or on the value assessed by the customs authorities, whichever is higher :
Provided that such item is refused by the addressee, it shall be returned to the
country or territory of origin.
141. Redirected or returned international item . -Where an insured international
parcel, which has been redirected or returned as undeliverable, is received in India
subject to a fresh insurance fee by reason of its having been so redirected or returned,
such fee shall be recoverable on delivery , as if it were postage due.
142. Compensation payable .- (1) When an international letter post or parcel post, has
been posted in and insured by the post office and when such letter or parcel has been
lost, or the contents thereof have abstracted or damaged in the course of transmission
by post, compensation not exceeding the amount for which such letter or parcel has
been insured, shall be payable to the sender except in the case of a parcel in respect
of which the administration of the country or territory of destination decides to pay
compensation to the addressee under the same :
Provided that no compensation shall be paid in respect of letter post, parcel
post or express mail service item sent by or addressed to -
(a) a prisoner of war , either directly or through a National Information Bureau
or Central Information Agency referred to in Geneva Convention of the 12th
August, 1949, relating to the treatment of prisoners of war;
(b) a belligerent , received and interned in a neutral country;
(c) a civilian internee , as defined in the Geneva Convention of the 12th August,
1949, relating to the protection of civilian persons in time of war, either directly
or through a National Information Bureau or in Central Information Agency
referred to in that Convention; and
(d) a National Information Bureau or a Central Information Agency regarding
prisoners of war.
(2) Whenever an addressee has made reservations at the time of taking delivery of
letter post, parcel post or express mail service items , the contents of which have been
abstracted or damaged, or has, after taking delivery thereof, immediately made a
complaint of abstraction or damage to the administration of the office of delivery and
proved that the abstraction or damage did not take place after the delivery, the
compensation payable shall be payable to the sender and no claim for the payment
of compensation to the addressee shall be entertai ned.
(3) When a letter post, parcel post or an express mail service item insured by a foreign
administration is lost , or the contents thereof are abstracted or damaged,
compensation shall be payable by the Indian Post Office to the addressee up to an
amount not exceeding that for which it has been insured , if he claims such
compensation after having made reservation in taking delivery and if he furnished
proof that the sender has waived his rights to such compensation in favour of the
addressee .
(4) The compensation payable, in no case, exceeds actual value of the item, insured
value, or amount of loss occasioned by the abstraction of, or damage to, the contents
of the item, whichever is lower and a ny resultant loss of profits or other indirect loss
shall not be taken into consideration in the assessment of such compensation.
143. Surface airlift and air surcharge . – (1) Letters, small packets, printed paper,
literature for the blind, post card, and M -bag may be accepted at any post office for
transmission -
(a) by surface airlifted, subject to such exceptions as may be specified by
administrative instructions, on payment of fee for surface airlift as mentioned
in Table III of Schedule III ;
(b) by air, subject to such exceptions as may be specified by administrative
instructions , on payment of fee for air surcharge as mentioned in Table IV of
Schedule III.
(2) The fee specified in sub -regulation (1) shall be chargeable in addition to the
postage and other applicable fee or charges.
144. Advice of delivery. - (1) The sender of a registered letter -post item, international
air parcel, insured item, or express mail service item posted in India and addressed to
any country or territory shall be entitled to apply for advice of delivery in the form
CN 07 at the time of posting by paying a fee, in addition to the postage and other fee,
at the rates as mentioned in Table VIII of Schedule IV. Explanation. - For the purposes
of this sub -regulation, “Form CN07” means the relevant forms specified in this behalf
by the Universal Postal Union.
(2) When the sender enquires about an advice of delivery of an item which is not
received within the normal period, as may be specified by administrative instructions
from time to time, no fee shall be collected for inquiries and requests for information.
(3) When the sender of such item posted in India and addressed to any country or
territory who is a member of Universal Postal Union , has not paid the fee for advice
of delivery and desires to have an enquiry made by the Post Office regarding the
disposal of item, he shall be entitled to this service without any charge.
(4) Th e advice of delivery of the items referred to in this regulation shall be returned
to the sender by the quickest means which includes electronic exchange of advices of
delivery.
CHAPTER X
MONEY REMITTANCE SERVICES
A. DOMESTIC
145. Domestic money order. - (1) Money order (MO) shall be an order issued by the
Post Office for the payment of a sum of money to the person in whose name the money
order is sent, by the remitter.
(2) The maximum amount for which a single money order may be issued shall not
exceed ten thousand rupees and shall not include a fraction of a rupee :
Provided that total amount remitted through retail money order to a person in a
month shall not exceed twenty -five thousand rupees .
(3) A commission payable on the issue of money order shall be charged at the rate as
mentioned in Table I of Schedule V.
(4) The remittance of money through money order shall be made free of charge
without payment of commission thereof for transmission of amount of contribution
to the Prime Minister’s Relief Fund, PM CARES Fund (Prime Minister’s Citizen
Assistance and Relief in Emergency Situation Fund) or Chief Minister’s Relief Fund ,
or any other such fund as may be notified from time to time.
(5) Nothing in sub regulation (3) shall prevent transmission of service money order
free of charge as may be specified by administrative instructions from time to time.
146. Period of currency of money order. - The currency period of the money order
shall expire upon the end of the last day of the second month following the month of
issue.
147. Categories of money order .- The money order shall be booked under the
following categories , namely : -
(a) retail money order under which money shall be remitted from a person to
another person within the country ;
(b) bulk money order under which money shall be remitted in the following
cases: -
(i) where money is remitted by one person to many persons ; or
(ii) where money is remitted from many persons to one person ; and
(c) service money order under which money shall be remitted for departmental
or official purposes.
148. Booking of money order. - (1) The money order form as specified by
administrative instructions , duly filled in by the remitter, together with the amount of
the money order and the commission payable and in case of money order referred to
in of clause(b) of regulation 147 along with a valid identification proof, may be
submitted by the remitter for availing the money order service.
(2) A receipt shall be given to the remitter for the amount paid by him on account of
the money order and the commission thereof.
149. The remitter of a money order shall be entitled to obtain, free of charge ,-
(a) an electronic intimation of the payment of the amount of the order in shape
of short messaging service or any other digital mode ; and
(b) a certificate of payment on the request of the remitter, subject to such request
being made within three months from the date of booking.
150. Payment of money order. - (1) The payment of a money order shall ordinarily be
made at the address of the payee -
(a) to the payee ; or
(b) to any person authori sed by the payee.
(2) If the payee of a money order is a minor or illiterate , or his physical or mental
condition is such rendering him incapable of providing acquittance of having received
the money, then the identity of the payee for the payment shall be verified in such
manner as may be specified by administrative instructions by the Director General
from time to time.
151. Redirection of money order . - (1) A money order may be redirected to another
address of payee, free of charge, if the payee makes a request, as specified by
administrative instructions along with the proof of identity.
(2) No alteration in the name of payee shall be permitted in the money order .
(3) A money order may be stopped and returned to the remitter, free of charge, if the
remitter makes a request, as may be specified by administrative instructions , until the
delivery post office issues it to the postman for the delivery , and in such a case, the
amount of the money order , excluding the commission thereof, shall be refunded to
the remitter.
(4) In no case, the Post Office shall be responsible for inability or failure to stop
payment of a money order as per remitter’s request.
(5) If the payee of a money order refuses to take payment on its presentation to him,
the amount of the money order shall be returned to the remitter excluding the
commission thereof:
Provided that if the payee who is unable to take payment on its presentation to
him, makes an application, as may be specified by administrative instructions for
retention of the money order or the payee is not found at the address given on the
money order , the money order shall be retained in the post office for a period not
exceeding seven days from the date of its presentation to the payee , or from the date
it is sent out for payment, as the case may be, and if the payee fails to take payment
of the money order from the post office within the said period of seven days, the
money order shall be returned to the remitter on the first working day immediately
following the expiry of the said period of seven days.
(6) If the payee of money order is dead, the amount of the money order shall be
returned to the remitter :
Provided that the remitter of money order is dead, the amount of money order shall
be paid to the legal heir of the remitter, as may be specified by administrative
instructions .
152. Exemption from liability of Post Office in respect of money order. – (1) The Post
Office shall not be responsible for the wrong payment of a money order by incorrect
or incomplete information given by the remitter as to the name and address of the
payee.
(2) After a money order has been paid, to whosoever it is meant for payment, the Post
Office shall not be liable to any further claim.
153. Undelivered Money Order. - The undelivered money order shall be returned to
the remitter and t he amount of the money order shall be paid to the remitter excluding
the commission thereof.
154. Void money order. - When, for any reason, a money order remains unpaid, either
to the payee or the remitter, at the end of the second month following the month of its
issue, it shall be treated as void by the office of issue.
155. Forfeiture of money order a mount . - The amount or value of money order unpaid
beyond three years from the date of booking shall be forfeited and after expiry of the
said period, such amount or value shall be treated as revenue to the Government of
India.
156. Suspension of service . - The services of money orders by any particular post
office , or group of post office s, in special circumstances, may be suspended by the
Circle Head , by order in writing.
157. Postal order. - (1) The amount for which a single postal order may be issued shall
be in the denomination of ten rupees, twenty rupees, fifty rupees or one hundred
rupees.
(2) The amount for which an e lectronic -Indian postal order shall be issued is ten
rupees.
(3) The commission charged in respect of a postal order shall be as mentioned in Table
II of Schedule V.
(4) Broken amounts may be made up by affixing unused postage stamps, not
exceeding four in number on the face of the postal orders , or where the space on that
side is not adequate on the reverse thereof :
Provided that the total of stamps affixed on each order shall not exceed nine
rupees and the total amount payable on the order shall not exceed one hundred
rupees .
(5) The person to whom a postal order is issued shall, before parting with it, fill the
name in English or any other language mentioned in Eighth Schedule to the
Constitution and is recommended to fill in the name of the office of payment as a
precaution against the order being lost or stolen.
(6) Even where a postal order is crossed with a view to the payment through a bank,
the name of the payee shall be filled in.
158. Currency period . - (1) The postal orders presented within twenty -four months
from the last day of the month of issue , are encashable without second commission.
(2) Where p ostal order is not presented for payment within twenty -four months from
the last day of the month of issue, a second commission at the rate mentioned in Table
II of Schedule V, shall be charged, which shall be paid in postage stamp affixed to the
back of the postal order or through cash receipt.
159. Forfeiture . - A postal order presented beyond thirty -six months after the last day
of the month of issue shall be forfeited and shall not be paid.
160. Repayment of postal order .- (1) The purchaser of a postal order shall , within
twenty -four months from the last day of the month of issue , be entitled to obtain
repayment of its value, but not the commission, on presenting the postal order and
the counterfoil at the post office from which the postal order was purchased .
(2) The purchaser shall also be entitled to repayment of its value after twenty -four
months but not after thirty -six months from the last day of the month of issue ,
provided a second commission at the rate as mentioned in Table II of Schedule V , is
paid.
(3) Should the order have been crossed for payment through a bank, the purchaser
shall first cancel the crossing by writing across the face of the postal order the words
“please pay cash” and add his initials.
(4) After a postal order has once been paid to the payee, the Post Office shall not be
liable for any further claim.
161. Payee's name essential . - A postal order shall not be paid even though presented
for payment by a bank unless the name of the payee is inserted in the body of the
postal order.
162. Payment through bank . - If a postal order is crossed, payment shall be made only
through a bank, and if the name of the bank is added, payment shall be made only
through that bank.
163. Payment of crossed postal order . - If a postal order which is crossed with or
without name of the bank, is presented for payment by or through a bank, with the
name of such bank written or stamped upon the face thereof, that name may be
accepted as a sufficient receipt for the amount of the postal order, and the postal order
may be paid without any other receipt.
164. Mutilated postal orders . - If any erasure or alteration is made , or if the postal
order is cut, defaced or mutilated, payment thereof may be refused.
165. Electronic postal order . - The provisions mentioned in sub-regulation (2) of
regulation 1 57 and regulations 158 and 159 shall apply mutatis mutandis to the
electronic postal order.
B. INTERNATIONAL
166. Foreign money order s.- (1) Foreign money orders shall be of the following
categories , namely: -
(a) electronic money order ; and
(b) Pos transfer through International Financial System or Universal Postal Union
Interconnection Platform (UPU -IP).
(2) The countries and territory with which money orders of each kind are
exchanged by entering into bilateral or multilateral agreements, shall be such as
may be specified by administrative instructions from time to time.
(3) The foreign money order agreement with partner postal countries or
territories may be activated or deactivated by the Central Government.
(4) Every foreign money order shall be booked on the payment of the amount to
be remitted along with the fee for the service as may be specified by
administrative instructions from time to time.
(5) The operational and other general conditions for exchange of foreign money
orders between two partner countries or territories shall be determined by the
Central Government from time to time .
(6) The maximum and minimum amount, and number of remittances made by a
remitter through money orders in a calendar year shall be such as may be
specified by administrative instructions from time to time.
167. Advice to remitter of foreign money order. - The remitter of a foreign
money order shall be entitled to receive an advice of its payment by paying a fee
as may be specified by administrative instructions and such fee shall be in
addition to the fee chargeable on the foreign money order.
168. Remitter to change name or address for payment. - (1) The remitter of a
foreign money order ma y, by payment of second fee, change the name or address
of the payee , until the money order is paid at the destination , as per the conditions
as may be specified by administrative instructions f rom time to time.
(2) The remitter may stop the payment of the foreign money order , if not paid,
and may request that the remitted amount be returned to them as per the
conditions as may be specified by administrative instructions from time to time.
(3) The Post Office shall, in no case, be held liable for inability to fulfill the request of
the remitter under sub -regulation s (1) and (2) , but, in such cases, the second fee shall
be refunded.
169. Inward foreign money orders. - (1) The payment of inward foreign money
orders shall be as provided for domestic electronic money orders, except otherwise
specified by administrative instructions .
(2) A foreign inward money order, being undeliverable, shall be returned to the
country or territory of origin.
(3) A foreign outward money order, on being returned by the country or territory of
destination as undeliverable, shall be returned to the remitter.
(4) In the event of inability to return the money order to the remitter, money order
shall be dealt with as per the relevant provisions of regulations 15 4 and 1 55.
CHAPTER XI
BUSINESS SOLUTIONS
A. BOOK NOW PAY LATER
170. Book now pay later facility. – (1) The corporate customers, who sign an
agreement with the concerned authority of a post office , shall be eligible for the credit
facility in respect of postage and other fee or charges on the items, as specified by
administrative instructions , under the book now pay later (BNPL) facility.
Explanation : For the purposes of this sub -regulation “c orporate customer ” means
anyone who provides minimum business worth of postage and other fee or charges
on the items, in a calendar month at a booking office at single or multiple locations, as
may be specified by administrative instructions from time to time.
(2) The Regional Head shall be authorised to relax the limit of providing the monthly
business of postage and other fee or charges, subject to such conditions as may be
specified by administrative instructions from time to time.
(3) The eligibility for customers seeking book now pay later ( BNPL ) facility with
booking at multiple locations within a circle or region shall be the monthly business
comprising all the locations, as specified by administrative instructions from time to
time :
Provided that, in exceptional cases, the limit in such cases may be relaxed with
the approval of the Circle Head or, as the case may be, the Regional Head.
171. Authority authorised to approve. – (1) The Divisional Head shall be authorised
for approving the enrolment of corporate customer under credit facility and to specify,
from time to time, the designated office and designated place where the items of such
customer, availing the credit facility may be booked at or addressed to in respect of all
other cases falling under their jurisdiction.
(2) In case of general post office (GPO) or Class 1st head post office (H O), the powers
of the Divisional Head under sub -regulation (1) may be exercised by the Director or
Chief Post Master, as the case may be.
(3) The Circle Head or Regional Head of respective circle or region shall be the
approving authority for cases involving customer seeking book now pay later ( BNPL )
facility with booking at multiple locations within a circle or region.
B. NATIONAL ACCOUNT FACILITY (NAF)
172. National account facility. - (1) The customers having requirement of posting their
items from more than one circle, shall be eligible for the national account facility in
respect of postage and other fee or charges on the items, as may be specified by
administrative instructions from time to time.
(2) The eligibility and process of application for enrolling the customer under the
national accounting facility shall be as may be specified by administrative instructions
from time to time.
C. ADVANCE PAYMENT
173. Advance payment facility. - (1) The contractual customer, who enter into an
agreement with the concerned authority of a post office , shall be eligible for availing
advance payment facility in respect of postage and other fee or charges on the items,
as may be specified by administrative instructions, provided that the booking data are
made available to the booking office by such customer in the specified electronic
format.
(2) The eligibility and process of application for enrolling the customer under advance
payment shall be as may be specified by administrative instructions from time to time.
CHAPTER X II
PRODUCTS AND SERVICES OFFERED THROUGH COLLABORATION
174. Post Office network for citizen centric services. - (1) Post Office shall provide its
network for offering citizen centric service offered by any Ministry or Department
under the Central Government in accordance with the mutually agreed terms and
conditions.
(2) The concerned authority of a Post Office entering into a partnership or agreement,
shall provide any product or service towards promotions or implementation of the
policies of the State Government , local bodies, public or private entities , in accordance
with the mutually agreed terms and conditions.
(3) The charges, operating and accounting procedures for operationalisation of these
partnerships or agreement as per sub -regulation s (1) and (2) above, shall be such as
may be issued by administrative instructions by the Director General from time to
time.
CHAPTER XI II
MISCELLANEOUS
A. PINCODE
175. Postal Index Number. - (1) PIN C ode (Postal Index Number Code) is a six -digit
postcode for the particular area mapped to the post office that receives the mail items
for delivery under its jurisdiction.
(2) PIN Code shall be specified by the Director General from time to time.
(3) The writing of PIN code shall be mandatory on each item for transmission by
post.
B. REMOTELY MANAGED FRANKING MACHINE
176. Franking machines. - (1) Franking machines (Remotely Managed) of such
vendors and models, which are authorised by the Director General, shall only be used
for franking an appropriate postage value on the items.
Explanation. - For the purposes of this regulation, “ franking machine ” means a
machine authorised by the Director General, which provides an alternative mode for
payment of postage in respect of an item through a unique frank impression and can
be managed from a remote location through a server for uploading credits or postage
value and are also called “ remotely managed franking machines” .
(2) The Post Office shall not incur any liability for any damage or loss, caused to the
licensee due to the purchase of an unapproved model or defective machine or any
damage done to the machine.
(3) Any person, organi sation, or authority may take the license for using the franking
machine for franking a postage value on the items.
(4) The Divisional Head or independent Gazetted Postmaster of the Post Office shall
be the licensing authority for issuance of license for using franking machine (RMFM)
on certain fees as may be specified by administrative instructions from time to time.
(5) The licensing authority shall be authori sed to issue or renew or suspen d or cancel
a license issued for using a f ranking machine.
(6) The licensing authority may reserve the right to refuse the issue or renewal of a
license and cancel a license at any time after giving an opportunity being heard and
for reasons to be recorded in writing .
(7) The franked mail shall only be presented in the designated post office , identified
at the time of issuance of license.
(8) The mail which is franked on a particular day shall be presented in the designated
post office on the same date or on the very next working day (if is not presented due
to special circumstances) along with statement of mailing :
Provided that the licencing authority may relax the period of presentation of
franked mail in the post office under special circumstances and for the reasons to be
recorded in writing .
(9) The conditions, procedure of working, recharging and checking in respect of
franking machine (RMFM), shall be as such may be specified by administrative
instructions from time to time.
177. Issuance of updated version of regulations annually. - All the amendments
made to these regulations may be compiled and an updated version of these
regulations containing all the amendments made during a particular year, shall be
published in the month of January of the following year.
178. Postal operations order. – (1) All the executive or administrative orders, to be
specified under these regulations, shall be issued by the Department of Posts in the
Government of India through orders , namely “ postal operations order” or “PO
order”.
(2) All postal operations orders issued shall also be compiled on half yearly basis and
such compilation shall be issued in the month of July and January , for the orders
issued during January to June and July to December , respectively.
CHAPTER X IV
POSTAL LIFE INSURANCE
179. Insurance services. – (1) The administration of insurance services including Life
Insurance or any other insurance provided by the Department of Posts in the Ministry
of Communications with the respective funds shall be vested in Director General who
shall be authorised to issue administrative instructions and guidelines for
operationalisation of such insurance services.
(2) The policy matters of the insurance services including Life Insurance or any other
insurance provided by the Post Office, shall be decided by the Director General with
the prior approval of the Central Government.
CHAPTER X V
FINANCIAL SERVICES
180. Administrative instructions for financial services. - The procedural guidelines
and administrative instructions for savings scheme provided through the Post Office,
shall be such as may be issued by the Director General in accordance with the
instructions or guidelines of the Central Government under the relevant laws for the
time being in force.
SCHEDULE I
POSTAGE AND FEE FOR DOMESTIC ITEMS
[See regulations 17(2), 46(1), 47(1), 55(1), 71, 73(3), 88(16), 90(2), 91(3), 92 (3), 94(5),
95(3), 96(11),98(2) and 134 ]
TABLE I
The following rates of postage shall be chargeable on below mentioned items: -
(a) Letters
(i) For a weight not exceeding twenty
grams ₹ 5/-
(ii) For every twenty grams or fraction
thereof ₹ 5/-
(b) Letters Cards
For a letter card ₹ 2.50/ -
(c) Postcards
For a Postcard 50 paise
(d) Book Post
(i) For the first fifty grams or fraction
thereof ₹ 4/-
(ii) For every additional fifty grams or
fraction thereof in excess of fifty grams ₹ 3/-
(e) Periodical Post
(i) For the value of periodical from ₹ 1/- to
₹ 20/-
₹ 2/- for first 100 gms and part
thereof, and ₹ 3/- for every
additional 100 grams and part
thereof
(ii) For the value of periodical from ₹ 21/-
to ₹ 50/-
₹ 4/- for first 100 gms and part
thereof, and ₹ 5/- for every
additional 100 gms and part thereof
(iii) For the value of periodical from ₹ 51/-
and above
₹ 8/- for first 100 gms and part
thereof, and ₹ 9/- for every
additional 100 gms and part thereof
(f) Literature for the Blind
Literature for the blind shall be exempted from postage.
(g) Registered Newspapers
(a) In the case of a single copy of a registered newspaper
(i) For a weight not exceeding fifty grams 25 paise
(ii) For a weight exceeding fifty grams but
not exceeding one hundred grams 50 paise
(iii) For every additional one hundred
grams or fraction thereof exceeding one
hundred grams 20 paise
(b) In the case of more than one copy of the same issue of a registered newspaper
being carried in the same packet: -
(i) For a weight not exceeding 100 grams 50 paise
(ii) For every additional one hundred
grams or fraction thereof, exceeding one
hundred gms. 20 paise
Provided that such a packet shall not be delivered at any addressee‘ s
residence but shall be given to a recognized agent at the post office.
TABLE II
Air Mail fee (Domestic)
Air mail fee chargeable in addition to the
postage and other feepayable on items
posted for transmission by air at any post
office in India ₹ 2/- for the first fifty grams or
fraction thereof; and
₹ 1/- for every additional fifty grams
or fraction thereof
TABLE III
India Post Parcels - Retail
(i) For a weight not exceeding five hundred
grams ₹ 36.00
(ii) For every five hundred grams or
fraction thereof exceeding 500 gms. ₹ 16.00
India Post Parcels - Contractual
Weight slab
Distance
Upto 2
Kilograms Every
additional 1
Kilogram up
to 5 Kilograms Every
additional 1
Kilogram
above 5
Kilograms
Local Rs. 45 Rs. 12 Rs. 14
Within State Rs. 80 Rs. 20 Rs. 22
Neighbouring State Rs. 100 Rs. 25 Rs. 28
Other State Rs. 115 Rs. 30 Rs. 32
Between Metro and State Capital* Rs. 105 Rs. 25 Rs. 28
National Capital Region -
Delhi/Ghaziabad/Noida/Greater
Noida/Faridabad Rs. 70 Rs. 15 Rs. 18
* Provided it is not covered under, within State or neighbouring State
TABLE IV
Speed Post Document and Parcel
Sl.
No. Weight Local Upto 200
Kms. From 201
to 1000
Kms From
1001 to
Kms Above
2000 Kms
(1) Upto 50 grams ₹ 15 ₹ 35 ₹ 35 ₹ 35 ₹ 35
(2) From 51 grams to
200 grams ₹ 25 ₹ 35 ₹ 40 ₹ 60 ₹ 70
(3) From 201 grams
to 500 grams. ₹ 30 ₹ 50 ₹ 60 ₹ 80 ₹ 90
(4) Additional 500
grams or part
thereof ₹ 10 ₹ 15 ₹ 30 ₹ 40 ₹ 50
TABLE V
COMPENSATION FOR DOMESTIC ITEMS
(i) Compensation payable in event of delay in delivery of item
Speed Post (Domestic) Speed Post postage paid
(ii) Compensation payable in event of loss or damage or part damage of item
Speed Post (Domestic) Double the amount of Speed Post
postage paid or ₹ 1000 whichever is less
depending upon the actual value.
Registered Item ₹100 or the actual value of the item or
the content lost or damaged, whichever
is less.
TABLE VI
REDIRECTION
Fee chargeable for recall, or alteration in
address or name of the addressee of an
item Rupee six per item
TABLE VII
The embossed envelope and the registration envelopes specified below shall be
sold at the following prices, namely:
Embossed Envelopes
For each (Domestic) envelope ₹ 5/-
Registration Envelopes
(i) For each small envelope ₹ 22/- + 50 paise stationery charges
(ii) For each large envelope ₹ 22/- + ₹ 1/- stationery charge
TABLE VIII
The following rates shall be chargeable on the delivery of Items where the postage
or air mail fee is not prepaid or is insufficiently prepaid:
(i) On an unpaid item Double the prepaid rate
(ii) On an insufficiently paid
item Double the deficiency
Provided that the postage or air mail fee actually charged shall in no case be less
than rupee one.
TABLE IX
Post Box and Post Bag
(a) Post Boxes or Bags if taken separately
(i) If rented for full financial year 150
(ii) For three calender months or part thereof, if rented for a period
of less than a full financial year 50
(b) Post Box and Bag combined together with the same or different number
(i) If rented for full financial year 250
(ii) For three calender months or part thereof, if rented for a period
of less than a full financial year 80
SCHEDULE II
POSTAGE AND FEE FOR OTHER POSTAL ITEMS
[See regulations 102(4), 103(5) and 106(6) ]
TABLE I
DIRECT POST
Price of 1
Direct post
item Per item for 20 grams Per item
Local Inter City
Rs. 1.50 Rs. 2.00 For every additional 20 grams or part
thereof Rs. 1 for both local and inter -
city
TABLE II
MEDIA POST
Media Rate (per price) Advertisement
space (in cms)
Minimum order
quantity
One million pieces
for multi colour Single
Colour Multi
Colour
Post Card 10 paise 20 paise 3*2.2 advertisements
Letter Card 15 paise 30 paise 9*2.5 0.5 million pieces for
single colour
Aerogramme 20 paise 40 paise 4*5.5 advertisements
Envelopes 30 paise 9*2.5
Money Order
Forms 10 paise 2*4.25 1 million
Post Office
savings pass
books 10 paise 9*2.25 0.5 million
TABLE III
E-POST
Postage
Retail (a) Rs.10/ - + GST @ 18% per page of A4 size paper -
when message is sent through Post Office
(b) Rs.6/ - + GST @ 18% per page - in case customer
uses his own premises
Corporate (a) Rs.6/ - + GST @ 18% per page of A4 size paper
(b) Rs.5/ - + GST @ 18% per page of A4 size paper - if
a corporate customer sends 50 or more messages in
one go
Messages (Many to one)
(The message will be
delivered in recipient’s
email box) (a) Rs.5/ - + GST @ 18% per page of A4 size for the 1st
sender
(b) Rs.5/ - + GST @ 18% per attachment thereof (up to
1 MB)
(c) Rs.5/ - + GST @ 18% for each subsequent sender
Messages (One to many)
(The message will be
delivered in recipient’s
email box) (a) Rs.5/ - + GST @ 18% per page of A4 size for the first
10 recipients
(b) Rs.5/ - + GST @ 18% per attachment thereof (up to
1 MB)
(c) Rs.3/ - + GST @ 18% for each subsequent recipient
from 11th to 20th recipient
TABLE IV
MAGAZINE POST
Sl.
No. Description
Up to 200
grams For every
additional 100
grams or part
thereof
(i) For magazines to be delivered outside the
municipal area of the posting locations Rs 12/ - Rs.3/ -
(ii) For magazines to be delivered within the
municipal area of the posting locations Rs 8/ - Rs 3/ -
SCHEDULE III
POSTAGE AND FEE FOR INTERNATIONAL ITEMS
[See regulations 31(2), 72(1), 78(3), 108(3), 109(4), 110(3), 111(3), 112(5), 113(5), 114(7),
116(4), 117(5), 118(4), 119(1), 126(3), 127(3) and 143(1) ]
TABLE I
The following rates of postage shall be chargeable on the postal items to be sent by
surface where the postage is prepaid, namely: -
Sl.
No. Name of
products. Name of the
Country. Weight
slab. Rate
(in
rupees).
(1) (2) (3) (4) (5)
1. LETTERS USA a. Up to first 20 gms. 32.00
b. For every additional 20
gms or part thereof up to
2000 gms. 22.00
For all
countries
except USA a. Up to first 20 gms. 25.00
b. For every additional 20
gms or part thereof up to
2000 gms. 15.00
2. SMALL
PACKETS USA a. Up to first 100 gms. 115.00
b. For every additional 100
gms or part thereof up to
2000 gms. 105.00
For all
countries
except USA a. Up to first 100 gms. 80.00
b. For every additional 100
gms or part thereof up to
2000 gms. 70.00
3. PRINTED
PAPER USA a. Up to first 20 gms. 35.00
b. For every additional 20
gms or part thereof up to
2000 gms. 25.00
For all
countries
except USA a. Up to first 20 gms. 27.00
b. For every additional 20
gms or part thereof up to
2000 gms. 17.00
4. Literature for
the Blind
packet For all countries Exempted
from
postage
5. Post
Card
(Single) Pakistan, Nepal, Bangladesh and Bhutan 8.00
APPU Countries (except Pakistan,
Nepal, Bangladesh and Bhutan) 10.00
UPU Countries (except APPU Countries) 12.00
TABLE II
The following rates for postage shall be chargeable on the gross weight of M Bag of
printed matter when the postage is prepaid, namely: -
Sl.No. Name of
products. Name of the
Country. Weight slab. Rate
(in
rupees).
(1) (2) (3) (4) (5)
1. M BAG For all
Countries (a) For weight not exceeding
5 Kg 700
(b) Per Kg or part
exceeding 5 Kg. upto 30
Kg. 150
TABLE III
For the postal items to be sent by Surface Airlifted (SAL) mail the fee shall be
charged as under, in addition to normal surface mail rates: -
S.
No Sector Feeof every 20gms or part thereof
(in rupees)
(1) (2) (3)
1. Countries in Asia 3.00
2. Countries in Europe 4.00
3. Countries in Africa 4.00
4. Countries in North America &
Australia 7.00
5. Countries in South America 9.00
TABLE IV
For the postal items to be sent by air, the air surcharge fee shall be charged as under,
in addition to normal surface mail rates: -
S.
No. Sector Fee of every 20 gms or part thereof
(in rupees)
(1) (2) (3)
1. Countries in Asia 4.00
2. Countries in
Europe 5.00
3. Countries in Africa 5.00
4. Countries in North
America and
Australia 8.00
5. Countries in South
America 10.00
TABLE V
Sl.
No. Name of
products Name of the Country Rate (in rupees)
(1) (2) (3) (4)
1. Airmail Post
Card Pakistan, Nepal, Bangladesh
and Bhutan 10.00
Other countries 15.00
2. Aerogramme For all countries 20.00
TABLE VI
Air Parcel -List of Countries/Territories and Postage
SI. No. Country/Territory Postage (in INR)
First 250 gms Additional 250
gms or part
(1) (2) (3) (4)
1 Australia 1005 170
2 Canada 1125 165
3 China 860 85
4 France 1170 80
5 Germany 1520 85
6 Great Britain 1470 125
7 Israel 925 80
8 Italy 990 80
9 Japan 905 95
10 Korea (Republic) 985 80
11 Malaysia 835 70
12 New Zealand 1130 195
13 Russian Federation 1455 120
14 Saudi Arabia 655 60
15 Singapore 825 70
16 Spain 1080 90
17 Sri Lanka 610 45
18 Switzerland 880 115
19 United Arab Emirates 660 50
20 United States of America 955 175
21 Afghanistan 1030 100
22 Albania 935 130
23 Algeria 855 125
24 Angola 885 130
25 Antigua and Barbuda 800 290
26 Aruba 865 230
27 Argentina 1100 255
28 Armenia 1205 155
29 Austria 1090 100
30 Azerbaijan 1075 160
31 Bahamas 840 245
32 Bahrain 735 60
33 Bangladesh 600 50
34 Barbados 810 270
35 Belarus 1275 175
36 Belgium 1510 120
37 Belize 1150 260
38 Benin 800 170
39 Bhutan 870 50
40 Bolivia 1230 320
41 Bosnia and Herzegovina 920 130
42 Botswana 1260 155
43 Brazil 1135 250
44 Brunei Darussalam 625 120
45 Bulgaria (Republic) 815 95
46 Burkina Faso 1005 165
47 Burundi 1235 180
48 Cambodia 645 70
49 Cameroon 990 160
50 Cape Verde 1040 175
51 Central African Republic 1055 150
52 Chad 850 150
53 Chile Easter 1020 420
54 Chile 1210 325
55 Hong Kong 1225 90
56 Macau 1190 105
57 Colombia 1095 290
58 Comoros 835 190
59 Congo (Republic) 880 200
60 Costa Rica 1220 330
61 Cote d'Ivoire Republic 1110 230
62 Croatia 740 105
63 Cuba 930 255
64 Cyprus 910 110
65 Czech Republic 845 115
66 Democratic, People Republic
of Korea 995 115
67 Democratic Republic of the
Congo 1105 185
68 Denmark 1140 115
69 Djibouti 970 205
70 Dominica 840 245
71 Dominican Republic 720 270
72 Ecuador 1005 280
73 Egypt 930 110
74 El Salvador 810 260
75 Equatorial Guinea 595 135
76 Eritrea 870 110
77 Ethiopia 625 115
78 Fiji 975 260
79 Finland 1365 110
80 French Guiana 1410 235
81 French Polynesia 1480 365
82 Guadeloupe 1405 225
83 Martinique 1405 260
84 New Caledonia 1640 385
85 Re-union 1440 265
86 Saint Pierre and Miquelon 1375 190
87 Wallis and Futuna 1215 370
88 Gabon 965 175
89 Gambia 1065 170
90 Georgia 1185 105
91 Ghana 1210 170
92 Anguilla 810 260
93 Ascension 800 225
94 Bermuda 1130 270
95 Cayman Island 1035 285
96 Falkland Island (Malvinas) 1045 320
97 Gibraltar 790 160
98 Montserrat 865 225
99 Pitcairn Island 1460 425
100 St. Helena 900 260
101 Tristan da Cuhna 825 275
102 Turks and Caicos Island 780 225
103 British Virgin Island 815 260
104 Greece 880 110
105 Grenada 905 235
106 Guatemala 870 295
107 Guinea 940 185
108 Guinea -Bissau 1230 170
109 Guyana 960 280
110 Haiti 850 235
111 Honduras Republic 920 285
112 Hungary 1100 120
113 Iceland 1535 160
114 Indonesia 920 135
115 Iran (Islamic Republic) 1190 80
116 Iraq 645 80
117 Ireland 930 135
118 Jamaica 920 280
119 Jordan 665 85
120 Kazakhstan 1185 115
121 Kenya 815 115
122 Kiribati 935 285
123 Kuwait 750 65
124 Kyrgyzstan 855 145
125 Lao People's Democratic
Republic 840 130
126 Latvia 745 130
127 Lebanon 820 85
128 Lesotho 980 160
129 Liberia 820 190
130 State of Libya 815 150
131 Lithuania 1035 130
132 Luxembourg 1000 115
133 Madagascar 1260 190
134 Malawi 1080 190
135 Maldives 760 65
136 Mali 1000 200
137 Malta 945 125
138 Mauritania 1115 195
139 Mauritius 790 115
140 Mexico 840 255
141 Moldova 1010 115
142 Mongolia 960 110
143 Montenegro 1045 130
144 Morocco 980 170
145 Mozambique 1265 185
146 Myanmar 655 55
147 Namibia 930 165
148 Nauru 840 250
149 Nepal 550 40
150 Netherlands 1020 125
151 Nicaragua 960 295
152 Niger 810 170
153 Nigeria 1125 165
154 Norway 1570 130
155 Oman 805 55
156 Pakistan 680 70
157 Panama (Republic) 745 260
158 Papua New Guinea 1560 330
159 Paraguay 800 280
160 Peru 1135 315
161 Philippines 630 105
162 Poland 1085 120
163 Portugal 1275 155
164 Qatar 690 60
165 Romania 1310 120
166 Rwanda 965 200
167 Saint. Christopher and Nevis 875 240
168 Saint. Lucia 875 235
169 Saint. Vincent and the
Grenadines 965 245
170 Samoa 925 290
171 Sao Tome and Principe 790 160
172 Senegal 800 170
173 Serbia 1080 150
174 Seychelles 840 215
175 Sierra Leone 890 185
176 Slovakia 800 105
177 Slovenia 835 110
178 Solomon Islands 865 235
179 Somalia 550 110
180 South Africa 995 160
181 Sudan 1045 190
182 Suriname 760 235
183 Eswatini 840 165
184 Sweden 1300 115
185 Syrian Arab Republic 690 110
186 Tajikistan 905 155
187 Tanzania (United Republic) 945 205
188 Taiwan 1070 100
189 Thailand 790 75
190 North Macedonia 855 130
191 Timor Leste (Democratic
Republic) 720 120
192 Togo 875 150
193 Tonga (including Niuafo'ou) 885 250
194 Trinidad and Tobago 765 280
195 Tunisia 1065 150
196 Turkey 1200 125
197 Turkmenistan 815 150
198 Tuvalu 830 260
199 Uganda 935 190
200 Ukraine 1440 130
201 Uruguay 1310 280
202 Uzbekistan 1585 170
203 Vanuatu 830 250
204 Vatican 905 120
205 Venezuela 830 250
206 Vietnam 695 90
207 Yemen 655 110
208 Zambia 915 205
209 Zimbabwe 1140 220
210 Curacao 1030 225
211 Estonia 940 130
212 Liechtenstein 1240 370
213 Bonaire, Sint Eustatius and
Saba 1000 220
214 Cook Island 1285 270
215 Palestine 705 70
216 Sint Maarten 815 190
217 South Sudan 780 205
218 Jersey 1395 135
219 Mayotte 1400 220
TABLE VII
Postage Structure of International Speed Post (EMS)
S.
No. Country/Continent/Sub -
continent Documents Merchandise
First
grams
or part
thereof
INR For every
additional
250 grams
or part
thereof
INR First 250
grams or
part
thereof For every
additional
250 grams
or part
thereof
INR INR
1 Afghanistan 1390 100 1390 100
2 Argentina 1345 295 1345 295
3 Australia 1125 230 1125 230
4 Austria 1430 95 1430 95
5 Bahrain 1415 50 1415 50
6 Bangladesh 765 50 765 50
7 Barbados 1330 270 1330 270
8 Belarus 1450 100 1450 100
9 Belgium 1430 110 1430 110
10 Bermuda 1050 215 1050 215
11 Bhutan 910 70 910 70
12 Bosnia and Herzegovina 1205 150 1205 150
13 Botswana 1500 130 1500 130
14 Brazil 1595 230 1595 230
15 Brunei Darussalam 750 120 750 120
16 Bulgaria 1200 85 1200 85
17 Cambodia 730 65 730 65
18 Canada 1180 180 1180 180
19 Cape Verde 1345 230 1345 230
20 Cayman Islands 1360 235 1360 235
21 China 680 115 680 115
22 Cuba 1340 225 1340 225
23 Cyprus 1310 110 1310 110
24 Democratic Republic of
Congo 1490 160 1490 160
25 Denmark 2190 100 2190 100
26 Ecuador 1370 290 1370 290
27 Egypt 1190 75 1190 75
28 El Salvador 1810 315 1810 315
29 Eritrea 1440 110 1440 110
30 Estonia 1280 130 1280 130
31 Ethiopia 1570 100 1570 100
32 Fiji 980 240 980 240
33 Finland 1615 90 1615 90
34 France - for French
Antilles 4140 340 4140 340
(Guadeloupe,
Martinique), Reunion,
Corsica, New Caledonia,
Mayotte, French
Polynesia, Saint Pierre et
Miquelon
35 France – Rest of France 1275 105 1275 105
36 Georgia 1425 120 1425 120
37 Germany 1860 80 1860 80
38 Ghana 1760 140 1760 140
39 Great Britain 1965 90 1965 90
40 Greece 1450 85 1450 85
41 Guyana 1810 280 1810 280
42 Hong Kong 1230 90 1230 90
43 Hungary 1455 90 1455 90
44 Iceland 2350 125 2350 125
45 Indonesia 1200 90 1200 90
46 Iran (Islamic Republic) 1445 80 1445 80
47 Iraq 920 80 920 80
48 Ireland 1610 120 1610 120
49 Israel 1690 80 1690 80
50 Italy 1530 105 1530 105
51 Japan 700 80 945 80
52 Jordan 1435 70 1435 70
53 Kazakhstan 1650 110 1650 110
54 Kenya 1455 90 1455 90
55 Korea (Republic) 1685 70 1685 70
56 Kuwait 1040 50 1040 50
57 Latvia 1075 130 1075 130
58 Lithuania 1200 150 1200 150
59 Luxembourg 1150 105 1150 105
60 Macau 1430 90 1430 90
61 Malawi 1175 190 1175 190
62 Malaysia 1610 60 1610 60
63 Maldives 1165 50 1165 50
64 Mauritius 1210 110 1210 110
65 Mexico 1605 235 1605 235
66 Mongolia 1170 110 1170 110
67 Morocco 1480 180 1480 180
68 Namibia 1000 140 1000 140
69 Nauru 1025 165 1025 165
70 Nepal 670 40 670 40
71 Netherlands 1375 105 1375 105
72 New Zealand 1040 270 1040 270
73 Niger 1180 195 1180 195
74 Nigeria 1310 140 1310 140
75 North Macedonia 1265 150 1265 150
76 Norway 2250 100 2250 100
77 Oman 1395 40 1395 40
78 Pakistan 885 70 885 70
79 Panama (Republic) 1610 245 1610 245
80 Papua New Guinea 1585 220 1585 220
81 Philippines 1180 70 1180 70
82 Poland 1205 90 1205 90
83 Portugal 1115 130 1115 130
84 Qatar 1340 100 1340 100
85 Romania 1250 80 1250 80
86 Russian Federation 1040 120 1040 120
87 Rwanda 1340 100 1340 100
88 Saudi Arabia 1535 60 1535 60
89 Senegal 1270 160 1270 160
90 Singapore 1175 65 1175 65
91 South Africa 1310 195 1310 195
92 Spain – Canary Island 2180 120 2180 120
93 Spain – Rest of Spain 1425 120 1425 120
94 Sri Lanka 790 55 790 55
95 Sudan 1450 120 1450 120
96 Sweden 2220 95 2220 95
97 Switzerland 1910 105 1910 105
98 Taiwan 810 80 810 80
99 Tanzania 1590 100 1590 100
100 Thailand 1095 60 1095 60
101 Tunisia 1345 120 1345 120
102 Turkey 1030 85 1030 85
103 Uganda 1460 95 1460 95
104 Ukraine 1695 130 1695 130
105 United Arab Emirates 1400 40 1400 40
106 United States of America 1820 150 1820 150
107 Vietnam 800 70 800 70
108 Yemen 800 110 800 110
TABLE VIII
Postage Structure of International Tracked Packet Service (ITPS)
Sl. No. Country/Continent/Sub -
Continent First 100 gms or part
thereof
(in Rupees) For every
additional 100 gms
or part thereof
(in Rupees)
(1) (2) (3) (4)
1. Aruba 340 60
2. Australia 425 45
3. Belarus 325 40
4. Bhutan 350 20
5. Canada 400 35
6. Cambodia 355 20
7. Chile 350 65
8. China 305 20
9. Curacao 340 55
10. Dominican Republic 340 55
11. Egypt 310 25
12. Estonia 340 30
13. France 335 30
14. Georgia 305 20
15. Germany 290 25
16. Gibraltar 325 40
17. Great Britain 360 25
18. HongKong 290 25
19. Indonesia 360 25
20. Japan 360 30
21. Jersey 335 35
22. Korea (Republic) 360 25
23. Lithuania 310 25
24. Malaysia 355 25
25. Mongolia 375 35
26. Morocco 325 40
27. Myanmar 305 20
28. Netherlands 330 30
29. New Zealand 430 55
30. Oman 315 15
31. Philippines 360 25
32. Singapore 355 25
33. Solomon Island 340 55
34. Sri Lanka 350 20
35. Svalbard and Jan Mayen 320 35
36. Thailand 355 20
37. Tuvalu 345 60
38. Ukraine 315 25
39. United Arab Emirates 300 15
40. United States of America 550 45
41. Vietnam 355 25
TABLE IX
COMPENSATION FOR INTERNATIONAL ITEMS
(i) Compensation payable in event of loss of the items: -
Name of the Product Compensation
Registered item The declared value of contents or 30 SDR, whichever is
less, plus the postage paid.
International Parcel Limited to 40 SDR per item plus 4.5 SDR per kg or the
declared value of the contents, whichever is less subject
to an upper ceiling of 130 SDR, plus the postage paid.
International Express Mail
Service (EMS Merchandise) Limited to the declared value of contents or 130 SDR,
whichever is less, plus the postage paid.
International Express Mail
Service (EMS Document) Limited only to the postage paid.
International Tracked Packet
Service (ITPS) Restricted to ₹ 1000/ - or the actual declared value of the
contents damaged or lost whichever is less.
(ii) Compensation payable in event of damage or part damage of the items: -
Name of the Product Compensation
Registered item Limited to the declared value of lost or damaged
content.
Note 1 : In any case, it shall not exceed the corresponding
amounts mentioned for International registered item in
case of loss, total theft or total damage.
Note 2: Postage paid by the sender shall not be refunded
in this case.
International Parcel Limited to the declared value of lost or damaged
content.
Note1: In any case, it shall not exceed the corresponding
amounts mentioned for International Parcel in case of
loss, total theft or total damage.
Note 2 : Postage paid by the sender will not be refunded
in this case.
International Express Mail Limited to the declared value of lost or damaged
Service (EMS Merchandise) content.
Note 1: In any case, it shall not exceed the corresponding
amounts mentioned for Express Mail Service
(International Speed Post) Merchandise in case of loss,
total theft or total damage.
Note 2: Postage paid by the sender will not be refunded
in this case.
International Express Mail
Service (EMS Document) Limited only to the postage paid.
International Tracked Packet
Service (ITPS) Restricted to ₹ 1000/ - or the actual declared value of the
contents damaged or lost whichever is les
TABLE X
The following rates shall be chargeable on the delivery of international items
received by the Foreign Post, when the postage or air mail fee is not prepaid or is
insufficiently prepaid:
(i) When the postage or air mail fee is
not prepaid Double the prepaid rate
(ii) When the postage or air mail fee is
insufficiently prepaid Double the deficiency
Provided that the postage or air mail fee actually charged shall in no case be less
than rupee one.
TABLE XI
S. No. Demurrage charges
Demurrage charges for international air parcel
1. Demurrage charges , commencing from the eighth day,
to be collected from the addressee, in case, the addressee
of an international air parcel fails to take delivery of it
within seven days following the date of its first
presentation or the date of delivery to him or to his
accredited agent of an intimation of its arrival Rupee one per
day (subject to
maximum of
twenty four
rupees and
fifty paise)
2. Demurrage charges , commencing from the eighth day,
to be collected from the addressee, in case, the addressee
of an international air parcel, addressed “Poste
Restante” fails to take delivery of it within seven days Rupees one
per day
(subject to
following the date of its first presentation or the date of
delivery to him or to his accredited agent of an intimation
of its arrival
maximum of
forty rupees)
Demurrage charges for an inward international packet (or bag) or printed papers;
or an inward international small packet; or an inward international insured letter
or insured box
3. Demurrage charge, commencing from the eighth day,
to be collected from the addressee at the time of
delivery, if the addressee of (a) an inward
international packet (or bag) or printed papers or (b)
an inward international small packet or (c) an inward
international insured letter or insured box, fails to take
delivery of it within seven days following the date of
its first presentation or the date of delivery to him or
to his accredited agent of an intimation of its arrival,
and if it weighs more than 500 grams Rupees ten
per day
4. Demurrage charge, commencing from the eighth
day, to be collected from the addressee at the time
of delivery, if the addressee of (a) an inward
international packet (or bag) or printed papers, or
(b) an inward international small packet, or (c) an
inward international insured letter or insured box,
addressed “Poste Restante” fails to take delivery of
it within seven days following the date of its
arrival in the office of delivery, and if it weighs
more than 500grams Rupees ten
per day
TABLE XII
CUSTOM CLEARANCE
For clearance through the Customs, a fee, recoverable from the
addressee, at the following rate if released after levying customs
duty
(a) for each foreign letter packet or insured box; and
(b) for each foreign parcel or bulk bag of printed matter which
weighs more than 500 grams,
Rupees thirty
Rupees thirty
SCHEDULE IV
VALUE ADDED SERVICES
[See regulations 132(1), 133(1), 135(1),136(1),137,138(3),139(2) and 144(1) ]
DOMESTIC
TABLE I
REGISTRATION OF DOMESTIC ITEMS
In addition to the postage, fee chargeable for the registration of
any Item ₹ 17/-
FEE FOR OBTAINING AN ATTESTED COPY
Fee for obtaining an attested copy of the original receipt
signed by the addressee for registered item Rupees two
TABLE II
INSURANCE FEE (DOMESTIC)
In addition to the postage and the fee for registration, the further fees chargeable
for insurance is as under:
(i) For insurance of Speed Post parcels:
(a) Insured value upto ₹ 200 ₹ 4
(b) Insured value above ₹ 200 ₹ 4 + 1.50% of insured
value exceeding ₹ 200
(ii) For insurance of Items other than Speed Post Parcels:
(a) When the value insured does not exceed ₹ 200/ - ₹ 10/-
(b) For every additional ₹ 100/ - or fraction thereof in
excess of ₹ 200/ - ₹ 6/-
TABLE III
CASH ON DELIVERY (COD)
Amount to be recovered from
addressee Schedule of fee
Up to Rs. 6,500/ - 1.6% of the amount recovered
Above Rs. 6,500/ - Rs. 100/ - + 1% of amount exceeding Rs.
6,500/ -
TABLE IV
PROOF OF DELIVERY
Fee payable on proof of delivery of items Rupees ten per item in addition
to postage and other applicable
fee.
TABLE V
PRE -MAILING ACTIVITIES
Sl.
No. Activity Rates (In Rs.)
Un-Registered Registered
1 Collection from Premises 0.30 0.50
2 Franking 0.40 0.50
3 Addressing 0.50 0.50
4 Sealing 0.20 0.20
5 For Inserting (per insertion) 0.20 0.20
6 For Folding before insertion 0.10 0.20
7 For Continuous stationery that requires cutting 0.05 0.05
8 For pasting pre -gummed computerized address
label 0.05 0.05
9 Pasting computerized address labels that are not
pre-gummed 0.10 0.10
10 For insertions that are to be matched with address
on the envelope 0.15 0.15
11 Special handling for items weighing upto 100 gms 0.30 0.70
12 Special handling for every additional 100 gms or
part 0.20 0.20
INTERNATIONAL
TABLE VI
REGISTRATION OF INTERNATIONAL ITEMS
In addition to the postage, the fees for registration of the items (sent by
foreign post)
Serial
Number Item Fee
(1) (2) (3)
1 Letters, post cards, small packets, printed
papers, aerogrammes ₹ 150
2 M Bag (Formerly referred as Bulk bag) of
Printed Matter ₹ 750
TABLE VII
INSURANCE FEE (INTERNATIONAL)
In addition to postage, the following fees shall be charged for insurance: -
(a) For International Letter Post
(i) For the value insured up to ₹ 500 ₹210
(ii) For every additional ₹ 500 or part thereof in excess
of ₹ 500 ₹10
(b) For International Parcel
(i) For the value insured up to ₹ 500 ₹10
(ii) For every additional ₹ 500 or part thereof in excess
of ₹ 500 ₹10
(c) For Express Mail Service (EMS)/ International Speed Post
(i) For the value insured up to ₹ 200 ₹10
(ii) For every additional ₹ 100 or part thereof in excess
of ₹ 200 ₹6
TABLE VIII
ADVICE OF DELIVERY FEE
For Bhutan and Nepal Rs. 10
For other foreign countries Rs. 20
SCHEDULE V
MONEY REMITTANCE SERVICES
[See regulations 145(3),157(3),158(1) and 160(2) ]
DOMESTIC
TABLE I
MONEY ORDER
Commission chargeable on Money Order shall be as under: -
For every twenty rupees of the amount of
remittance or fraction thereof ₹ 1
TABLE II
POSTAL ORDER
Commission chargeable on Postal Order shall be as under: -
Sl No Value Commission
(1) For ₹ 10 ₹ 1/-
(2) Upto ₹ 20 ₹ 2/-
(3) Upto ₹ 50 ₹ 5/-
(4) Upto ₹ 100 ₹ 10/-
[F. No. 01 -02/2024 -PO]
VIVEK KUMAR DAKSH , Dy. Director General
Uploaded by Dte . of Printing at Government of India Press, Ring Road, Mayapuri, New Delhi -110064
and Published by the Controller of Publications, Delhi -110054.
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